Came here on a weekday at around 6pm. My friend and I are new to running and wanted to get our feet…read moreanalyzed to understand what shoes would be best for us. We saw two associates were helping other customers so we waited near the treadmills and computers. After 15 minutes we were starting to wonder how long it would take to get some help. We noticed a few other people in the store were also waiting to be helped. One of the associates came over to help their customer get an analysis of their feet, but never acknowledged us or let us know that they would help us after helping their current customer. After over 30 minutes of standing near the analysis equipment and not getting any recognition or assistance we left. In that entire time they only helped the customers they were with when we first entered the store. We ended up going to Columbus Running Company and had a wonderful experience! So if you need shoes beware of when you come here because you might be waiting a long time before receiving any assistance, or just go somewhere else

Pros: Staff were very helpful and explained where to find…read moreeverything. Discount section has really good deals on sneakers. Lots of parking. Had some cute activewear. Cons: Sneaker selection was much smaller than anticipated.

Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

My visit to this store on Hamilton Rd. in New Albany was easier than I expected. At my age I am…read morevery particular about my feet. Saylor waited on me and what a pleasure! He was kind and patient, and after my evaluation he recommended 3 different shoes. He explained he reasons for the shoes he chose for me and was right on the mark. The shoe color I chose was out of stock for my size but Saylor assured me I would have it quickly, delivered to my home from the Lewis Center store. Not having my size in stock is the ONLY reason for not giving 5 stars

Overall, I liked the experience and would come back. The evaluation process was interesting, and…read morethe consultation went smoothly. Afterward, we looked at a variety of shoes, and I appreciated the selection and Zach was helpful and knowledgeable. During the conversation, I mentioned my doctor had recommended that I check this place out. That's when I realized I should have received a 15% discount, but it wasn't applied.Maybe I didn't spend enough. The store didn't have my size in stock for the shoe I ended up choosing, but they were able to order the shoes from their Wooster location. Prices are around $150+ for shoes, and inserts are optional at about $50 a pair. I would shop here again, and they have several locations around Columbus.

Gavin, is literally insane with his costumer service. I was not expecting to buy Tevas, but i bough…read moreTevas. He could try selling me a used toothbrush and I'd buy it. I have never experienced costumer service this good.

AMAZING experience at the Polaris Store Location! From the moment we walked in Joseph was right…read morethere willing to help us find the shoes that fit us best! He physically helped us put the shoes on and offered us different socks and inserts to maximize our comfort! We ended up buying 5 pairs of shoes and socks! Won't be buying shoes anywhere else! Prices were reasonable and service was outstanding!! Cannot recommend this store enough! Great energy, great people, and come out with great products at the end!!

Pros: Next to H&R Block in strip mall…read moreEasy parking Lots of shoe options Friendly, knowledgeable staff Cons: Limited clothes options Not a ton of sock options either When has stuff gotten so expensive for running gear?! Pro tip: Good for residents of this area, but other Columbus Running locations seem to have more stock in general.

young man who waited on us was excellent in customer service - he listened and advised on the…read morepurchase which was a pair of running shoes with cleats - the high school junior switched from high school soccer to cross country. sibling a sophomore cross country running for 4 years also asked questions and provided input. great experience until we were checking out and i made a comment about taking 30 seconds of sophomore time - a totally different clerk waiting on other customers said LOUDLY it is almost impossible to take off 30 seconds in running, and then she whispered something to the customers she was waiting on and they all looked at the 3 of us. here is the deal we came in for shoes (and gel) not unsolicited advice from not a cross country coach. by the way the 30 seconds reduction for the sophomore's time, is a personal goal that the high school coach has said it totally doable, and coach provided a plan towards achieving that goal! your staff with unsolicited advice caused a conversation between the 3 us, and we decided to ignore her. We will be back have shopped there since the store opened - we are 3 generations of runners.

If you want a quality boot or pair of shoes for any reason then this is the place to get them. They…read morestand by any issue that they make with a lifetime warranty and they very much mean that. If you have any problems with your souls then you can take them back there and they will fix them. Whether it is a personal shoe or a work shoe, this is definitely a place to buy quality footwear. I have never owned a pair of shoes here myself but my dad, brother and now husband all wear red wing shoes for work and hunting and they absolutely love them. My husband got a nail stuck through the sole a few years ago. He went in and they fixed it up. He was very happy with them and still is wearing those boots every day for work. I know that there's only a few Red Wings in Columbus and this one just so happens to be down the street from us which my partner loves.

These boots are way too expensive for the "lace lets" to bust a year later. Yes, they did repair…read morefor free with mismatched "lace lets" but still.

I wish they'd make their stores bigger. Every time my wife and I take our son in here, it's always…read morepacked with people, kids, and strollers. Even if there was a stroller parking area and maybe a couple TV's for the kids to affix their eyes to (rather than running around the store), that would help. All in all, it's a kids shoe store. Ehh..

I was trying to return my online order and they said no because their system doesn't allow her to…read moredo return at that time. I asked if I can call back and check if they can do return later. They said they don't have phone number. Well, I went home and wanted to return by mail. There is no return shipping label anywhere. I guess they forgot to put in my box. I called customer service to make sure I can return online order in store before I went there. They said yes. And I do find their phone number online. I am ok if you don't want to do return but don't give me excuses like that.

What an awesome experience! Brian is a rockstar! Super friendly and quite skilled. I love my…read morebeautiful, bright, yellow suede Hoka sneakers SO much, and was worried that all the wear and tear that I had put on them would not be able to be erased, but Brian worked his magic, in only a few days (even with it being a holiday week)and they're beautiful once again. . I would recommend this business highly! Amazing customer service they get back to you in a timely fashion and work was done quite quickly.

Really nice little spot prices are very reasonable and they do a great job fixing your kicksread more