Paid in full for braces for myself and my husband. Clinic closed and they didn't refund money or complete treatment. Now she has a MedSpa. Do not recommend read more

I went to Sneed Dental Arts for implants. Contracted charge was for $15,000. I paid a total of $$13,326.00 and Aetna paid $4,000.00 over the course of treatment (2021 and 2022). When I asked to be reimbursed the overpayment I made in the amount of $2,326, I was told the $15k was MY part and they would not reimburse anything. I had to take this to court. Dr. Sneed countersued for over $9,000.00. I won both suits. PLEASE DO NO GO HERE IF YOU VALUE YOUR TIME OR MONEY. I experienced numerous cancelled appointments, appointment times changed without consulting me to see if the changes were acceptable. Also had numerous appointments where NOTHING was done. Not a place you want to put your trust in. read more

Free toilet paper and two free Malco tickets......how could you go wrong!!?????? DON'T DO IT...... NO.................................... read more

WHAT a waste of time. I was a new patient with great expectations,,,, what a joke! I started making appointments in Fall 2022, 1st appointment in October 2022 they cancelled and rescheduled. 2nd appointment in November 2022 they cancelled and rescheduled. 3rd appointment in December 2022 they cancelled and rescheduled. 4th appointment in January 3, 2023, I arrived and they had water AND computer problems,,, again... I left after 30 minutes and they called me to come back. I went back in and had an exam but NO cleaning,,, that would be done in 2 weeks from today. On January 6 I recieved and email saying she had "SOLD" her practice and to contact another dentist that had bought her out. WHAT a joke,,, she is an insult to dentists and the dental profession. Do NOT waste your time or energy with this one.... Then after my insurance paid, they sent me a bill for $95 dollars,,, what a joke ... read more

Rating soley on business practices. I had so many billing issues. I'd pay with a credit card to be sent a bill. When you could finally get a hold of anyone in billing - they found it on my account "unapplied". Sometimes it got fixed, sometimes it didn't - because they couldn't keep billing employees. I did a full accounting, excel spreadsheet, identified missing insurance claims where I paid my portion, and left it with Trish who said it would get to Connie to reconcile. It's now 5 months later and I just received a call and bill from COLLECTIONS. I did a full account AGAIN and they failed to filed a claim from July 2020 - I have made 13 visits since with full payments and NOBODY let me know of this????? Absolutely ridiculous. They've had years to get their office sorted out and they've failed. I wonder how many people have been taken for more money than they owed this practice. Its inexcusable. (Note - I was a patient here for 5+ years. The cleanings, checks, any work/fillings went fine - only issue I did have 3 in the last year fall out within a WEEK of placement. So if you can keep track of 5+ years of payments feel free to go...) read more

Been there three times: once for cleaning/check-up, second visit for some fillings, third visit to replace two of those fillings that fell out two days after they were installed. My insurance paid all according to the plan, I paid my portion up front of my visits, but I suddenly received a 2-page "overdue statement" and am now being threatened with collections for $178.51 - an amount that matches up with nothing relating to my account and visits! I have reached out to Sneed Dental Arts multiple times about this, but the only response is more automated texts and emails about my overdue account. I agree with the reviewer who states dental work does not seem to be Dr. Sneed's heart's work. Sad. My experience during my 3 visits was long wait times, under staffing, and ill-working equipment. Now this accounting problem and threats about money I do not owe ..... buyer beware! read more

Just beware you will have issues at Sneed Dental Arts-- appearance are not what it seems when you go in. And, patient care in dental work is not her heart's work. I should have listened to the reviews myself. Honestly, worst dental service I've ever received!! I should have given a review when I finally got my dental work done back in June 2021 but, I was taught if you can't say something nice best not to say it. I got her office from my Cigna website I'll be posting there, too; letting them know how unsatisfactory this office is.... Dr. Sneed 'flits' from room. She is non-attentive, my appointments were never on time and were rescheduled at their whim. On one visit, I sat so long in the chair (and, not being seen) that my husband who had been waiting in the car came in to make sure I was alright. When she did come in the room she doesn't spend more than few minutes and she is off again leaving a tech to do the work. It took multiple visits and almost 3 months to finish my ONE crown. After all the EOBs have been processed and the EOBs show I've over paid. I contacted them and provided all the paperwork to get a credit. And they are responding that I owe them money and requested remittance now-- Just beware. read more

