Love Dr.ninomiya! And friendly & proficient Karen. Dr has been treating my child since 18months…read moreold. His current Dr at that time dismissed further treatment. I suggested asthma and said kids this age don't developed that til later. Thankfully a friend referred me to DrNinomiya and I got an appointment that day. Did oxygen test and told us go er now. His oxygen level was low and he did have asthma. Er they treated him with steroids and nebulizer and was there almost all night . From that day on Dr was able to help with every concerns and refer us the the specialists when needed. He became his pediatrician .The best pediatrician, and best choice made. Always thankful when doctors know what they're doing and listen to all concerns and suggests actions moving forward!!!

Been with this doctor for about 10 years... I had my 2 daughters and my youngest son see him. This…read morereview is looong over due. Thankfully like some of the other reviews I had no issues with any other workers/receptionist. This is strictly for Doctor Ninomiya. Never in my entire life I have felt belittled, unheard & talked down to by a professional like himself. My son just turned 10 months and basically started getting sick more often when he turned 6 months. At yesterday's visit, it was like he practiced what he was going to say and how forcefully he was going to say it to me. He basically yelled at me, saying that it was our fault as parents that my son was getting sick. See, I would have believed him had I not visited "urgent care" before this visit because I really did not want to call doctor Ninomiya & hear that we caused our son to get sick again when we followed everything he told us to do. The Urgent Care doctor previously came from being a pediatrician and told me... "Not once did I blame the parents of why kids get sick." He said before 2, they will get sick a lot. "As doctors, we just need to help them get better and figure out what's wrong. I would never tell you to alter the way you live or your daily lives, because we just can't. There's no blaming game here. We all try to do our best!" & that stuck with me that there are other doctors that care & have the same values as my family. It's unfortunate that I had to leave this review here, but I do want everyone especially new, that this doctor is not for everyone. Yes, pediatricians are hard to find on the west side, but trust me... Go make a drive if you can't tolerate professionals like him. With that being said, yes I found another doctor in Kapolei whom shows compassion & care for my kids. Find a doctor that works for you and your family!

I rarely leave reviews like this, which makes this even more disappointing to write…read more Dr. Arakawa has been our children's doctor for the last 9 years, and he is truly exceptional. Both of my daughters love him. He is intelligent, compassionate, patient, thorough, and has the kind of bedside manner that makes families feel safe and cared for. We have trusted him for nearly a decade and have recommended countless people to this practice because of the incredible care HE provides. Which is exactly why the behavior from his office staff today was so shocking and infuriating. I received a phone call threatening collections over a bill that I had ALREADY communicated multiple times would be paid at our next appointment in just a few weeks. Not ignored. Not refused. Communicated. Yet instead of being treated like a loyal, long-term patient and human being, I was treated like a problem. What made it even worse was the complete lack of compassion, accountability, and professionalism from the office manager. The office blamed the billing company. The billing company stated the office makes the decision. Back and forth, finger pointing, excuses, while speaking to patients with absolutely zero empathy. Healthcare offices need to remember that patients are not account numbers. We are families. We are people who have supported your practice for YEARS. People who trusted you enough to recommend friends, family, and loved ones into your care. To be spoken to in a cold, dismissive, and threatening manner over a balance that was already being handled felt incredibly disrespectful and honestly dehumanizing. Dr. Arakawa deserves a staff that reflects the kindness, professionalism, and humanity that he shows his patients every single day, because right now the front office experience is damaging the reputation of an otherwise amazing doctor.

100% Discriminated at Wee Pediatric!!…read more I was looking for a new PCP for my granddaughters. I called Wee Pediatric, they were accepting new patients, schedule them for their appointments but I needed to change their PCP on the medical card. They were foster kids but now I have legal guardianship on my granddaughters. The only one can change their PCP is the social worker. When the social worker called to change thePCP, and Wee Pediatric realize my grandkids were foster kids, they were denied to be a patient there. The office manager exact words were, "WE DON'T TAKE FOSTER KIDS" I blew up, I ask the manager, I want it in writing why your office not accepting my grandkids. I kept on asking her to put it in writing she was ignoring my request, finally she said ok, we will considered taking your grandkids. I was trying my best not to be a "Karen" Long story short, I decided not to have my granddaughters go there. I don't want them to be where they not wanted. SHAME ON WEE PEDIATRIC OFFICE AND STAFF!

