I have NEVER had bad service at this location in the 1 1/2 years I have needed help with my car!!…read moreCustomer Service is getting to know your customer (this builds a connection with them), and talking with the customer, helps these associates find out the problem....SO they can help solve it the best way possible! No matter where we go these days, businesses are short staffed and doing the best they can with what they have. Due to the COVID-19 restriction and everything all of us have went through since 2019, you would think a grown man would recognize that Auto Zone is NOT the only company that is suffering from staff shortage. Kelly, John, Lindsey, and Will are friendly, kind, and willing to help a perfect stranger at a drop of a hat!! They are honest and that is hard to come by these days, especially for a single mother like me. If you want honest and great customer service, I highly recommend this location!!

Horrible customer service. Every time you go in lots of talking between workers while people stand…read morein line. If I could give them zero stars I would. Luckily there are several other stores in the area. O'reily and Napa smoke the customer service at this store.

Terrible service and horrible warranty of tools. I purchased a breaker bar 10-15 years ago and it…read morebroke. I took the tool back in and they refused to replace the tool without a reciept. I will continue to buy Craftsman tools as they TRUELY warranty their tools... Power Torque tools are a waste of money and will leave you stranded.

So I needed some brake fluid. I prefer to go to an auto parts store than a big box, even though I…read moreknow they cost more, because the turn over on things like brake fluid is slow at big box stores. So two guys behind register. One is sitting on a chair the other is busy with a rental tool issue. I politely asked can the other seated guy check me out. He said he couldn't? The other guy switched and came over which was nice. But the. The fluid rang up $12.49 and the price on the end cap is $11.99. I showed it to him and he said he didn't change the paper tags yet so I had to pay the $12.49. It's $0.50 but it's not the point. Every store respects the price at point of sale if there is an issue. I won't be back. Dumb asses. Customer service is the key in commodity products there is an autozone a quart of a mile away.

AutoZone has been top notch on two separate occasions…read more While traveling over Thanksgiving weekend, we accidentally broke the arm of my rear windshield wiper. I was so distraught with anticipation of spending $150 or more to repair it. One day my husband came homeand took my car out. When he came back my wiper arm was fixed. Vince replaced the part for under $40. That relieved a ton of stress. A few weeks ago I purchased a replacement bulb and grease for my daytime running light. After watching a few videos, my husband and I were going to replace it. After an hour and several bolts removed, the new bulb was still not installed. So, Monday I was going to return the bulbs and opened. But, Michael took me out to my vehicle and replaced the bulb on the spot. While replacing the bulb he opened up the cover to the air filter and recommended that it might need replacing soon. So I went inside, bought the new filter, and he replaced it for me as well. AutoZone rocks!

Larry may be a younger associate, but he clearly learned to put a customers experience first . He…read morechecked my battery and alternator, confirmed if battery under warranty still or not, and then when i told him my intention to purchase a battery elsewhere due to price, he still remained helpful - clearly great asset for this location . Ill definitely keep this location in mind cause of him and this helpful experience which i have sadly seen almost as a lost art in other places.

I really appreciate that when I called and then came in to get headlight bulbs for my car the…read moremanager and other workers were super helpful and even put the bulbs in for me. Great place if you are looking for workers who are helpful and knowledgeable.

The manager Jason was more than helpful to come out in the rain and give me a hand with changing my…read moretaillight when he saw I didn't have the proper tools. Great experience. I will be back next time I need anything for my truck.

Positive Experience....My Daughters car broke down Out on the street. I jumped her battery and got…read moreit to AutoZone 8241 Highland Pointe in Westchester.The battery tested bad but I still wasn't convinced.I told the technician that I will pull the battery to test it inside.If the battery failed,I would buy a new one. We had to purchase a new one.Autozone installed a new battery and we sent my Daughter on her way.... Absolutely Positive Experience at AutoZone 8241 Highland Pointe Dr in Westchester.You have Great Technicians working there. Excellent Job !!!! AutoZone

I had a battery die on my car and needed it replaced. I went in, they helped me pick a new one and…read moreI asked them to install it. Although the installation took a bit longer than I would have expected, it all got completed and everything is running fine.

Great place. They acknowledged me When I went in the front door. They knew exactly what I wanted…read moreand got it right away.

Always helpful and usually always have what you need!! I've never had a bad experience. It's easy…read moreto get to and away professional in their service.

I was very please Brian in Store 4519 on Union Center Blvd. He was very friendly, gave me options,…read moreand when I still wasn't sure what was best, he volunteered to go outside and take a look for me. He checked my oil and put the oil in for me. Since I am hindered with extra long finger nails, his services meant the world to me. I also saw how patient he was with an elderly gentle he waited on prior to me. He deserves a raise for sure.

Amazing work, quality employees and worth every penny. Strongly recommended. No overspray on paint…read moreor blushing in any kind. Phenomenally paint matched.

I took my classic Z3 to them to restore the clear coat on my door. I was concerned it would be…read moreobvious the door paint was newer since the car is 25 yrs old. They did a great job matching the color so you can't tell. Highly recommend.