My wife scheduled a standard cleaning in December of 2021. Once the visit was concluded, a small balance remained against her account. She was instructed not to "worry about it, [and to] simply take care of it during [her] next cleaning visit." She persisted, but was reassured this was an acceptable action to take. To be clear, the balance in question was $21.00. Current day: we have received 3 separate statements via mail. Here are the details (can you spot the shenanigans?): -- -- -- 1st Statement Date 01/04/22 - $21.00 - Due Date 02/21/22 2nd Statement Date 02/01/22 - $22.00 - Due Date 02/10/22 PAID: $22.00 - 02/16/22 3rdStatement Date 03/29/22 - $7.00 - Due 04/08/22 -- -- -- Here's the rub. Sneed issued a statement with a due date of 02/21/22 (notice the date the balance was paid: 02/16/22). Sneed issued another statement (notice the issue date is BEFORE the previous statement's due date), but have applied a NEW due date and retroactively charged a late fee. Of course, we took contest to paying a retroactive late fee. The phenomenon indicates an abject misunderstanding of the technical definition of the term "due date" on behalf of the issuer. When my wife engaged with an accounts/billing representative, she was met with disrespect, abrasiveness, and rudeness. It was stated outright that she "didn't understand how this worked." Sneed issued another statement (issue date 03/29/22) with a new balance of $7.00 and a "due date" of 04/08/22. My wife's account is apparently 90 days delinquent. Remember, $22.00 was paid on 02/16/22... TLDR: Sneed likes to slide-around due dates and charge retroactive late fees. Their statements do not have invoice numbers, arrive by snail mail, and cannot be trusted. Due dates are not appropriately reflected within their "patient portal," only the amounts themselves appear - and these key from the statements. Sneed's accounts/billing will claim that their system automatically generates these statements, that the issue is between "you and your insurance," will refuse to help, but will happily send you to collections for "delinquency" -- in fact, they will *lead* the conversation with this threat. To be frank, "professionalism" is a word far from my heart when considering this experience. The amount may seem paltry to some, but our family wouldn't throw $29.00 out the window of a moving car for giggles... Our final warning: this system -- that automatically generates & issues statements, moves due dates, and charges late fees -- it issues statements in such a staggered way, that it is possible to cycle indefinitely. By the time you have received a statement in the mail, the next may have already been issued with a late fee. The patient portal will only show balances already levied -- so that isn't a viable avoidance. A business that bills with this technique and treats the customer with contempt will not receive our continued business -- consider, they may not deserve your business either. If you have doubt that Sneed repeats this strategy, our recommendation would be to reference their BBB profile. Our experience isn't unique. Perhaps the "issue" is Sneed and their statement and billing processes, rather than the customer? Thought provoking. read more

After finding out I had multiple cavities Dr. Sneed took great care of my teeth. They were able to fix them all in one visit even though it was quite a few and after I pulled out a filling a day later they were able to work me in that very day. When I got to the clinic they were really busy and we're still able to provide great care and she was kind through the entire appointment! read more

Don't go to this dentist. I had set up a payment plan and now they are they are going to sue my husband for the entire bill and gave me no credit for the insurance payments or my payments. The work was horrible and the third time they put the bridge in dr sneed wasn't even there! I am very unhappy with it. This place is only about ripping you off and billing you wrong. They had assured me dr sneed would be there after I drove an hour to get there. They won't even answer the phone when I call. It just says this office is not accepting calls call later read more

