My rental property out in Moreno Valley needed a simple iron gate repair, I called around to different companies that they wanted to charge a ton of money for a simple repair so I thought to just search for a metal worker who knows how to weld. Sylvester picked up the phone and gave me a quote very quickly and said he would have someone out the next day!
This quote was also beyond reasonable compared to all the other companies. Since I didn't live out there, I could not meet him in person and give him cash so he offered alternative payment options to help me out. I was so happy to be able to save some money and get my repairs done so quickly.
This is when it all went downhill, the day of the supposed repair, they didn't show up but Sylvester picked up the phone and explained his guys were busy installing a gate elsewhere and having problems and I told him no problem, they can go the next day. Then 4 days later, after calling and leaving voicemails and texting once a day, I get no reply from anyone. They have not repaired the gate and I have to scramble to find someone else.
I know my job was probably the smallest job he had but as a company please have the common decency to return a simple text and let me know you are too busy to take the job and not waste my time. read more