I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

They really took the time to help me find the right shoe. As it happens they didn't have my size in…read morestock (no retail store did), but I appreciate the effort.

Prices are a little steep. Staff is super nice. Half the time I go there I don't find what I want…read more Big and spacious. Carry a few nice brands.

Disrespectful worker with glasses (she had blonde hair and was tall) just because I didn't wanna…read moregive her my information for points, she got mad and rolled her eyes right when she gave me my receipt. Someone wasn't in the Christmas spirit.

This is the largest Foot Locker in the world! The atmosphere is electric and the staff was friendly…read moreand helpful. we found exactly what we were looking for and it was on sale! The selection is similar to what you would find at footlocker, but there were additional colors and options for the whole family. What makes this location unique is the the half sized basketball court in the back where you can shoot hoops and play with your family, the treadmill you can run on to try out your new shoes, huge screens showing ads and sports events, and a digital scanner to measure your feet to make sure you get the right size. The overall size of the store and volume of products is like no other location in the world.

My son has been in a locked residential mental health facility for months, working hard to rebuild…read morehis life. After finally being approved to wear normal shoes again, Footlocker sent the wrong pair, and now refuses to fix it because he can't return them from the facility. It's heartbreaking that a major company has no policy to help underprivileged kids in treatment programs, while claiming to care about community. We're asking Footlocker to do the right thing, make this right for a young man who deserves fairness, not rejection. #DoBetter #MentalHealthMatters #Footlocker

I honestly was not super impressed with the customer service or the shoe selection here. When I…read morefirst entered the store I only saw one employee on the sales floor. As I was checking out another employee materialized from somewhere. The first employee walked right past me, quite closely, 3 different times. Yet I was never greeted or offered any assistance. I didn't need any assistance but still, providing customer service is part of the job. After walking up and down the aisles I decided a lot of their offerings truly aren't my style. I actually did find a cute pair of sandals that I caught on sale. Shoe Carnival is certainly not going to be my first choice for shoes but they're alright. Customer service is definitely a 1 star, the cashier was leaning on the back counter tapping his phone screen when I went up to pay.

Was not greeted. Had to locate an employee by the Women's shoe department and asked what the…read morelargest shoe size they carried. She replied rudely by saying "In what?" When I told her Women's shoes she said good luck finding a size 12 for my teen daughter and not in a nice way. I know it's the end of the day but I've worked in the service industry for years and would never treat a potential customer in this manner.

I had no idea Dicks could be so fun. They have everything here…read more They have all brands, colors, and types of water bottles. They have so many different types of shoes, helmets, baseball bats, basketballs, clothing, swim trunks, golf clubs, and SO much more. They literally have everything sporty at this location and they've made it so modern. They have batting cages and a mini golf area set up to test golf clubs. We had so much fun just looking at everything they had within the store. They have a whole section of reasonably priced workout equipment as well & an area you can test some of it out with weights and everything. Most of their clothes are overpriced & some of their other items as well. They do have deals though that make it worth it though.

I have tried multiple times to purchase this item and keep running into issues with both inventory…read moreaccuracy and customer service. On my first visit, I confirmed online and by phone that the item was in stock, but when I arrived it was not available. Today I tried again and was immediately told, without checking, that the store did not have it. The employee was dismissive and rude when I asked about the online listing showing stock. I then spoke with a manager who was also unhelpful and dismissive, implying I was not being truthful and saying they had never heard of this issue. I've attached a screenshot showing the online stock information. At minimum, customers should be treated respectfully and given accurate assistance.

Impressed with pricing, selection of items, and service. I like the simple pricing system, a…read moregeneral list hung from the ceiling. They happened to have 50% off entire store when we went. Teenage daughter found some clothing items in near perfect conditions for less than $4 each!! We're 45 minutes away, just happened to find this place, maybe worth the drive next time.

Clancy, Lisa & Rebecca are amazing! Such sweet souls & they care so much. BEST PRICES IN TOWN!!!!…read moreSales every single day & rotating items daily! The best thrift store around.

Cute boutique that has been here awhile. They tend to have a lot of "western" chic which isn't my…read morestyle but still has some cute pieces. Ladies in here are always nice.

From the owner: Visit our Store for your next outfit, we will help dress you!read more

Very disappointed in their selection of shoes and ESPECIALLY in their customer service…read more Only one other lady shopping in there and I was not greeted or even offered help. There were two employees working at the counter. I will not be returning and what a shame to be ignored like that. I even said, "thank you!" when leaving and no response. I must be a ghost..?

Selection is very small but I got a great deal on some shoes…read moretoday; buy one get second pair 50% off, so 4 pairs of shoes for $148! You really can't beat that! A pair of a Adidas shell toes, low top Converse, Guess sandals, and some off brand name sandals. The store display of the shoes is a bit off putting. I almost didn't go in because it looked like the same layout as a Payless shoes store. Perhaps if they changed the look of the store and got a better selection (more women's shoes) it would be more popular.