I needed quick turn around for a baby shower and hostess gift. I received immediate and friendly and helpful service. WOW! Beautiful selection! Wrapped and out the door in minutes. Thank you, Smitten! read more

If you're in search of Jellycat plushies, this is the spot! There's a wider variety as the holidays are coming up! read more

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Very cute shop. Shop keep said hello when we walked in. Being acknowledged goes a long way in my book. But it was the Corgi in the window that drew me in. It was a stuffed toy Corgi her name is Betty and she went home with me. I'm a sucker for anything Corgi. read more

Beautiful shop in West Loop. It's clean, tidy, and bright which makes it fun to shop. They have a variety of stuff here: Hair clips, jewelry, pillows, fragrance, and so on. I was very surprised to see a section with baby items since it didn't strike me as that type of store. It's ample enough--I'd say almost a quarter of the store--with clothes, toys, books, accessories, and so on for baby. I took note of the beautiful coats they have because I'd like to come back in a year or so to get one for my daughter. Might have splurged on it now but she drools and spits up on everything, so hopefully by the time she's one and a half that will subside. They also had some headbands and I considered buying one but they didn't have any I liked for little ones (and to be honest, she's too little for one now anyway). But they had some adorable clothes, including some beautiful dresses, so I would love to stop here again. What they seem to do where they excel is in printed invitations/ announcements. I wish I had been able to get to Smitten before I had my baby (I tried a few times) because I would have ordered birth announcements from them. As it was, I couldn't seem to find any I liked (and thought it was superfluous since everyone texted me to find out about her) but seeing the beautiful papers and samples made me regret that. If I have a second, I might do it. Smitten is absolutely worth a stop. Parking is pretty tricky here--as I mentioned, I tried stopping here on a couple different trips to the West Loop before I was successful with parking. I would highly recommend it to others. read more

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Erin and Samantha were kind and helpful even though we did not do business together. As opposed to a transactional approach, they came across as very consultative which is great these days. I wish them continued success and only gave them one star because I cannot speak of their finished product but if their customer service is any indication of their work, they are amazing. read more

Such a cute store and perfect for buying gifts! They've got a fun selection of cards, books, winter hats, scarves, gloves, candles, jewelry, a large section for children's gifts, and so much more! My favorite is their plushies--they've got cute plush succulents, and peaches, pumpkins, lemons, etc. These plushies have cute little eyes, smiles, and feets--adults also can't resist them! If you're doing some holiday or birthday shopping, this is the place to go to shop and support local businesses. High quality goods that you can see the moment you walk through the doors. I spend quite a bit of time browsing, as there's so much to look at that I know my friends and family will love. Every corner of the store is clearly curated with love and care and attention to what customers would like. I've been here a couple times to buy presents and will definitely return. Each time I've received positive customer service and have been greeted with a friendly hello! Another plus--when you check out, they are more than happy to wrap your purchase for you. Highly recommend paying this store a visit. read more

I normally don't review shops but this boutique is so cute and the people who work here are so awesome - I just had to! Last December, I was shopping around for the Snoop Dogg cookbook (From Crook to Cook) as a white elephant gift, and it was sold out everywhere (even online). In my search, I discovered this shop might have some in stock so I headed over to the west loop to check it out. They not only have books, but all kinds of curated goodies and gifts. If I lived nearby, I'd pop in all the time just because I had so much fun browsing! And the woman working was so friendly and helpful - not only did they have the cookbook, but they also wrapped it up very nicely for my gift exchange. Definitely check out this adorable shop if you need some gifts for the holidays - they take online orders and will ship to you so you can stay safe while also supporting local! read more

LOVE! Great selection of unique and sometimes quirky gifts, even an amazing kids section with the best books and selection of the softest stuffed animals ever! Quality stuff. read more

What a fun little gift boutique! I came here looking for a bridal shower gift and left with a book that you fill out called "The Story of Us" and a ring cleaner. They gift wrapped it all and even provided a gift receipt, which I appreciated. It was a little expensive--$44 for the two, but I'm willing to shell out a little more cash to support a local business. They have a lot of cards, scarves, stuffed animals for kids, and fun little gifts, and they also print custom coasters and wedding invitations. What a nice do-it-all gift shop. read more

Erin at Smitten boutique not only created the most beautiful Wedding Invite suite, she also worked with us on my daughter's engagement (before COVID) party, the rehearsal dinner, programs, dinner menus, and place setting signage. She was creative, patient, professional, and accessible to me and to the groom's parents. I can't say enough about the customer service provided and the quality product produced! Thank you Erin and Smitten! read more

