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    Smith Nielsen

    5.0 (1 review)
    Open 7:30 am - 5:30 pm

    Services - Smith Nielsen

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

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    18 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

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    Car-X Tire & Auto

    Car-X Tire & Auto

    1.6
    (7 reviews)

    I was stranded at the grocery store after my appointment for an oil change with Car X. The oil had…read moreleaked out from an untightened oil filter that was neglected on my car. I trailed oil all through the parking lot at the store and someone noticed it. The oil was at less than 1/2 inch on the dipstick. We put 3 quarts of oil in it and I drove less than a quarter mile to a Valvoline store. Photos indicate severe leakage. Valvoline has a two-step process where the person under your car doing the work is prompted by a person next to your car yelling out checkpoints as these checkpoints are checked you have the confidence that every necessary step is completed. When I went to CarX for a refund, the manager, Dave was argumentative with me and mocked me. When I described the situation I had. He told me I didn't need to get snippy. I voice recorded the entire conversation with him. I've never done that before, but I think I was onto something because I do have proof. I have videos and photo images from the technician at Valvoline that helped me. I will never go anywhere except Valvoline again.!!! and Car X was nearly responsible for total engine failure on my 87,000 mile car!!!!

    First off you make an appointment with the call center. Which ok whatever, but the manager had to…read morecall and cancel it and move the appointment. No biggie except I missed the call and picked up mid voicemail. So I called him back. I said just confirming the voicemail the manager legit said well didn't you listen to it. I said it broke up so I'm just confirming. He said yea that's what I said. Ok cool. My kid took the car in I had gotten a free oil change thing. Manager calls me. You never told me about this free oil change. I said I told the call center. He was so aggressive about it. My son said he was also rude to him in the store.

    Smith Nielsen - autorepair - Updated July 2026

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