An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.

Very honest! I would have believed them if they called and said I needed new brakes and rotors,…read morebut it turns out mine just had some buildup and something else minor causing them to squeak. I appreciate the honesty and not being taken advantage of as I'm a female that knows next to nothing about cars. I highly recommend them!!!

Hello, this is Miss Goldie and I just have to say that I love these guys! They are the most honest…read moreand efficient mechanics you'll ever find in Kentucky! I never write reviews, but I am so happy to with these guys. They have always treated me fair, even though I come in as a lady and I am never disappointed in the service or the price.

The website sux so bad I couldn't even price tires online. I will go where I can at least get…read moreonline quotes before I dial the phone.

Quick and affordable! They were able to do my tire sensors in 3 hours and that's with them being…read morevery busy. We will be returning customers!

Fast and courteous service! Tim was quick and friendly. Definitely recommend for all your…read moretowing/roadside service needs!

We were traveling on I-75 in Kentucky, late Saturday night, when our car hit a large rubber (recap)…read moreon the roadway. Our car was disabled and we were stranded on the side of a very dark extremely busy highway, no mile markers were within view. I called David's Wrecker Service, Eric responded promptly, transported our vehicle 45 miles to the nearest dealership, along with using his google skills to help find us a hotel in the area of the dealership. He even dropped us off at the hotel. Thanks to Eric and David's Wrecker Service a very frightening night ended with us safe, warm, and reassured. Thank you!

My son and his girlfriend had a warning light come up on their Ford Fusion on a trip from South…read moreCarolina to Southern Indiana. Sam's Pit Stop agreed to take a look at it and at least give them some good information regarding the meaning of the light. They were nice, informative and very friendly. I know my son was very grateful for their assistance.

Great value on repairs and parts. I have taken several different cars or trucks there since 2018,…read moreand Sam's has always done a great job for affordable prices. They are very friendly in the shop and do great work. I have NEVER had to go back to them to tweak or fix a job I already paid for. The one con here is they are kind of hard to get into, so if you need auto repair right away you may have to go somewhere else, but if you can hold off until they get you in, you will be very happy!

Sparks Garage did some amazing work on my Jeep Compass. Service was amazing and very friendly. They…read morewere quick and very helpful. Totally recommend to anyone needing their car worked on.

Wow, I've never been so disappointed in my life. College student at EKU had a noice every time I…read morehit a bum, took it to Sparks and they told me it was right front axel, "fixed" it rode around later that week and the noise came back took it back in there again; then they told me was the Shock,had them "Fix" that problem. Same thing happened later that week noise came back, all and all they charged me $750 total to not fix the problem! Later took my car to Goodyear, said it was the sway bar a $90 fix! They completely fixed it, weeks later no noise.

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.