My husband and I recently moved to the west loop in December and we were so excited to explore our neighborhood and all the amazing small businesses around our neighborhood. When we came across this boutique we loved it and tried to come as often as we could (which was often) and buy as much as we could ( our family and friends bday presents). We love the idea of giving back to our own neighborhood and helping small businesses. But let me tell you I quickly realized my Latino husband and I (women of color) were not welcomed or appreciated here. We could clearly see how we were greeted/treated differently than their non-people of color customers . We were either completely ignored or were looked at funny like we were out of place or going to steal something. I mostly felt this from the two women working there. The older gentleman at least tried to hide his discomfort with us. I never write reviews but y'all need to do better! As such, I am never going back and I would suggest to check out the figs tree! This was just my experience with them.It may be that they treated us differently because of something else but either way please try to be more inclusive of all customers. read more

I am in love with this store!! My fiance and I stopped in randomly one Saturday and I noticed that they did customized stationary. I was able to take a quick sneak peak at a few sample invitations and made an appointment to meet with Erin a few days later. I loved the time spent during our meeting and the ability to touch and feel the product before placing an order. The creative design process was such a breeze! We got our invitations today (ahead of schedule) and they are gorgeous! I could not be more happy with the way that Erin communicated with us throughout the entire process and the final outcome of our invitations. read more

I needed to pull together a baby gift quickly and have it delivered to a local hotel the next day. Through a Google search, I found Smitten Boutique. I called late in the day and spoke with Nicole who was incredibly helpful. She spent time with me discussing what to include, directed me to items online so I could see them and texted the final items to me to approve before submitting payment. She also arranged messenger delivery, wrapped the gift and included a handwritten card to the recipient. The next day, she followed up with me to confirm delivery. Exceptional service and beautiful items! Thank you, Nicole! read more

I wish I had a better experience with my wedding invitations at Smitten Boutique because Erin was so nice and in the end the invitations turned out looking great. Unfortunately, nothing seemed to go according to plan- Smitten seemed apologetic at the long delays and missed details but they were very nonchalant about the challenges we faced. It was extremely frustrating and a low point of wedding planning. Smitten chose Kleinfeld as the vendor to produce our custom wedding invitations. They have a 7-business day guaranteed turn-around time, yet my invitations took almost 20 days due to "acts of God" (i.e. the 1-day blizzard on the East Coast). They missed a few simple requests (i.e. I asked zip code to be next to city/state, yet the invitations were printed with zip code on a separate line) and took 1-2 days to respond to simple questions, thereby unnecessarily delaying the process even further. The entire process proved to be the most stressful part of wedding planning while it should have been fun and fairly simple. I've shared my experience with my closest friends who are getting married --- and I highly recommend that everyone use an online vendor instead of physical boutique (think Wedding Paper Divas, Minted, etc.). Ultimately, I think small boutiques and online companies use the same vendors, but the online companies have less overhead which translates into lower costs, are more efficient, don't miss details, and carry more weight in terms of ensuring vendors keep to the agreed upon schedule. read more

Smitten Boutique has been around since '07, and it offers items in planning for a wedding, gifts for a baby, a variety of paper goods, and home decorative items. There is a nice selection of accessories, greeting cards, candles, babywear, and other various trinkets. I liked the bow paper clips and the cute customizable wedding hanger (where the wire forms your name) :D The staff here are slightly friendly, but allow you to roam around the store at your leisure. Parking can be found along Madison. read more

Well, now that I finally gave this wee little baby her gift...I can write about it! I've been biting my Smitten tongue until I could give the gift...its been weeks. So, here I am. Now, you see...I had dined and worked with this little chick in utero (not me, her) for about 10.1 months. We have become quite close over these months, and I knew a lot about her before I even met her today...on her 1 month anniversary of entering the world! So, the occasion of course needed some extra special fluffy items. A stop into Smitten Boutique proved quite successful...and I emerged with one lovely poika dot blanky, and 3 "lovies." Now, granted I had no idea what lovies were (and if you are also unaware, they are basically blankets with stuffed animal heads), I just liked them because the 3 I got matched the brown, pink and green dots on the blanket. But hey, thanks Smitten...you made me look like I know wha'ts cool for babies. They even wrapped it tastefully in a crisp white bag and bright tissue paper and tied with a bow...far better than wrapping, and survived a few weeks in my car this way, too! Smitten has a wonderful, carefully-selected variety of wedding items (think stationary, table settings, gifts, inspiration) in addition to a small baby gift section, clothes, lots of beautiful frames, books....oh, and...you get the point. It's just a gifter's paradise. An absolutely beautiful store. Well organized and appealing to the eye. It doesn't give me hives like some baby/wedding shops, and I had quite a nice time picking out some things for my new friend :) read more

