Stopped into Journeys to grab my online order for the Hello Kitty Converse & Liz made it such a…read moresmooth experience. She was super friendly& helpful! She didn't just hand me the box she actually asked if I wanted to try them on which I truly appreciated. She even put them on a bench ready for me to check the fit. It's little things like that that make a difference. Quick pickup, great service, & left happy with my purchase! The store itself is pretty small but they have a large selection of footwear. It was well kept & the displays looked nice & near. Prices are retail which is expected for name brands!

I had a wonderful experience yesterday with Eileen (apologies if I misspelled her name!). She was…read moreincredibly attentive -- offering to zip and unzip me each time and bring additional sizes -- providing me gentle advice about what fit me best -- and serving as an ally throughout. She was also fun and funny -- a reminder that shopping should not be an ordeal but a treat. Lastly, she was very kind and patient with my mom who had different ideas about what looked nice on me -- even though Mom happily paid for the outfit at the end. :-)

I just had the worst customer experience at the Westport Theory store. Totally unacceptable given…read morethe price point. I shop on Theory.com a LOT and never had an issue returning anything, but when I tried to return something at the store, the lady was rude and nasty. Do not shop there is you enjoy professional customer service. There are plenty of shops in Westport with excellent customer service, including Brochu Walker and Eileen Fisher.

Michele was super helpful in helping me complete my returns, exchanges, and new purchases!read more

We had a great experience at the trumbull location- Mia in particular was extra helpful and nice!!read more

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

Visited midday. Shoe selection was fine. I was looking for a comfortable pair of walking shoes and…read morewas drawn to the store by the brands. Employees were helping others but over the course of 20-30 minutes no one even said, "Hey, we'll be with you in a bit," while running to and fro to grab shoes. It wasn't so busy that I wasn't seen. Had someone just recognized my presence, I would have waited. Not a big deal. Will not return.

This is a beautiful store. The customer service is good. You feel welcomed in the store. The…read moreclothes are really great. The store is pretty big. It's not that hard to find parking in the area. Parking is mostly free around the area.

I had a great experience on a recent visit to the vineyard vines Westport location. It was my first…read moretime at this location and based on the service I received I'll be sure to shop here during any future trips to The Nutmeg State. I made a purchase at a VV in New York that unfortunately was not the right size. While on business in Connecticut I thought it was worth a shot to try and exchange the item, even though I didn't have the receipt with me. I was warmly greeted upon entering the store and after explaining my situation to the manager she was eager to rectify the issue. It's always a pleasure to go into a place of a business with a negative or neutral expectation and leave satisfied with the service your receive. Not only was I able to exchange my previous purchase but I picked up a few extras while I was there. It's not quite Summer without VV...or Fall, or Winter, or Spring....

We love to come to this store and shop for the grand kids. Usually they have a great selection and…read moretheir prices can't be beat. We often shop and come out with bags and bags of stuff and the final cost is often very good. Usually when you go and they have items on sale the deals are to good to pass. The store front is not huge but everything is well displayed so you don't feel like you are on top of each other. Join up for the rewards program and get additional savings. Also the staff is really nice and helpful, not overbearing but always ready to assist.

They are having a baby boom sale so I had to stop by. We were greeted and told which area would…read morehave what we were looking for. I must say that Allen, the cashier, was very patient and helpful. It seems that online prices and store prices were not the same. I came here for the deals so I had to make sure I was getting the appropriate price. He could of easily gotten annoyed but instead he pulled out the store tablet and started searching some of my items also. Of course I double checked the ones he checked ( I have trust issues lol) to make sure but he still was so calm and professional. He explained to me how the reward bucks work and realized that even though I was receiving emails I was not in their computer, so he fixed that for me. Thanks Allen for great customer service.

I can't say enough good things about Jacob. He was extremely helpful and genuinely kind. Great…read morecustomer service truly goes a long way, and he exemplifies that--it made all the difference. Will definitely be back!

I like this store. They have a variety of items. We were in the mall and decided to go in and take…read morea look around. They had a really good deal of some hair accessories that were still the counter. The woman who helped me was very nice. I ended up getting two three headbands for the price of one. The staff was really nice despite the fact that we were probably not the type of customers who frequent this kind of store. We weren't pressured to buy anything, they just allowed us to look around and were helpful when we had a question.

This is Phase2 of my 2 phase review; Purchase was phase 1; five stars as the showroom, equipment…read moreand Tony were all above and beyond-Not to be redundant but the highlight was Tony very experienced, knew our needs and directed us with no pressure. Read my first review for more details on the purchase experience; Phase 2: Delivery & Setup; Delivery was on time. Called first to set up date and time. The setup guys were professional and neat. Took away all cardboard and insured we were happy with location of elliptical before they left; in and out in under 30 minutes. Overall, highly recommend Fitness Showrooms and Tony !

My experience in the Norwalk store with Tony was excellent. I went in a few times and appreciated…read morethat he never tried to oversell me based on my needs. He even showed me competing brands so that I would have all the necessary information to make my decision. My installation was equally easy. The team showed up on time and were very professional. I would highly recommend a purchase from this store. I will use them for any of my equipment needs in the future.