I have a severe food allergy and as of right now, the app does not support allergen notifications so ordering via the Smoothie King app isn't an option. =[
At other locations, I call ahead and place an order, explain the allergies, and they prep it in the allergen blender and have it ready for me. I've never had a problem doing this before and order this way from locations in Merrillville, Schererville, St. John, Mokena, and Orland Park.
I tried to call ahead here and the girl who answered the phone wouldn't accept the order, stating that I had to place through the app. When I explained that the app doesn't support allergy notifications, she stated that my only option was to come in and place the order in person. She stated I couldn't even place the order online and call to notify about allergies on the online order, because they didn't accept any phone orders or modifications. Even when I stated the severity of the allergy and that every other location did this without a problem, her reply was that they didn't do that at their Crown Point location.
It's not that much of an issue, but I'm trying to minimize the amount of time I'm around a lot of people. It's safer to place an order and just come in to pick it up to maximize distancing.
I did come in to place my order after they refused to accept it or modifications over the phone and they had five employees just hanging out and the place was empty. Four were standing behind the counter talking and the fifth was hanging out by a boy's car in the parking lot.
It made their refusal to accommodate even more frustrating because they didn't even have customers and they were over staffed (they kept joking about how they only have four employees but for some reason had five that day). Kind of seemed like laziness, to be honest.
Smoothie was all right. Your standard smoothie king smoothie. But I'm pretty disappointed in the staff here. If you have allergies or sensitivities, I recommend just going to the Merrillville location instead. read more
