Great service. We test drove a few cars, salesman was more than helpful. Financing was a breeze.read more

Very bad experience from start to finish…read more My advisor, Allen was difficult to reach. Communication not great- had to repeat things several times to several different people. I asked them to replace a tire and not plug it- they plugged it anyway and told me it was ready. I had to call, verify it was plugged and not changed, then get in touch again with Allen (a difficult process). Now I have the car at home and after replacing the battery it is showing low again. This is either from not actually replacing it or not resetting it. I strongly recommend you make the drive to Cincy to get your MB serviced based on my experience. I will never return.

DONT EVER COME HERE. Brought my Audi here, they were very quick to give me a loaner car without…read moreasking for any of my information or insurance. 2 days later they came back and said it would be 2k for super charger disassemble to replace something in it. They take a week in a half to do it and really only felt like they started it the day they said I could pick it up because once they "finished" it and told me to come get it there was another problem that they would have to keep for the weekend. They ended up fixing that for free. The light turns on again 4 days later on the same tank of gas I got it back in so I bring it back and the very nice kid working told me they brought it to the other shop that does teslas and other modifications. He was confused about why German Motors themselves didn't do it. So he clears it and says it will be free if it turns back on. About 3 days later it turns on again and I bring it back the next day. This time they finally take my insurance for a loaner car. And then they send me another estimate of 2k worth of different stuff not related to the first problem. They brought it somewhere where it shouldn't have been worked on and are now making me pay for there mistakes.

Needed a battery installed. Well done! I will be back for brakes and rotors later this week.read more

Yes I have been taking my car to Ricky for several years now. My first experience showed me that…read morehe would be my go to mechanic for life. He had done some work for me and ended up refunding money to me because it turned out I didn't need all that he initially thought I needed done. So honesty, great work, reasonable prices and a wonderful personality.

Ricky always takes good care of our car and puts his earnest time into making sure everything is…read moredone right. We have always been pleased with his prices and we call around for estimates. A great guy and a wonderful business! He does more than just wheels and alignments! Their alignments are the cheapest in town and they have been doing this work for a long time.

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

Garbage service. What a strange experience I was discussing getting my hood and bumper painted…read moresimply having a conversation all of a sudden he me saying he would not be interested in the He said I was being cheap because I had a replacement bumper And flat turned me away. I wasn't trying to be cheap. I was trying to make it a simple job. And have when he just turned me away for no reason.

Awesome body shop! I've had two vehicles repaired here and both came back amazing! Kinney is…read moreawesome to work with and has many years of experience! I highly recommend this body shop to anyone, especially if you have to pay out of pocket. Very fair and reasonable pricing and great body work in return!

Customer service is not ok with their company . They could care less about it. Price is very…read moreexpensive for the price of other options somewhere else.

I went in to purchase items for my daughters car. I went to the check out and Dakota the cashier…read morewas very helpful. He was getting me checked out and forgot to put my veterans discount on my bill. He then had to call over a supervisor to help him with the transaction. It took him about 10 minutes to complete it. I just want him and the management to know that I really appreciate him going above and beyond to help me and not get frustrated in the experience. I will be shopping here in the future. Thank you Autozone. We need to keep more Dakotas working in the work force.

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

Thayer and his team are the best in town when it comes to diagnosing your vehicle problems,…read morereplacing an engine- which was a complicated job that they performed on our Honda SUV, and performing oil changes and regular car maintenance. They are professional, honest, trustworthy, and committed to what they do. Cole kept my husband and me informed of every detail of the engine replacement despite its complexity, and they delivered the service on the promised date. That is excellence right there!!! We have not had any rattling noise or other issues since then. We are so blessed to have known Thayer's shop, where we are assured that our vehicles are in good hands. We highly recommend Auto Alternative Service in Nicholasville for your vehicle needs. You will be treated with kindness and respect.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.