I was welcomed with smiles, and warm greetings every time I walked through the doors at Dr…read more Cooley's office. I miss him, my hygienist Becky, Gayla and Bonnie. Everyone. He retired about a year or two ago. Becky is gone too. They've changed names and some hygienists. Never the same. So I'm looking for the same at a new dentists office closer to home. The parkway is so crowded.

Just to clarify, I have yet to be a patient, but I did ask for a virtual consultation via…read moreSmileDirect. I thought it was a very simple and detailed virtual consultation with Mr. Cooley. One day, when I can afford to have my teeth cosmetically fixed, I will be coming here!

I only had a consultation today with Dr. Garrett and as usual she was very thorough with her…read moreexplanation. She always has a smile on her face. Crystal is wonderful & very friendly. Janae (sp) explained everything that she was going to do before she did it. Everyone there is extremely nice. I highly recommend Dr. Garrett & her staff!

Dr. Garrett and her staff are always super polite and professional. I always feel very well cared…read morefor. All questions are answered in depth, with much care and kindness.

While the place is in quite a beautiful building, I never got the service I initially went to this…read moreplace seeking. My dentist went out of network, after an extraction and bone graft but before the implant and crown, so I sought a new one for that and, most pressingly, to check on the recently arising pain in the tooth just before the empty space. I set an appt here. First, I was told to return to my prior Dentist to have him check the bite on a six month old crown (the painful tooth in question), despite my coming to Botts because the other one was out of network now. However, the only options this botts Dentist provided was to sign a waiver, absolving him of any liability should he damage my tooth in adjusting the bite, or go back to the other dentist. I was frustrated bc I expressly made the appointment about the troublesome tooth, and I felt like I'd been misled when they well knew why I set the appointment. Still, I put that aside, and I go back to my former dentist; then I return to bots asking for a quote for the implant. Since my former dentist had already said I needed a small filling, I let botts do the procedure that day to avoid more wasted time. After the filling was complete, I was quoted approximately $200 for a small insurance-covered filling--which was odd bc I've never paid more than $110, and my prior dentist is one of the top rated in the city. Yet again, I was told that I would have to come back for a separate visit to get the quote; they wouldn't even give me a ballpark without attending the appointment. No one said it would cost anything. So, I set that appointment and returned for it, but no quote was given at the end of the appointment. Instead, they said they'd call me. Minutes after leaving l get a phone call. It's them saying I owe them approximately $200. When I questioned it, the lady said she would call me back. Someone then calls me back, someone different, and says to disregard what the prior person said, that it was an error. A month passes with no quote, and I'm realizing this just isn't a good fit. So, I find a new dentist who promptly got me in for the cleaning and set the implant appt within a month. The situation felt shady, just off to me, so I counted it as an early revelation and moved on. I thought, hey, Botts is behind me, so I didn't plan to post my negative experience. However, after this nasty exchange in the photos, I thought I'd post it and let you read it for yourself. You can also see she lied about a late cancellation. I canceled on June 24th for a July 1 appointment. And before you ask, no, it's not just the receptionist or whomever has the phone. The dentist's bedside manner is also off putting. I just thought it was his personality, but I see it's a culture. Reach your own conclusion about whether it's a fit for you.

The staff is so nice and considerate. They are very understanding when a situation arises and are…read moreneeding to be seen urgently. I have been going here for 5 years and wouldn't go anywhere else.

I wish I could give my experience at this dental office 10 stars! I have been to many dentist…read moreafter living in a lot of different cities and NEVER have I had a better office visit than I did with this group! From the time I walked in as a new patient I knew I was in a special place. Everyone was friendly, professional and the MOST thorough exam in my life. The time Dr Gruen spent with and and explained everything thing during the check up made me feel so comfortable. Lauren cleaned my teeth and it was awesome. I will actually be looking forward to going back in 6 months. I would recommend this entire group to anyone looking for an awesome dental group!

My son went to GT Dental for about 3 years and left in late 2023. He switched to a new Dentist in…read more2024, who found a gigantic cavity in his molar. He had to have a root canal, and a cap put on his tooth because Germantown Dental never caught his cavity when it was small. He almost lost his tooth, and we had to pay several hundred dollars to have it fixed. It is upsetting that Germantown Dental missed this diagnosis. I would never, ever trust their Dentists again.

My tooth filling fell out and I needed to have it refilled ASAP…read more Not only was this dentistry able to see me that morning, but they were more affordable than the dentistry that performed the procedure the first time. The staff is great and the place is wonderful.

This was my first visit to this business, and it was quiet. The receptionist was professional and…read morenice. The physician was very professional. He listened to the concerns that I had to address. I was pleased with observation that the psychologist discovered just being an active listener. My overall experience was eye-opening and knowledgeable.

Tried this Dentist once. And that will be once and never again. They seemed not to care about me…read moreat all. And saw me as an illustration for a woman who was considering becoming a Dental Technician. Did even bother to say hello.

I have been coming here for a few years after having received not so good dental care. Dr. Ammal…read moreand Kimberly have been wonderful. They are welcoming and the office is professional. The thing about bad dental work is that you often don't realize it's bad until much later and you have to pay a fortune to have it redone. I would highly recommend Smile Away based on the quality of care I've received.

If you live near Cordova, this should be your dentist of choice. Professional and well trained…read morepeople.

The entire office is like family! They are the sweetest, kindest staff ever. I've called in for…read moreemergency and was worked right in, everytime. Dr. Ijams called me over the weekend when I had my wisdom teeth pulled and once when the office was not open for my follow-up appointment due to their error and the hygienest came to MY office and removed my stitches! I've been hooked every since. The front office staff is just top notch when it comes to speaking to you regarding a balance and working with you for out of pockect services.

Everything about this practice is awesome (and who would expect to say that about a dental office)…read more Every staff member I've encountered in 25 years of being a patient has been friendly, professional and exceptionally good at what they do. I have had a number of procedures done over the years and have had first class care every time. If you are looking for a dentist, look no further because you will not find a better place to take care of you!

From the owner: Our business specializes in making you feel at-home and comfortable when visiting the dentist. Our…read morepriority is treating you, the patient, to the best of our ability because frankly, we've never seen a tooth walk in unattached. Our motto at Reed Family Dentistry is, "We treat people, not just teeth." Give us a call today!

You can't find a practice better than this one. Care quality is fantastic, the office is super…read morehelpful. You really feel taken care of.

Despite the kindness and excellent service from Dr. Darlington and his dental assistants, I'm…read moreextremely disappointed by the unprofessionalism and dishonesty of the office manager. At my May 2025 visit, I was told that my insurance would cover the appointment and that I didn't have a balance. Months later, I was unexpectedly informed that I actually owed money--due to a mistake the office manager made. Instead of owning up to the error, she shifted the blame onto me, even though it was her responsibility to verify the information before assuring me I owed nothing. What's most disheartening is that this was handled without the same care and integrity Dr. Darlington himself showed. I now have a balance on my account and a sadness in my heart. Everyone makes mistakes--but it's not okay to gaslight loyal customers or avoid accountability. As someone who values honesty, responsibility, and professionalism in business, I cannot recommend this office. I hope they grow from this and treat all patients with the respect and transparency they deserve.