Sol have been going to them for two years. They recently opened a location in Ankeny. Which was super awesome since we live in Ankeny. Wasn't such a great experience!
They have absolutely horrible customs service. The one in Des Moines would give a call the day before your appointment every time. Never missed a confirmation call at all. Then switching to the one at Ankeny they never would call the day before. So I would try and check my calendar and call to make sure we were still good to go.
Then one day I didn't catch my calendar the day before and call and I missed the appointment. So I called and apologize and let them know that I was sorry I missed the appointment and they said we called you the day before and confirmed and I advised them I had no reminder call.
I informed them that I take half credit for missing the appointment but I'm used to getting the reminder call cause they do it at the other location regularly. So I feel like they should be half responsible. She said that it is a curtesy that they call anyway and that if I miss the appointment that's on me. So she said if I wanted to rebook I had to repay the full booking fee! So I asked for the owner I. So the owner called me and was rude and said that they would credit the booking fee but one of my three cats would no longer be able to come and get groomed because she was an issue. This after bring up that the Ankeny location was having tons of issues. I guess they are short staffed and can't handle the business they are getting so I said I would be taking my cats somewhere else and the own was ok that fine and hung up the phone.
Would not recommend them to anyone!! read more
