HORRIBLE HORRIBLE HORRIBLE!! Stay away from this place! Let me start by saying I visited this franchise about 3 weeks ago and toured the facility. The manager at the time was great, very informative and at the end of the visit I left with the intention of signing up and even possibly having my wife go there for personal training sessions. I told the manager that day I would discuss it over with my wife, and he said that was fine, and if I had any reservations about the membership I could sign up for a 7 day trial. Awesome!
So, I returned today to try the 7 day trial with plans to sign up for a monthly membership. I saw the day manager Greg Turk (not the same guy I met with a few weeks ago) as he was changing a garbage bag and said politely "Hey how's it going, I'm interested in signing up for the 7 day trial." Without any hesitation, he looked me up and down and replied rudely "I can't, I'm gonna have to turn you down." I replied "I'm sorry?" He responded "I can't sign you up." Thinking he was joking around, I asked him again. He then told me that I looked like the type of person that would sign up for 7 days and not be interested in a membership, and that the 7 day trial is reserved for people interested in becoming members. I told Greg "I'm sorry, I was told I could sign up for a 7 day trial membership, I was here a few weeks ago looking to become a member but I wasn't fully sure that day, and the manager that day told me to come back to do so. I even called here yesterday and spoke to the manager, was it you maybe? He told me to come in and he'd sign me up." I couldn't remember the name of the manager that gave me the tour that day, but I tried describing him. Ignorantly, he told me that 9 out of 10 people come in looking for the 7 day trial and never return. Now offended, I asked him "Oh, I look like that type of person? I represent the 9 out of 10? People really sign up to a gym for 7 days and quit?" He told me "I see them all the time. You came in here demanding a 7 day pass, you didn't tell me you were interested in a membership." He instantly assumed I was going to use 7 days and not return, never once asking me if I was interested in signing up to become a member or even acknowledging the fact that I just told him that I am returning as a follow up to my prior visit. I then again re-explained how I was there a few weeks ago, and that I'm pretty sure I was going to sign up but I wanted to try it out first. I then told him it is rude and unethical to treat potential customers the way he was treating me and also to categorize me as if I was "a certain type of person" based on looks alone. He then told me to leave and that he was going to call the police on me. Trying not to escalate he situation, I asked him what the purpose of a 7 day trial is. He could not provide an answer. I educated him and told him "The purpose of a 7 day trial is to TRY a facility and if you like it, you sign up and become a member. I'm not just going to sign up and give you my money without knowing how I'll like it." I asked him who owned the facility and if there was somebody higher up I could talk to, he told me "I'm the manager, I run this ship!" I told him "I came in here looking to give you business and you totally treat me like I'm a thug off the street." He then replied "thats because you came in here looking and acting like a thug off the street. Just leave, a-hole!" I don't know what type of business is being run here, but I am extremely offended that this occurred in my neighborhood.
I liked what Snap Fitness had to offer and the company's mission statement, especially being the only 24/7 facility nearby as I work all hours of the day in the ER. My wife and I were pretty excited to get back on track for a healthier, active lifestyle. Now, I regret ever stepping foot into that place. Too bad Yelp forces me to put 1 star here, I'd rather put a black hole.
If you like being treated with ignorance and bigotry, this is the place for you. If not, email this company and voice your concerns! read more