I think their prices and work were ok but I did feel they were trying to upsell me. I don't regret…read moregoing there but I am not sticking with them as my go to mechanic

I had an unfortunate experience during what should have been a basic oil change on my F-150. The…read moreservice included a brake inspection, and my wheels have security lugs. I was told I needed new rear brakes, so I planned to replace them myself on Saturday, 12/29/25. When I went to start the job, my security socket was nowhere to be found. So much for my Saturday project. The shop was closed for the weekend, so I couldn't resolve it. I met with the owner, Dan, on Monday. He ordered a new set of security lugs in hopes that the key would work. It did not. The tech had misplaced my original key during the brake inspection. Needless to say, it was a major inconvenience--and I didn't receive so much as an apology from the owner. This was my experience as a first-time customer. A $50-off coupon will not bring back my business.

I would not recommend this place. I went there for the time on Monday to do a oil change and they…read moredidn't even do it correctly. They forgot to put the tower back in before putting the new oil filter and it completely crushed the new filter that they put in. What a waste of money and a big waste of time trying to figure out what was causing my check engine light to turn on all because a job wasn't done properly.

I went to get it serviced for an oil change on Sunday, March 8th between 11-11:30am. The tech came…read moreto me saying they couldn't do it because my coolant hose broke and sprayed them. They claim its corrosion but I couldn't accept that it happened on its own. If a hose or something was bumped, it would have caused it due to the pressure. It would not happen on its own. I didn't have any prior issues before bringing the car into the shop for an oil change, full synthetic which service was never completed. I didn't understand what was happening so I said I needed to call my husband to be there. They were trying to push me out of there saying I'm impeding in their business. You broke it, I can't figure out how to get home or get my car fixed? They showed me the video and you can clearly see the techs arm against my engine line and immediately moved his arm when it broke. They claim it happens to any vehicle on its own. I don't believe that to be true. We had to get it towed and brought to the shop and they investigated further on the damages. The valvoline manager called with a customer care rep on the line saying they'll pay half of the damages saying it's not fully their fault and he claimed it was the age of the car and corrosion, and said it was probably leaking before and I told him he has no evidence to be making that claim that my car was "probably leaking" or have damage prior to coming in. It happened at the shop so the shop is liable to the damage. It didn't come in there like that. It happened at the shop so the shop is liable to the damage. It didn't come in there like that. I would like a FULL reimbursement of the damages. The next day (3/10) my husband spoke with the manager Corey again. After my husband told him to pay the bill, the manager told him to send the invoice over to him. It was sent but he told the shop they are only paying half and didn't want to talk to my husband anymore to resolve the issue. My husband didn't tell him only half, but to cover it. At this point, being a loyal customer means nothing if a company does not hold 100% accountability to damages. We have a claim with Valvoline and make sure they further investigate the incident.

My Family has been bringing our cars to this place for over 15 years and wouldn't even consider…read moregoing anywhere else. I know that people have a hard time trusting shops with car repairs. And this place is the most upfront shop I have ever been to. They will service any type of vehicle and I have never had to wait more than a day for a turn around.

Let's be honest. No one wants to spend money on car repairs but it happens. Bring your car here…read more They will be honest on what needs to be done. They have great mechanics that know what they are doing. I appreciate the assistance in prolonging my cars life.

I had a wheel bearing replacement and during the process they broke the AC condenser! I brought it…read moreback and they refused to admit they broke it! I will never be back. Don't let the name fool you, there is no honesty here!

I love this place for tires. I have gotten 3 full sets of tires so far at this place. You need to…read morecall, but they always have bent over backwards to make it happen asap. The last 2 times I called, they were able to get me immediately. Once for tires and once for a nail puncture repair. It bothers me to see a one star review. I know people usually do not leave reviews unless they are angry, so I am here to say I have never had nothing but EXCELLENT service at this Cottage Grove location. The managers name is Tony. I don't personally know him, but have remembered his name after the 3rd visit. He also seems to treat his workers well. Highly recommend for tires or tire service. I have never had any mechanical repairs there.

First off you make an appointment with the call center. Which ok whatever, but the manager had to…read morecall and cancel it and move the appointment. No biggie except I missed the call and picked up mid voicemail. So I called him back. I said just confirming the voicemail the manager legit said well didn't you listen to it. I said it broke up so I'm just confirming. He said yea that's what I said. Ok cool. My kid took the car in I had gotten a free oil change thing. Manager calls me. You never told me about this free oil change. I said I told the call center. He was so aggressive about it. My son said he was also rude to him in the store.