Dr Cha was my own pediatrician until he no longer couldn't be. I stayed there till I was 21 and…read morethey all told me that I was getting too old and needed to find an "adult" doctor. Lol! Which was true... I just had a hard time leaving him because he was the most amazing doctor ever! If he could still be my doctor I would let him... anyways, I now have a newborn son, & I take him to Dr Cha as well. He is super thorough and lets you know exactly what is happening. He is super patient and answers all "first time mommy" questions. The wait is super short- I would say less than 15 min wait & I notice that if a baby is fussy he will make sure to have you in and out. The staff is also AMAZING! I've known them basically my entire life and they're like aunties to me. Anyways... I recommend his services to every mommy out there just & if I could I would even give his 6 stars!

my great grand baby had a fever of 100 at 230am, mom called physician's exchange and was told that…read moredr cha doesnt take calls like this and just go to the ER. watched over baby carefully til morning and called the office and left message for dr. At 230pm no call back so mom and dad decided to take baby to ER. i called the dr office and was told that dr knew about the call this morning and confirmed he saw the message at 1020am but he is now out to lunch and still has not called. He replaced dr fuchat chan, an awesome pediatrician, sad that my grand daugther has this experience as a first time mom.

Been with this doctor for about 10 years... I had my 2 daughters and my youngest son see him. This…read morereview is looong over due. Thankfully like some of the other reviews I had no issues with any other workers/receptionist. This is strictly for Doctor Ninomiya. I stayed with him wayyy longer than I should have and I should have followed my gut and found a new pediatrician years ago! Never in my entire life I have felt belittled, unheard & talked down to by a professional like himself. My son just turned 10 months and basically started getting sick more often when he turned 6 months. At yesterday's visit, it was like he practiced what he was going to say and how forcefully he was going to say it to me. He basically yelled at me, saying that it was our fault as parents that my son was getting sick. See, I would have believed him had I not visited "urgent care" before this visit because I really did not want to call doctor Ninomiya & hear that we caused our son to get sick again when we followed everything he told us to do. The Urgent Care doctor previously came from being a pediatrician and told me... "Not once did I blame the parents of why kids get sick." He said before 2, they will get sick a lot. "As doctors, we just need to help them get better and figure out what's wrong. I would never tell you to alter the way you live or your daily lives, because we just can't. There's no blaming game here. We all try to do our best!" & that stuck with me that there are other doctors that care & have the same values as my family. It's unfortunate that I had to leave this review here, but I do want everyone especially new, that this doctor is not for everyone. Yes, pediatricians are hard to find on the west side, but trust me... Go make a drive if you can't tolerate professionals like him. With that being said, yes I found another doctor in Kapolei whom shows compassion & care for my kids. Find a doctor that works for you and your family!

I just started taking my kids here. So far I have no complaints. Dr. Ninomiya is fast, no longer…read morewaits what so ever.

I was expecting my second child and were very unhappy with our pediatrician at the time. We were…read morereferred to CMA by my sister, whose kids had been going to Dr. Yano for years and she always spoke very well of the practice. At the time, the only doctor available was Dr. Morita, who we loved instantly. It's been 7 years and she has been so wonderful with our children, very patient, and she relates well to the little ones. Our oldest is autistic and struggles with going to the doctor but she's always so easy-going with him, is super flexible with his comfort levels, is always on top of where he is at with his autism services, and offers advice and referrals whenever needed. Our little one (4) loves going to see "Dr. Dorita" and when we drive by the building, he shouts "my doctor's office". Dr. Morita's assistant, Daniel, has also been amazing, he's always so good with the kids and very patient and calm when my son freaks out about shots. He's usually there as soon as we walk in and will just wave us into the room. We have never had to wait more than a minute or two, which is a relief when you have three kids who won't sit still. I haven't really had to deal with the front desk staff, usually we just talk to Daniel or Dr. Morita, so I can't speak much to that area of the practice. We also really like that there is always a doctor available if Dr. Morita is out. The other two doctor's we've seen there have been really nice and equally as patient with our kiddos. We're moving out of state and are going to miss Dr. Morita and Daniel very much! We highly recommend you take your kiddos here, they've been so wonderful to our family!

