I went here with my wife to look for shoes... She had a good time looking for and buying shoes…read morehere... The men's shoe area is small and I found that I could find the brands that they carried selling cheaper at other stores... Would I buy my footwear here no but they do carry a huge variety of brands...

I went here this morning to exchange a pair of shoes for another size and there was no line! The…read moreemployee was extremely friendly and efficient and easily helped with my request. Great service and will go back to this location if I need to buy more shoes!

This store goes way beyond just selling running shoes. While footwear is clearly their main focus,…read morethey also stock all the extras that runners actually need, ranging from arch supports to moisture-wicking gear to even post-workout shoe odor remover. It's a one-stop shop for training and recovery. What really makes it stand out, though, is the staff... They're not just friendly, but actually know their stuff. They'll watch your running stride right in the store (tread mill) and recommend the best shoe for your running style, all at no extra cost, in the name of friendly service. It feels more like being helped by a coach than just a salesperson. If you're serious about running, training, or even just taking a Sunday stroll, this is the kind of place that makes you feel set up for success.

My sister came in for so I'm running shoes that we needed so bad to enhance her fitness journey…read more Sean was the customer service rep that helped her, he was extremely impatient & seem as though he didn't have time for me. My experience was very underwhelming to the point where I had to sit down and do my own research in the store because my questions that I had were not getting answered. The shoes that I ended up purchasing are amazing but by way of my own doing in the store, too find the ones that worked and fit me best.

Referred here for work boots my son needed…read more. Parking: lot Service: Lupretta (I believe) was helpful. They didn't have many wide width selections and were a little pricey. Quality is important but some laces are just too high.

I was in need of a new pair of work boots. Thankfully, I had the old one with me. The sales…read moreassociates still greeted me as soon as I walked in and assisted me with professionalism. Even though I knew exactly what I wanted, the associates still took the time to engage me in conversation as they inquired to my occupation to ensure I was purchasing the correct type of boot. I am glad there is a Red Wings close by that has such superior customer service! The selection was massive as well. I highly recommend this location!

I had time to kill before an appointment, so I wandered in here "just to look."…read more Well, my eyes spied a pair of strappy sporty sandals. With a wedge. Just a slight heel. In my size. On sale. That felt great on my feet. Summer is just around the corner, and since I walk over a mile and half daily on my work commute, I needed something that could pound the payment. SOLD. The store was immaculately kept and staff were nice enough.

I had a great experience shopping here with my mother last night. I was accosted by the manager…read morewith my return bag like he assumed I was shoplifting. Thanks for being a great security guard Brian!

My daughter was looking to buy her first pair of Converse sneakers as an adult. (First pair was in…read moremiddle school?) We perused the extensive store and found the high top style that she was after. She tried them on and was quite happy. No sale, so she passed. I never knew Converse had sooo many style - high tops, low, platforms, a boot type and even shoes! You can even customize your own online! Helpful, enthusiastic staff and some good sales. All housed within an awesome outlet complex.

Obviously the one star reviewer got the worst employee and I got one of the best. I'm from out of…read morestate and only get to this mall every 2 to 3 years. It used to be called FRANKLIN MILLS, but now it's PHILADELPHIA MILLS. I started at the other end of the mall and was greeted with little to no enthusiasm or even information in several stores. The moment I walked into Famous Footwear I knew something was different. Felicia, I hope that I spelled her name right, was great!!! She was friendly, enthusiastic, knowledgeable and very helpful! Most places don't carry my size, 14, but she assured me that they did and she showed me how they put a yellow sticker on those hard to find sizes. They are having a big sale so even though I'll have trouble getting them in my luggage, I bought six pairs which totaled only $170. If you don't get service like that from other employees, ask when Felicia is working. Then walk out and only return when she's there.

Horrible customer service. Stood at the counter for about 5 minutes waiting for a cashier to come…read moreand check me out. He was too busy standing at the end of a shoe display talking to another employee. When he finally came up, he gave no greeting, and just stared at me, miserably. Never even told me my total,and never thanked me. He did not say one single word during the whole time he was checking me out.

AWESOME place for shoes - wow! My son goes through sneakers like crazy (only owns one pair a pop…read moreuntil he kills them!) and needed another pair. We came straight here, as we had much success prior at the beginning of the school year (2 years in a row). Well, because of their 50% a second pair, the three of us walked out w/ 4 pair of shoes. My son got his (Nike) sneaks super quickly, plus a pair of cool print Nike slides. My girl scored a pair of super comfy Addidis slides, and I got a pair of chunky foam heeled thongs (only $15.99 BEFORE the half off). BOOM! The young male employee who checked us out was super nice and patient w/ us - we didn't want the boxes and my son needed two "mates" for his choices. We didn't want any of the boxes either. The selection is killer here (tons of socks too) and we'll be back again and again.

as I walked into the store, I was excited for my shopping experience. I walked over to the jewelry…read morestand to see a questionable looking piece of jewelry. I said to my friend are these hoops? And she replied with I don't know as she was mid sentence the worker came up to us and said "it's a necklace" in a snobby tone. I think you should have good customer service in a nice store. I walked out, feeling disappointed, and sad that he ruined my shopping experience.

Every single time I walk in this store I leave with at least 4 items. The employees couldn't be…read moresweeter, today Kyle helped me out - lovely, just lovely! You can't go wrong with Banana Republic.