BEWARE........I have been going to Smittys for a long time now to get my gas and use their carwash. I was going out of town on Saturday, the 19th so I filled up and went to wash my car. The expiration date on my carwash was the same day, the 19th. Well, there was a cone in the wash lane so I went inside and was told the carwash was "broken". I told them my wash would expire and they assured me there was no problem and when I come back they will honor the carwash.
I came back from out of town to fill up and get a carwash. First off, the outside machine wouldn't accept my Kick Back Rewards card so I had to go inside. The woman swiped my Kick Back card no problem and asked me how much gas I was getting. I paid $50.00 by card. I then presented my carwash slip from the the 19th and they weren't believing the car wash was "broken", basically calling me a liar until one of the women said that the guys who work on the weekend are too lazy to reset the carwash so they place a cone in the lane and tell people the carwash is broken. They give me a new car wash slip for the 19th and then I said I also wanted a car wash for this visit today. Welllll....it was too late to change that transaction and they couldn't give me a carwash for this gas purchase. She had swiped my Kick Back card and had given me a new carwash number to honor the one that I could have had if the staff hadn't been too lazy to reset the carwash. And yet, she couldn't give me a number for a carwash that I had just paid $50.00 worth of gas. Now who's the lazy one???? Needless to say, this will no longer be my gas station to purchase gas or items in the store or get a carwash. Do not expect decent customer service at this gas station. read more