We've all gone to the dentist since we were just little ones. I know, and I get it, a review on a dentist seems lackluster at best BUT what if you went to the best damn dentist around?!? I was cruising through Groupon the other day and came across Sneed Dentals Groupon for Botox. I immediately thought this person must be a freaking genius. You get your teeth cleaned every six months and hey while you're laying back why not get your Botox touch-up done too! Since it had been six months since my last dental appointment, I called and booked my teeth cleaning and a little Botox maintenance. I was completely satisfied with both services. You know how some people are butt people, and some people are leg people, well I'm a teeth person. When I get my teeth cleaned, I want them to sparkle like something Zsa Zsa Gabor would wear. I am happy to say that is exactly what the team at Sneed Dental delivered. Now to the Botox, from a very young age my mother preached about staying out of the sun and wearing sunscreen, which I have done religiously since I was young. I probably don't need Botox, but I am a firm believer of preventative measures. My philosophy is if the wrinkles never has an opportunity to form then I've done something right. I enjoyed my time at Sneed Dental so much that I decided that I probably need to get the retainer repaired that I have had since high school that no longer fits in my mouth. I am happy to say that Dr. Sneed fit me for a new retainer that will help shift my teeth back to perfect form. One more thing and I will jump off of my little dental soap box...Dr. Sneed is running a great business with fantastic customer service. Now go get your teeth cleaned! read more

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I went to Sneed for a teeth cleaning since they were a provider of my Marketplace coverage, Humana Dental Insurance. When I got there, my appointment was running over 15 min behind. Prior to getting the cleaning, they wanted to take several X-rays. At my insistence (since I didn't want any out of pocket expenses), I requested they recheck my dental coverage BEFORE they started any X-rays or cleaning. The Dental Hygienist, Paige Downs, came back and said I had a $25 Copay (which I don't) but everything else including the X-rays and cleaning would be covered. Based upon the information provided to me, I gave the green light to proceed with the X-rays and cleaning. (Human can confirm Sneed contacted them.) When I left, I paid the $25 copay and was assured there would be no other fees. To my shock, yesterdayI received a bill for $180. I left a voicemail about the bill but no one returned my call. Therefore, I went into the Sneed Dental Arts office this morning and spoke to the person in charge of billing. She was extremely defensive and would barely let me speak. She denied any ownership on their part, insisted I speak with my insurance company and threatened to call the police. She also said any billing issues were to be resolved via email, not face to face or over the phone. Their policy is not to return my call, nor Humana's call, who tried as well. Upon leaving, I immediately called my insurance company who said Sneed Dental Arts had already cashed their check for $147. Humana confirmed I didn't have a copay at all, but I would be responsible for the $75 panoramic X-rays they didn't cover. According to Humana, since I had already paid Sneed $25, my balance due was $50. Needless to say, I would NOT have gotten any cleaning done if I knew I had to pay $75 in out of pocket fees. Don't be fooled by the Christian music piping throughout this facility; they are frauds. The City of Collierville and The Tennessee State Board of Dentistry needs to take notice and shut them down. PS... **Most of the time was spent on X-rays, estimates of future work but little time spent on cleaning, the reason I was there.** read more