This is such a cute boutique. They definitely have really cute/unique picture frames. I came across a review about a girl who purchased a wedding gift here for her fiance on the wedding bee site. I loved the picture frame so much I had to go buy one for my fiance. Here is the link to an image of the frame. http://bp2.blogger.com/_rlL0gllo_fs/SFrrCkGYiZI/AAAAAAAABMw/ldqT82kmQNo/s1600-h/DSC07889.JPG They also have a smaller size, and you can pick from various colors for the frame. read more

I have recently stumbled upon Smitten Boutique through a series of "Wedding 101" classes that they offer [for free!], which are centered around various topics pertaining to wedding planning. I have attended two of these events now, and both times have walked away with some very useful information, and in both cases some delicious cocktails and treats! Additionally, their store is absolutely adorable, and they carry an array of accessories for engagements, weddings, babies & stationery. The items I have purchased from there are high quality, and best of all they are unique, and are not run of the mill items that you'll find at stores all over Chicago. Lastly - Their staff are super friendly, which is always an added bonus. My only regret is that I didn't come across this boutique earlier on in my wedding planning process [they offer Save the Date & Invitation services, among many others], however I plan to continue being a regular patron of their store leading up to, and after my wedding this year. read more

Love this store! I also had a great experience ordering my invitations with Kara. She is so friendly and personable, and very helpful with the ordering process. I get so excited about paper products and wedding things, and there were sooo many choices, so she helped narrow the selection down. We ended up with exactly what we were looking for, modern, beautiful, eco-friendly invites for a reasonable price. And she is very willing to give tips and advice on other wedding things, which is really appreciated! The store is super cute too, lots of little specialty items. AND they accept drop offs for the glass slipper project, so I was able to bring in about 15 old dresses to be donated. read more

I absolutely adore Kristin from Smitten Boutique. I married my wonderful husband this past July and used the boutiques services for many of my wedding planning needs. I worked with Kristin from Smitten Boutique for my Welcome Bags including the product selection, ordering and assembly. Kristin has created bags and packages that are absolutely daring! She also has amazing ideas on how to put the "look" of the bag together and a format for organizing the wordage of the paper products. Her process takes so much stress and anxiety out of the picture. I picked out a bag color and package, which included a CTA Card, Map, Candle, Mints, Crossword Puzzle Book, Water, Chips, Banana, Starbuck Coffee and a Red Eye. Kristin and her team assembled the daring bag and dropped it off to my hotel the day before my out of town guests arrived. The bags were a show shopper for my hotel guests! People were absolutely amazed and so was I! Kristin also helped me pick out bridesmaids tanks, soon to Be Mrs. Robe and a flower girl tank. I loved working with Kristin. She is professional, reliable, fun and sweet. Kristin has impeccable taste and style. She knows how to put a bride at ease while coordinating many of the important elements for her special day. I felt completely comfortable and thrilled with the process. The boutique is darling and a great place to pick up a gift for a bridal shower, baby shower or something just for you! read more

I stop in Smitten Boutique often because they have great novelty items that make great gifts. In all the times I have been there the staff has only acknowledged my presence when I have asked to check out. Today was the last straw. Three staff members were in the store stocking and as I perused the store no one said hello. When they made eye contact with me they turned the other way. I will not be going back. I refuse to spend my dollars at a place that acts like they do not want business. read more

Smitten Boutique was great! I recently purchased a large amount of baby shower invitations. As soon as I walked in they helped me find some amazing invitations for the shower. They offered many ideas to make sure I was getting exactly what I wanted. They printed the invitations in a timely fashion and were great about emailing me the proofs right away to make sure there were no errors. The invitations look amazing and I have received a lot of compliments! The pricing is somewhat expensive. Not really for the printing but for the actual invitations, but I am happy with the final result! Thanks Smitten Boutique! read more

Collection of fun and interesting things! SB is a cute lil' boutique that I would be stalking everyday if i were a bride, as they constantly have wedding "meetings" when I'm looking through stuff and also, because they have lots of jewelry and cards and stationery on display. I go there mainly to shop for my daughter, they have an OK collection of clothes which are heavily overpriced but the toys are the best!! The staff is very helpful too. read more

