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Snatched by Mari

5.0 (2 reviews)
Closed • 11:00 am - 7:00 pm

By appointment only

Services - Snatched by Mari

Bikini wax

Waxing

Snatched by Mari Photos

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European Wax Center

European Wax Center

4.3(48 reviews)
0.0 mi
•$$

I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

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European Wax Center
European Wax Center
European Wax Center

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Snatched by Mari - waxing - Updated May 2026

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