This dentist is a joke. I did clearcorrect there. I finished in 2019. In 2021, I asked for the retainers I had already payed for in my package that they never gave to me. They told me I needed to come in for an appointment, so I did. When I got there they told me I owed money from 2018. When I left the practice in 2019 I had a $0 balance and paid everything in full. In 2018 they gave me a 10% discount for paying in full. Now, in 2021, they are suddenly saying they never offered me that discount and are billing me for that 10%. On their portal, I can see they put the money owed on my account in Feb 2021, the day before my appointment. I asked to speak to Dr. Sneed, which shouldn't be a problem because I had an appointment to see her that day. They said ok, and sat me in the waiting room for 30 minutes. After 30 minutes of waiting they tell me Dr. Sneed left. I then asked to speak to the manager. They said ok and had me wait another 10 minutes before telling me she had also left. I called the office everyday for 8 days asking to speak with Dr. Sneed, they never returned my call. I then asked for transfer of care to a new dentist. They waited 3 weeks, the day before my appointment with my new dentist, to tell me I needed to come to the office to fill out a transfer or care form and pay a fee. They never mentioned this the day I asked for the transfer. This place should not be in practice and the entire experience could not have been any worse. Update: The practice is now sending me emails threatening to take legal action for this review if I don't take it down. 2nd update: I am a Nurse practitioner and this dentist is now having people write fake reviews on me as an NP. Someone with the same name, on the same day, wrote her a glowing review and me a poor review, a patient I have no record of seeing. No one should have to be scared to write an accurate review in fear that the person being reviewed will write fake reviews about them. You should be ashamed of yourself, Dr. Sneed. read more

Don't go there!!! I have couple minor filling done with Dr. Sneed. She had told me I would feel numb for 1.5 hours after last injection and I was numb for 6-7 hours which is a big deal as I am claustrophobic and I don't take being numb very well, something I made clear to the doc. Their follow up email said to call for any questions, in my case concerns. The follow up email did not talk about my concerns so I called to speak to a doctor, and left messages twice but doctor doesnt seem concerned or just don't care to call back. With my minor filling I still had swelling on day two. Hurts to open my mouth fully. MORE UPDATE No miss calls or voicemails from doc to find out how I am doing but she texted me to tell me how upset she is from my review. That goes to tell you how concern she is about her patients. I still have pain in my jaw on the side I got filling done on Day 14. I had no issue with the tooth prior to work done, just got filling redone as it had little blackish under the old filling and doc suggested I get it done again. Now I am sensitive to hot drinks. And very strange my tooth where the feeling was done has couple different shades of white feeling material. I should have just left it alone. Now I have to find a new dentist. Not going back there. read more

Truly hate posting publicly I see on places where reviews are posted she likes to leave her own little feedback. Which is kind of ridiculous so before she attacks me with her "I do see in our records you were a patient here, blah blah blah". I don't care, about what she thinks or what she says to try and save her butt from this review. But I'm very upset. DO NOT GO HERE, if you want your teeth worked on for no reason or pulled for no reason. Stay away! She is a nice woman and her staff is nice but do you ever notice it's never the same people, turnover is pretty bad. So I started seeing her about a year ago and it started with a fractured tooth that was actually pulled by Dr. Brown, she did a wonderful job. Dr. Sneed misdiagnosed me, she was trying to charge me almost 3k for dental work done with Insurance, saying I need two root canals and a tooth pulled and I had numerous infections. I didn't have a good feeling about this at all. I got a second opinion from someone with so much more experience than her. To find out I had no infections and only need 300$ of work done no need for two root canals or even a tooth pulled!!! Now I feel as if I didn't even need the first tooth pulled a year ago. All she cares about is what can she make you believe needs to be done to rack up a bill and take your money. Be careful. I was fooled at first. I have had previous dental work done I feel she knew she could convince me into something I don't even need because I am young and vulnerable. Please go somewhere, I almost made the mistake of letting her con me out of 3k. To the younger blonde girl at the front desk your nasty Attitude is truly unnecessary. read more

I have always been treated with the most courtesy, my appointments have been on time, and they don't try to swindle you with problems that don't exist. I trust them fully with my teeth! read more

This might be the shadiest business and individuals I have ever come across. Shocked they are even allowed to stay in business. Not only can they not get on the same page with their own patients. The offer services and discounts to their other business as well. Vaginal rejuvenation and hangover infusion. read more

The front desk is not the least bit kind or cordial. The blonde lady, at the front desk, only smiled and said thank you when I gave her my credit card. Considering I have dropped about 3k there in the last 6 months I think that is worth a "thank you for your business". Dr. Brown was the only one that said hello or greeted me. Anna the hygienist was very helpful. It is not a family practice. It is a transactional business environment and it is not a place I would ever go back to with my family. read more

