May 2, 2024 I want to thank and recognize Oneida Carpet…read morefor their excellent customer service. I have had the pleasure of working with Oneida Carpet a number of times so when I moved and my fiancé Mark & I decided to remodel our kitchen I went to Oneida Carpet for flooring. Tara took the time to help me choose a luxury vinyl tile to compliment the colors of the new kitchen cabinets we were having installed. She also took the time to come to the house and measure the kitchen area to ensure the right amount of flooring was ordered. Due to timing issues I purchased the flooring from Oneida Carpet and my contractor installed it. However, soon afterwards we noticed some of the vinyl tiles started to make snapping & popping noises when walked on. I called and talked to Tara about it. Within a few days Scott came to the house to check the floor. He found some of the tiles had broken where they interlock and would need to be replaced. So I set up for Oneida Carpet to return to correct the flooring. Scott removed the floor, inspected each tile for defects, corrected the floor where it needed to be leveled more and reinstalled the new flooring. It took him 2 days to correct and reinstall it. Once it was done I was only charged for the additional flooring material and supplies needed, they waived the cost of labor & installation. The floor looked so nice until once again it started to sound like we were walking on "Rice Krispies' snap, crackle, and pop. Scott came back out again to check the floor and found the locking mechanism failed on many of the tiles and where defective. Knowing this time the floor was installed correctly Oneida Carpet contacted the flooring manufacturer since it should have been under warranty. After multiple calls placed by Oneida Carpet to both their company sales rep and the flooring manufacturer, the manufacturer stated the problem was not covered. To say the least the response of the flooring manufacturer was unprofessional and discouraging. At this point Oneida Carpet chose to do what few businesses do today. They made the decision to honor the guarantee the flooring manufacturer wouldn't. Scott & Tara told us to come into the store and chose a new luxury vinyl floor and they would replace the cost of the new flooring. Today after many headaches we have a new kitchen floor that is completely quite when we walk on it and it looks beautiful. Oneida Carpet has chosen to no longer carry product by that flooring manufacturer. They do carry many brands that stand by their guarantee, just like they do. Thank you Judy Witchley & Mark Zieman

Oneida Carpets, put a new carpet in my elderly mothers apartment in Canastota..she was so worried…read moreabout how they would do it, with all the furniture in there..she talked about getting a uhaul for the day, she didn't want her things outside if it rained..no matter how much I tried to reassure her that my brother would come by and handle it, she was worried.. Well my brother didn't show up.. The workman handled everything himself...my mother was so impressed by his patience and hard work, she couldn't stop praising him.. She couldn't read the workman's writing, so we don't know his name, but thank you, thank you , thank you, for being patient and getting the job done.. I live out of state and it's nice to know there are good people out there doing great things !!

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

Bought 2 floors from them so far love the quality of what they carry. Great customer service, worth…read morethe little extra over Lowe's where not sure of the quality that I'm getting.

Buyer Beware !!! Sal and his son scammed us into a carpet and then didn't install it properly and…read morewould fix it. Even after the manufacturer came out and stated it was an installation error they didn't fix it. We had to hire an attorney and an expert to force them to make repairs or returns... Buyer Beware .... Do not trust them

The professional approach adopted by this family run business compares extremely well with the two…read moreother companies we dealt with when looking to get some carpet installed in our master bedroom. First, the estimator (Mark, the owner) made it to our home on time as promised, and he generated a very competitive estimate. Then the install was scheduled at a time of our convenience and the installers (Corey and Dave) showed up on time and were ready to go. They did their job extremely well while showing great respect for our home while carrying stuff in and out. We couldn't be happier with the Enjem's experience and highly recommend this company to anyone who's looking for a flooring solution. By the way, we drove 55 miles to the Enjem store and had no trouble getting served - I think it was during the lunch hour, as well. Not sure why my reviewer location is identified as being San Francisco - I'm from Old Forge, NY.

I have worked with Enjems for over 20 years and found them to be an excellent flooring store. Their…read moreprices are fair and the installers are excellent. Additionally, if there has ever been a problem, it was addressed immediately. We have even been told sometimes that a replacement of an existing floor wasn't necessary as it was still in good condition. They don't try to sell you something you don't need. Excellent.

I have had Peter over for a handful of repairs, from flooring, water heater install, and a bathroom…read morefan. Overall we are ecstatic with his work, and his work ethic. Peter does a fantastic job and takes pride in his work, very personable and overall a pleasure to hire, all prices have been beyond fair for the work done, no complaints. 10/10 will always call.

From the owner: At Roman One Flooring we specialize in making your flooring dreams come true! From hardwood to…read morecarpet to laminate to luxury vinyl and more. We love what we do and that's why you will love the results. we take pride in our work and go the extra mile for any customer anytime!