I can't sing enough praise for Smitten Boutique. They were such a pleasure to work with through the entire process of designing my wedding invitations. Kyleigh made the process less stressful and really tried to get a feel for what the vision my fiancee and I had for our invitations. She was patient and vigilant and always responded promptly to the queries we sent her way. She was also extremely budget conscious and made sure that we were aware of what everything was going to cost and how to cut corners where it was appropriate. How great is that? I must say that everyone at Smitten exemplifies professionalism at its best! Our invitations turned out exactly as we had dreamed. We have gotten so much positive feedback about them that it makes all the time and effort we spent in the design worth it. The boutique itself is charming and they have an interesting collection of stationary, toys, home decor and wedding related items besides invitations. It's definitely a hidden jewel on Madison, and thanks to Yelp, I was able to find it :). read more

Ok, so it's a bit overpriced. But, it's a great selection of cute wedding and baby centric stuff--and it's locally owned. So ... if you need either, stop by. You've got nothing to lose. I also had a custom headpiece made by an artist who works with Smitten, Erin Lindsay Janish. Erin was lovely, reasonably priced (or rather, the same as I would have paid for something premade from a big box bridal store), and made me the most fabulous vintage style headpiece. It was the hit of the wedding. 5 stars for Ms. Erin Lindsay Janish. read more

This place is so cute and I could drop a ton of money here. I came in for the first time while planning my own wedding and with a Groupon to use. I had my eye on these gorgeous Alexander & Co. custom posters that they sell here and now happily have one hanging over my mantle. I also ended up finding some other really great things-- I had spent the whole day running around the city with my MOH looking for a cute white umbrella in case it rained on my wedding day. We walked into Smitten and the first thing I spotted was a white umbrella with a wooden hook handle engraved with "Just Married." I also found beautiful guest book pens, thank you notes for my vendors, and great ideas for groom gifts. They carry adorable baby gifts too! read more

Adorable store! Great selection! They are so pleasant to work with. Purchased little things for the wedding here...they went out of their way to order this feathered pen I wanted, and made sure all went smoothly. For a PEN! Very thoughtful and understanding knowing the bride's little details matter the most. They have other items for babies, cute gift ideas..etc... read more

I found Smitten through Yelp and am so very thankful about it! From the moment you enter, Smitten provides a friendly, elegant atmosphere that makes the painful process of choosing wedding invitations extremely approachable. We wanted something unique and after spending the first couple of hours reviewing all the books, I felt completely overwhelmed by the choices...even if none of them felt like what I had in mind. Kirstin approached and told us she could make whatever we wanted a reality and would work with us on pricing. We came back and had a wonderful second appointment picking out all the details for our invitation. When we received the proof, Kirstin and I went back and forth about the design many, many times. She was absolutely wonderful to work with and emphasized that everything should be perfect regardless of how long it took. In the end, I absolutely LOVED our wedding invitations. They were perfect! We had also gone to Elizabeth Grace as a recommendation from our planner, but they were paled in comparison to the customer service and overall fantastic experience Kirstin provided. I will be recommending Kirstin and Smitten Boutique to any bride looking for the perfect invitation! read more

I ordered our wedding invitations from this store. Kara who helped us order the invitations was kind enough to leave the store open after hours since I get off work late and have to drive back downtown. At first, I was worried that they wouldn't be able to fit my budget because the store looks very upscale from the outside but Kara showed me the invitations that were only within my budget. After 30 minutes of looking thru things, we decided on this beautiful Float invitations. They were right on our budget and it fit our wedding style. Great store. I could see how some people would be put off by the store because it looks a little intimidating from outside looking in, and don't get me wrong they had quite a few items that were well over my budget. But it's fun to look around. I did go back for my bridesmaids' gifts, and the earrings I got for the girls were a hit. read more

Great place for gifts or inspiration for your wedding. Bought baby gifts there and a vintage wrap for my wedding day. Also got a great idea there in lieu of guest book did a wishing well. Used tall empty vase; bought cards from smitten for guests to write messages on, then place them in the vase. Those messages meant so much to me vs a standard guest book. Great wedding accessories. Love this place! read more

I was immediately drawn to Smitten's store front; they always have the cutest display windows. The problem is that all I ever got to see for the longest time were the windows. Smitten has very limited hours, even when they say they should be open the closed sign is still up. If you are able to find time to make it there when they are open, they do have a cute selection of bridal and baby cards. There are no baby boutiques in the West Loop so I was hoping they would carry a lot, unfortunately they don't. The clothes aren't that exciting and definitely overpriced. Also, the hair bows aren't anything special. I keep looking in stores and boutiques for cute headbands, but it seems like Etsy is the only place to get them. I do like that they sell individual Aden and Anais blankets, those are always quick good baby gifts. Overall, the store is cute, and I am sure it is a great place if you are looking for wedding invitations. read more

