Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I could not ask for better service from this company. When I reached out to request a service they…read moreimmediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!

These fellows know what they are doing and have all the necessary equipment to the job right. They…read moreare equipped with a camera system which takes all the guess work away. I had my main drain backed up and using the camera system they were able to find out the reason (tree roots). Later using the water jet system they were able to get rid of all the blockage. They took time to walk me through the process and kept me involved through it. Nate and his team is great to work with.

Called drain busters. Clogged house drain. Got their service who passed on my call to a tech…read morewho called me within 15 min. We set up a time for the following day. He came at the promised time with another person to help They fixed the issue within 10 min of arriving. Couldn't have been nicer or more efficient. Hope I never have another clog. Would call them in a heartbeat if I did and will recommend them to friends They were great!!!

Novey (technician) is The BEST! Will / would not leave - UNTIL drain 'problems' was solved…read more WILL Definitely be using this co. AGAIN! THANKS!

Great company so honest. I had two plumbers in before them for a clogged drain First plumber…read moresaid he snaked the line and I needed a new toilet (the toilet is 6 years old - super flush). Next A. J. Perri comes out because drain is clogged. That person said probably a bird or animal clogged the vent on the roof. He left - never even tried to clear the drain. He said maybe a new toilet. He left. Called Advanced, John Lyman came out. Looked over the drains (sink and shower) no others were backed up. He cleared the clog and we were good. He told me it is guaranteed for 30 days and don't hesitate to call us if it clogs again. Amen to an honest company. Summary - don't use A. J. Perri - use Advanced - a family-owned business that cares about its reputation and work - It does not try to sell you anything you don't need.

Contacted them about a pin hole leak on my hot water line. They responded quickly and scheduled…read moreservice at a time that worked for me. Great communication throughout the process. Fair prices.

Had a very good experience with Austin. He was polite,…read moreknowledgeable, and did the job he was here for. Everything however is expensive nowadays. He listed a few prices on things I will be needing in the future so all in all I give them a very high rating.

Can always count on Shawn to show up and do a great job…read more Not having properly working heat when we're getting below 0°. He came right away I'd give him 6 stars or mor e if I could.

Arrived fast, basement over flooded with sewage, they helped so much, assisted with town issues…read more They gave money saving recommendations. Great service.

Mr. M cleared out the toilet clog in about 15 mins. Terrific! The Jacuzzi should never have been…read moreused to wash his dirty tools and gloves. The outside hoses and water were available. Rinsing his dirty tools which he carries from job to job in my soaking tub, he had water all over the floor. He mentioned: we advise a deep cleaning after the service. Who are "we"? He came alone. Mr. M didn't have any cleaning supplies or tools for the recommended deep cleaning, nor did he mention it. At the end, toilet cleared, I thoroughly cleaned and returned the bathroom to its original appearance. After my original review (10/23/25), he texted that I hurt his new business and never contact him again. No problem. Everything here is true. Instead of having a tantrum, he should know the following agencies could be called: Board of Health, BBB, Consumer Affairs, Google, etc. I don't want to hurt him. I just wanted him and a public consumer platform to know my experience. He read it and became defensive. Reviewing my review, I don't see where his business was affected and no reviews about his company displayed at all. He appeared hyper to make the money,but unprepared to protect the work space. He didn't have disposable gloves, but wanted to wash his working gloves in the sink. Yes, I refused his deep cleaning. He should learn how to take constructive criticism and profit from it. I could have attached a pic of the soiled tub which I text to him. I don't want to hurt him and no real harm done. Thanks for "listening" everyone.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA