On a Saturday night (11/18/23) at around 7:20pm, somehow my boyfriend and I sat there for 45 minutes trying to get 2 smoothies.
The cashier seemed new and didn't understand our orders even after repeating each one at least 3 times. When my boyfriend saw the receipt, one of the drinks was still wrong. He tried to be helpful and stopped the cashier from making the wrong smoothie, but it took at least 5-10 minutes just to get anyone's attention. I couldn't even comprehend why the cashier was the one making the order, rather than his coworker who seemed busy with everything BUT making orders or even taking orders.
After another 10-15 minutes, we finally got the order right with a refund and re-process, but it took even longer just waiting for the drinks. Even from the drive thru window, just the amount of time we were waiting gave me a feeling that the cashier did not know how to make the drinks -- meanwhile, his coworker was in the back preparing bananas. There were already 2 or more large bins of bananas by the window. I couldn't fathom how that was more important. The car behind us lost their patience and asked us to move so he could leave. That gentleman didn't even want his order anymore.
Since we had to move anyway, my boyfriend circled around to the front of the store and went inside to see what was going on. It was not busy. There was only one other customer. The counter was a mess by the blender area. There were 3 blenders, but 2 drinks somehow took 15-20 minutes to make...?
Of course, when we finally got our drinks -- not only were we unable to figure out whose was whose, the flavors were completely wrong. Even after drinking both drinks, neither me nor my boyfriend could figure out what they were. The consistency of the smoothie was strange. Instead of it going down *smoothly* as you'd expect, I felt like there was something scratchy, as if too much powder was used. The drinks were so awful that we didn't even want to keep them, so we had to turn back AGAIN... just to bring them back and ask for a refund after this terrible experience.
Instead of coming back here, I'd rather just drive another 4 miles down to a different Smoothie King for better service in the future. I've never been so disappointed by Smoothie King before. read more