Worst experience of my life! They have dentist and staff that turn over and leave or are let go very rapidly, work was so poor, I left to find another dentist to complete the work. Very unorganized, multiple losses of previous work and sketchy records. Poor communication Refuse to honor promise or guarantee. No integrity. Ive never thought this of another heathcare provider, nor have I ever negatively reviewed another provider. WARNING! read more

First of all I made it very clear what I needed done before I made my appointment. I get there no welcome at all. Get to the back and a nice lady informed me that the dentist was out and would not be back till Wednesday so I would have to come back 2 more time in order to have my tooth pulled with Sedation. I drove all the way from MS for a blank trip. The Manager (loser) could have told me this when I call and told him exactly what I needed done he told me to come in @ 2pm not 2:30 so they would have time to evaluate me. He is not Manager material maybe the door man. Would really have loved to see the Dr. in charge. Someone please train him on customer service. read more

Very friendly. Staff and Ok for normal cleaning. Anything major or restorative then I advise to find someone else. Also, The office will ,nickel and dime you to no end. It is not uncommon to get invoices several months after a procedure and it seems like it is made up. read more

Bought groupon & they refused service after many rescheduled appointments on their part. Horrible experience

Find another dentist!! 1000$ for a cleaning broken down into 4 appointments.. that's anyone's worst nightmare..

One of the best choices I've made since I've moved to Memphis from NY 17 yrs ago was to finally find Sneed Dental Arts and make them my dental professionals! They are the most educated dental facility that I have ever been to! They sit on the cutting edge of everything!! I always look forward to my next visit with them! Thanks Sneed for being so great!!! read more

DONT GO HERE. My husband is currently an Invisalign patient. They falsely advertise that they are an Invisalign company all over their website when in fact they use off brand clear correct. Dr. Sneed is so focused on her medispa and injectables that she puts her dentistry on the back burner as to how she treats her patients. She initially told my husband it would be 8 months of Invisalign and now we are 2.5 years in with no where close to being done and my husband has been compliant with his retainers. She is now only ordering him one tray at a time. We are thinking about leaving this facility and fighting to get somewhat of a refund as she has not done her job and would rather provide Botox than do a service she received a doctorate in. Dr. Sneed I suggest you pick a lane and stay in it because you are spread far too thin and providing horrible patient care. My husband can't even remember the last time he's seen anyone but a tech look at the progress of his teeth! read more

I am recently a new patient and must say this is the best dentist I've seen in a long time! Dr. Sneed makes you feel just so comfortable and she is just too sweet. The office is modern and clean and all of the staff is super friendly. I've already told my friend about this office and now she is a new patient. If you're in the market for dentist, this is your place! read more

I can't say enough GOOD things about this place and Dr. Sneed herself. Every visit there I am greeted with a smile and a personable welcome. Dr. Sneed has a great chair-side manner along with her many wonderful assistants to accommodate her knowledgeable and skilled work. Accompanied by her new manager, Caleb, Dr. Sneed and Sneed dental arts will not disappoint. I wouldn't recommend anywhere but Sneed Dental Arts for any of your dental needs. read more

I should have read the reviews. Stay away. Dr. Sneed has no organizational skills. Continually got billed for work that was not completed. Tried to call the office to discuss the bill and left voice mails and emails but never got a return call. After my 3rd attempt I reached someone at the Cordova office who assured me that harassing emails and text would stop. They did not. When I made an appointment to finish my dental work with DR Sneed and waited 30 min in the waiting room I was told the Dr. was not in. I made a visit with another dental group only to find that a cap that was just installed has a chip in it. They recommended I go anywhere but to that office. I am in a dilemma since I have already invested $5,000 towards a procedure that I have no idea when it will get done read more

