Update: I appreciate Yelp notifying me about complaints concerning my review and confirming it has…read morenot removed it. The complaints concern me because I want to share what happened. I am clarifying my account and limiting the photos and video I share here. I am not posting the full recording.
I went to this Chamberlin's to buy groceries and left feeling humiliated, dismissed, and discriminated against because of my race.
At checkout, I asked about rewards points that were lower than I expected. The customer behind me kept huffing and puffing, moving around, and tapping her feet. The repeated combination made me uncomfortable while I was trying to get an explanation. I asked whether she was okay and whether there was a problem. She told me to mind my business, and we exchanged words.
The employee apologized to her several times and told me I could not talk to "her customer," even though I was also her customer. I am Black, and the other customer and employee were white. I felt that the other customer's concerns mattered while mine were dismissed.
That treatment gave me a segregation era feeling, as though I was expected to accept a white woman being rude to me, stay quiet, and know my place. I was not raised to make myself smaller or kiss up to white people to keep the peace. I expected the same basic respect as any other customer.
I asked for the employee's name so I could speak with management and raised my phone to document her name tag. She reached across the counter and pushed my phone and my hand downward while I was holding the phone. Her hand touched mine. I immediately swatted her hand away and said, "Don't touch my phone." I was trying to get her hand away from me and my phone. She then said she would call the nonemergency police number.
Another employee stepped in, honored my $10 reward, apologized, and helped calm things down. I appreciated her help. That was the only apology I received.
After leaving the store, I called police to report what happened. The responding officer went inside and spoke with the store first, although he knew I was in the parking lot. When I tried to explain, he repeatedly interrupted me. He looked at my video only briefly before going back inside. His tone felt intimidating and dismissive.
The officer later told me the store's video showed her touching my phone but not my hand. I questioned that distinction because I was holding the phone, and pushing it down also pushed my hand down. My account was that her hand touched mine. When I continued questioning his explanation, he said he was not going to keep repeating himself. I found his tone rude and felt dismissed. I was also told the employee was choosing not to press charges against me.
He created an event record, which was different from the police report I was asking to file. He did not allow me to file that report or give my full account. I'm also disputing how he described the encounter in the event record. He characterized my swatting her hand away as battery following what he described as her touching my phone. That left out my account that her hand touched mine and pushed it downward with the phone before I reacted. I felt his description minimized her initial contact and focused on my response. I later spoke with someone above him about the incident and was able to file my statement and report. 
The officer was white, and I also felt racially discriminated against in how he handled the situation. His interruptions, brief viewing of my video, and treatment of my account left me feeling the store's version carried more weight than mine. I had called for help, but I felt treated as the aggressor.
Chamberlin's then had me trespassed. The regional manager who came to the store did not speak with me directly or ask for my account.
Before leaving the property, I went back to ask the officer for a case number and follow up information for my records. He had not given me a card or those details. I felt scared and nervous about approaching him again because of how he had treated me.
Apart from the employee who apologized and helped, I felt dismissed throughout. I was upset by the treatment at checkout, the physical contact, and what happened when I tried to report it. Being trespassed made it worse. I felt bullied and unheard.
As a Black woman, the difference in how my concerns were treated compared with those of the white customer and employee made the experience feel racially unequal to me. I cannot know anyone's private motives. I am explaining what happened and why I experienced the treatment as discriminatory.
I had previously had positive experiences here. I appreciated the employee who helped, but her kindness did not resolve my concerns about the rest of the encounter or management's response. I went in asking about my rewards and left feeling unwelcomed and deeply let down. I will not return.