I have been a client with CMA for 16 years and love Dr.Russel Ogawa & Nurse Lani, however their…read morereceptionist "Dahna" is very rude and makes you feel like you are bothering her. I emailed my concern about her attitude and got nothing but her short comment. "Unfortunately, Lani is off on Thursday's" Everyone is usually patient when you call, but this young staffer "dahna" needs to learn how to treat clients.

My family loves Dr. Tamamoto and his staff. Dr. has been by our side from day 1. My son was born…read morein 2024, and there were some difficulties so he was transferred from Queen's to Kapiolani NICU. Dr. was in contact with us daily with updates, and to help us through the process. He's very patient, caring and understanding. Even though I met him the day I gave birth, I felt like I could trust him. My son is now 1 1/2 years old, and enjoys playing in the waiting room at the Aiea office. He just doesn't like the shots... But hey, who does? If he does need 2 shots, it's soo fast! It seems like the nurse only gives him 1 shot, and I should know because I do not like when gets shots! The nurses are always friendly, and welcome us when we arrive. Recently, I dislocated my son's elbow (nurses elbow, waah!) and Dr. met me on a early Sunday morning. He saved me from an ER visit, and corrected my sons arm quickly and painlessly. #Happymother Thank you, Dr. Tamamoto and Staff! Love you all. Love, Asher, Brandon, and Tatiana Oshiro

Dr. Tamamoto is truly exceptional. My son has extensive medical needs, special needs, and is…read morefollowed by multiple specialty doctors, and Dr. Tamamoto consistently takes the time to address all of his needs. He is never rushing, never dismissing concerns. What stands out most is how he interacts directly with my son. My son has a speech impairment, and Dr. Tamamoto patiently listens, gives him the time he needs to communicate, and makes sure he feels heard. He goes out of his way to make my son feel comfortable, which is not something we experience often in medical settings. He jokes with him, builds rapport, and treats him with genuine respect. As a parent, it is incredibly reassuring to have a pediatrician who not only understands complex medical care but also truly sees my child as a person. We are beyond grateful for Dr. Tamamoto and the care he provides. I cannot recommend him highly enough.

Been seeing Dr. Santhany since 2005 at the Kapolei Clinic (now known as "West Oahu,") with my…read moreoldest son and she has been apart of our growing family ever since. She is the main reason why I stay with the clinic. I do agree with the previous review, there has been times when the wait has been an hour, however these were only times when I got "squeezed" into her schedule. She always answered all my questions and has worked through the ridiculous paperwork my job requires when I need to take off. I've recently had some billing issues with the clinic, but even with that, I can't justify looking for another pediatrician for my 2 daughters. If Dr. Santhany was ever to leave for another location, I will have to follow her lol. Thank you, Dr. Santhany!

From a concerned mother, I had a horrible experience. I scheduled to see Dr. Salazar which someone…read moreended up scheduling me with Dr. Santhany I regret even going there I should of went to the hospital they've would of seen me sooner than she did she made us wait in the patient room for an hour for her to come in to see what was wrong with my son; then another hour to see him I've seen everyone come and go out that office and we were the only ones who were still there for more than 2 hours just for her to tell me nothing was wrong with my son and he hasn't eaten for a whole day and had a 104 fever. She told me to pretty much give him motrin to keep the fever down and hope he gets better. I never want to see her again she was no help and did not seem concerned at all. She attended to us poorly. Considering changing providers it's all about finding someone who actually wants to do their job and really concerned about how the mother feels and engage. Not once did she do one of those things.

Very rude Doctor. He was very insistent and very arrogant. He did not take time with me or my…read morechild. He was short and abrupt. Was very dissatisfied with my experience. I will go else where next time

Dr. Torres is an amazing doctor! My boys grew up under his care and it's a due diligence on my part…read moreto share how charismatic and caring he is for the well being of not just mine, but all his kiddos he has under his practice. He's warm and gracious, and his intentions are always first and foremost the care and safety of the child. We can literally talk story and he's always open to sharing tidbits of concern to you as well as relating it to your child in a way that relates to them, and not just another lecture on how helicopter mommy wants them to change some lifestyle choices (me! lol). Highly recommend, though I am not sure if he's taking in new patients. Staff is friendly and welcoming as well! (and if they may look busy its probably because they are-and what a prime opportunity to practice some grace. ;)