1. Snappy Lube

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Burlington, NC

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Snappy Lube

5.0 (1 review)
Closed 8:00 am - 4:00 pm

Services - Snappy Lube

Oil changes

Routine automotive maintenance

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2 months ago

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BLACKS TIRE SERVICE

BLACKS TIRE SERVICE

4.6
(20 reviews)

The gentleman that helped me at Blacks Tire Service was amazing! The customer service and the…read moreability to remember me my name after my vehicle was serviced, showed that he cares about his customers! I will always return to this Blacks Tire Service when my vehicle needs to be serviced! The quality of work was top of the line! Thank you guys for doing an amazing job servicing my vehicle!

My apologies for posting late. My name is Loretta and on June 16, 2026, obce again I took my SUV to…read moreBlacks Tire & Auto Service due to the honest diagnostic from their mechanic Matthew, who also provided service to my SUV prior. I always get my car checked out before I got out of town which was last week with the family. Matthew had highly recommended that it would be best for safety purposes to get my front brakes and front tie rods (dripping grease which he showed me and took a picture of if) done before going out of town. I requested Matthew and once again, he did not disappoint me and the total.for both services were under six hundred dollars and he also informed me he topped off my wimdow washing fluid as well!! I felt realllyyy good knowing that my family and I, especially our grandsons were riding in safe vehicle out-of-town!! It really put my husband and my mind at ease!! Again, thanks BTS for always delivering quality work on my vehicles and thanks so much Matthew for ypur honesty and superb work on my SUV!! I'll be calling very soon, it's time for my oil change lol!!

Precision Tune Auto Care

Precision Tune Auto Care

2.4
(39 reviews)

They've always been decent to me. I never felt like they were trying to sell me anything. They just…read moredo the service I request. And I've always been happy with the service.

On 5/23/2026, I took my vehicle to Precision Tune Auto Care at 2304 S. Church Street in Burlington,…read moreNC, because my check engine light came on. They performed an EVAP/smoke test, which indicated that the EVAP purge valve and vapor canister needed attention. On 5/26/2026, Precision Tune replaced the vapor canister and the purge valve hose. I was told to drive the vehicle for approximately 100 miles after the repairs. Since my oil change and inspection were also due, I had those services completed as well. My total bill came to $1,280.86. Less than a month later, on 6/27/2026, my check engine light came back on. I called Precision Tune and was told to bring the vehicle back. After inspecting it again, they told me that the purge valve now needed to be replaced because it had a small leak that supposedly did not appear during the original smoke test. I later spoke with the manager and explained that I had contacted the dealership, where I was told they offer complete EVAP repair kits. I asked why I was never given that option during my original repair. The manager explained that the hose was leaking due to a hole, not because of the valve, and that EVAP repairs sometimes have to be completed in stages. My issue isn't that additional problems can be discovered. It's that I was never presented with all of my repair options so I could make an informed decision. Had someone explained that replacing the purge valve at the same time could potentially save me from another repair if it turned out to be faulty, I would have chosen to replace it then. Instead, I'm now facing another repair bill, including additional labor. I expressed these concerns and asked for a reasonable resolution. Other than an apology, no effort was made to address the situation or offer any goodwill assistance. As a customer, I expected better communication and better customer service. What disappointed me most was feeling like the decision was made for me instead of with me. Every customer deserves to understand their options and make informed decisions about their own vehicle and their own money. After I told the manager that I did not appreciate the lack of communication and I would not be doing business he sounded upset and told me to have a good Fourth of July like nothing I said even mattered. Based on my experience, I cannot recommend Precision Tune Auto Care. I encourage others to ask detailed questions, request all available repair options, and do their research before authorizing repairs. On July 9, 2026 I went to the Cox dealership and the eye found that the "vac hose on intake off also found tsb." Today, I went back to the dealership since service engine light came back on and it's showing the EVAP code once again and I was advised to go back to Precision Auto Tune. I have not heard anything from my original review after the conversation I had with the manager and need help resolving this issue.

Snappy Lube - oilchange - Updated July 2026

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