If I could give Smitten Boutique more than 5 stars, I absolutely would! I recently planned my wedding and decided to get acrylic invitations off of Etsy. While I loved the invitations, I quickly realized that I was going to have to get custom pockets for the invitations as well as insert cards. I called several places in Chicago and could not find a place that would help me with this custom order, until I contacted Smitten. When I inquired about my custom order I was connected with Erin Quinn who is a lifesaver and is incredibly good at what she does. Stationary is not something that I know a lot about and, quite frankly, I do not have an interest in. When I talked to Erin about what I was looking for, she came up with suggestions that were spot on and was able to give me advice based on her extensive experience. I was so impressed with her and with the quality of the insert cards, pockets, and envelopes they put together for me that I had to use them for my programs and my place cards. My expectations for all of these items were beyond exceeded. Another point that I have to mention is that there were two instances in particular in which I needed a rush order because our plans changed throughout my wedding planning. Erin was extremely responsive and did whatever she could to make sure that I got my deliverables on time. Stationary was an area of wedding planning that was extremely overwhelming to me and I was not looking forward to doing it. Thanks to Smitten, putting together my paper products was one of the least stressful parts of planning my wedding and everything turned out so beautifully! read more

This place is such a gem. I work in the neighborhood and always come here when I need to grab a little somethin' somethin' for special occasions. You need bridal shower gifts? This place has them. That bride is now having a baby? Come back to this store--they got the cutest baby gift selection. It's your mom's birthday, and she always says that she doesn't want anything but you know deep down she's lying? This place has something for her too. You want to buy yourself a gift because it's a treat yoself kinda day? Come in here--you're sure to walk out with something. I think they have a fair selection of men's gifts as well. The owner is incredibly nice as well as her employees--unlike the snooty rival a couple of doors down...who needs that kind of attitude. Come here to Smitten Boutique to feel smitten! read more

The ideal place to get a gift for a wedding, engagement, or anniversary party. Really unique selection of merchandise and energetic helpful staff to support it. Big thumbs up! read more

Brand new to the West Loop neighborhood is Smitten boutique. I saw this adorable little shop on my way to Solo Salon and had to go in. This place almost makes me want to get married. The design is pristine, feminine and cute. Offering wedding party gifts, cards, picture frames, jewelry and accessories, the boutique has all the fun little details that can make a wedding go from great to fabulous. I really loved the picture frames, gift ideas for groomsmen and gift ideas for bridesmaids. The bridal earring selection was also pretty fabulous. They also have little ring bearer for dogs... too cute! There are dog biscuits outside for neighborhood pooches! So tell all your girlfriends who are getting ready for their nuptuals! read more

Called Smitten randomly with an urgent request to get some invitations out the door. Kirstin worked up a proof for me in less than an hour, which I was able to approve and have printed by first thing the next day. Super helpful and quick to respond to a customer in need. Will definitely be back for any future stationary needs. Thanks Kirstin and Nicole! read more

We finally got the custom order. They said it would take 3 weeks. It took three months to get it. They were apoligetic about it but what was bothersome is that we had to call them to find out where our stuff was in the first place. Warning on custom orders. read more

I can't say enough great things about Smitten! Kirstin was absolutely amazing with helping me with last minute wedding details. She helped me stay within my budget while creating beautiful items that really completed my wedding look. The store also sells so many cute things! I will definitely be back! read more

I visited this boutique a couple of weeks ago because my sister is getting married in Chicago. Being from NYC, I found it to be on par with Manhattan boutiques and then some. (I mean, how great is a black chandelier?) I also really appreciated how very nice and helpful the service was. Aside from unique wedding stuff, I found a necklace (for myself) that I love, and a birthday gift for my boyfriend. My sister loves it because it's in the West Loop and she can run in and get whatever she needs while planning her big day. read more

Smitten Boutique was absolutely fabulous! They were so helpful throughout every stage of the process from selecting the invitation design, to the logistics of the invitation shipping/delivery. At first I was going to try and do the invitation order myself, but realized how complex it all was. You really do need someone who knows the in's and out's of stationary design, etiquette, and production, and the ladies at Smitten Boutique were amazing every step of the way. I am so thankful to have found them, and would never recommend going anywhere else. I am in LOVE with my Elum Invitation suite, and truly appreciate all the help and support the ladies at SB provided! Two thumbs up for sure!! :) read more