I had a GREAT experience here. The ENTIRE staff was knowledgeable, courteous and friendly. I had a complicated procedure and due to the continued education of the doctors on staff, I was able to have the procedure done in the clinic. I would recommend this clinic to anyone. read more

Excellent practice! I have used them for several procedures including two crowns, a filling , cleaning and cosmetics (invisible retainer). All were done very professionally and with no issues. Dr. Sneed listens carefully to her patients and does her absolute best to insure customer satisfaction. Prices are very reasonable and they deliver great value! read more

Worst experience of my life! Multiple billings for the same visit, billings for a visit to a second location we never went to and no one can ever give us a straight answer to why. We even had to go to another dentist to get prior work redone due to its "shabby and incorrect nature" said one dentist... Save your time, and money and find a dentist that actually cares about their clients... read more

Horrible place to go and to work...Very greedy...its all about the money...The Dr. takes no responsibility for anything...even poor work...doesn't take any advice to help her ..... would NOT recommend her to anyone.... read more

Had my veneers done and I couldn't be happier with my experience !!! Pain free and very smooth process plus my teeth look awesome !

Dr. Sneed and her staff are amazing! They have completely restored my upper teeth and smile. This extensive process involved an implant, extractions, root canals, and laser work to my gums. My teeth and smile look great! The Sneed team are passionate about their work and very professional incorporating the latest technologies. I am so grateful !! Yes, this is where you want to be if you want the best!!!! read more

I hesitate writing this, because the last thing I want to do is write a negative review of a business. However, 6 months after one of my most negative experiences at any medical office, I am still dealing with issues that are the fault of this office. I would not want another person to have to go through what I have gone through. First, the office visit was a complete nightmare. It was in October of 2015. I arrived 15 minutes early to hand in my paperwork and make sure I had everything. After 45 minutes, the guy next to me said, "It is always a long wait at this office." Once I was called back, every single person in that office was extremely kind. The dental hygienist let me know she is not a regular at that office, but I would give her high marks if I could remember her name 6 months later. After she did the initial work, she left and I waited in the room for a 1/2 hour. The dentist came in, and talked to me about everything that was going on. I felt she was thorough and knew exactly what was going on. I enjoyed her bedside manner as well. She said I would be fitted for a night guard, and then she would do another procedure that would help the pain in my mouth. The hygienist returned promptly and did everything she needed to do to get a mold. Then I sat for almost an hour and a half, waiting for the dentist. I had to get my kids so I got up and started to leave. The hygienist came around and said, "No one has seen you yet?" The dentist came up behind her and I said I needed to leave, that I had waited almost an hour and a half with not one person coming to check on me or give me an update. I can't believe I waited that long, and deeply regret it. She lectured me on why I needed to stay, and said she has just been busy. She then couldn't believe I was still going to leave. I went out front and paid the $350 that I owed at that point. Now, on to the billing part that has prompted me to write this. In February, I received a bill saying I was more than 120 days past due for the mouth guard. It was my first bill. I checked my insurance website and saw Sneed's office made a claim for the visit, but not the guard. I called the office and explained the situation. The very kind woman checked with billing, and got back on the phone, apologized for the confusion, and said they would take care of it. I asked her please to make note I wanted an update. Today, on March 30th, I received a certified letter from an attorney saying I was delinquent on the account. I am beyond furious. I understand that insurance is a hassle to deal with, but I was proactive and they still put an attorney on me...even though I had just proactively called last month. I checked with my insurance, and they did not receive the claim from Sneed until 3/2/2016, less than a month before I received the attorney's letter. I just called Sneed's office, everyone was very nice, and the young man said he completely understood my frustration. He admitted someone should have noticed that they did not file the claim until 3/2/2016. I include the parts about everyone being kind, because they deserve that recognition. However, after my extremely poor service during my visit, and the billing issues I just had to spend yet another hour on to get sorted out, I feel the public should know what issues it may face with this practice. To end, I have never written a negative review. I have always feared the backlash. read more