I was concerned about a noise I was noticing after new tire installation and ball bearing work…read more Both office staff had driven the car before necessary work and after. I called a few days after completed work and was told to come in at my convenience. After a road test I was reassured that it was only road noise. I'm grateful for knowledgeable staff and the convenience of the auto shop being near my home. ​​

We are new to the area. I was looking online for a mechanic and saw the good reviews Carlson Auto…read morehad so I decided to give them a try. I was impressed from the first phone call until the time I drove away with my car running better than it has in years. They were able to get me in, get my car repaired and back on the road, all in one day!! I was treated with respect and professionalism throughout the experience. They correctly diagnosed the problem with my car (which other mechanics had failed to do). Their shop is clean, really clean. Everything about my experience was positive.

I was very impressed with the way the service was performed. At the end of the oil change the…read moreattendant beneath the car made service checks points according to items called out to him from the person on the floor level. It was like listening to a surgeon and his nurse get tools and equipment handed off like a well designed program. I had just suffered the loss of all my oil from a car X appointment a couple days earlier and the oil filter had been left on tightened. When I heard the double checkpoints called off by the employees at Valvoline oil I was impressed and will be a return customer for sure.

Colin is an absolute gem, very bright spirited and well versed. The team was quick & I'm happy to…read morecome by this location whenever I need anything.

We have been using Ultimate CAR Care for years. They are now TGK with the same people and same…read moregreat service. We do not take our cars anywhere else. They have kept my 20 year old car in great shape and running great!!

I gave this place a call when I had my tire light pop on and they gave me a green light to swing on…read morein. After a quick check, they refilled my tire and realigned the sensors FREE OF CHARGE! Down to earth and kind. I recommend the team here.

I'll start with the cliched if I could give zero stars, I WOULD…read more First time, I brought my car in because the temperature was overheating in the summer. I was able to get the temp stable by blasting the heat but decided to bring it here as an official partner of the MN Wild and had an oil change coupon. All the front desk people were nice, Sarah, and Jim were kind and said they'd take a look at it for a nominal fee; nothing to write home about. After waiting all day, they identified that there was an issue with the thermostat and fixed that for around 2,000 dollars. Pricey, but whatever. A few months later, I had a coolant issue where the temperature was rising again and no warm air was coming out of the ac when I blasted the heat. Brought it in to TGK on a Saturday and was told that it would be at least until Wednesday that they could look at it. Brought it home, added some coolant, everything ran fine. A week later, it started superheating again. I brought it in to TGK on a Monday. All of a sudden, there was an issue where the coolant was getting into the engine and there was an issue with an engine head. I got a call letting me know about that and that the fix would take weeks. I asked about loaner vehicles and Jim said that they had none. Since they had already drained my oil out of the vehicle, and rendered it undrivable, I felt like I had no option other than to have the work done here. Jim told me that the cost would either be $4400 or if a new head was needed all together it would be $5200. I was also told I would be updated as the process went along and I would hear from them in a couple of days. I was hoping to hear from them by Thursday. I did not. I called the business on Saturday hoping for an update. The gentleman on the phone knew that it was being worked on but didn't have an update for me. Great... Jim called me the following Monday and said that they had sent out the head that was damaged and that it would be back in a few days and they'd fix it up and have it ready to go for me by Friday. Friday comes. I call to see when my car would be ready. Sarah answers. She said that they hadn't gotten it back yet but they would get it done by the end of the day when it did. I call at about 4. No answer. Jim calls me back and says that it won't be done until Monday but the head only needed covering and that it'll be the cheaper answer. Great. Two weeks without a vehicle has become three. Monday comes. I call in the morning at about 8 to see what the update is. Jim says that they'll be putting it together soon and that it'll be ready by the end of the day. Noon comes. No contact. 1pm comes. Contact Jim calls. He says that while putting it back together they discovered a hairline crack on the head and it needs to be replaced completely. They had this part for how long and they just now discovered this. No proof was sent to me. At all. They have my car. There's nothing I can do to move it. I feel powerless and helpless but to pay. Jim calls at 4. Says the car is ready to roll but there's a problem: the battery is dead. The car won't start. He asks if I want them to put in a new one. It's $300. At this point I'm already in the hole $8000 because of this place. I tell them I will take it myself. I get to the store. Jim is there. Jim attempts to be kind. I finally get my car back. As I prepare to drive it to home to check the battery myself as I've lost all trust in this establishment my drive is marked by a sweet smell and white exhaust: the signs of coolant in the engine. I drive it back to TGK. Jim sees no issue. He says I can leave it overnight. I express my disappointment that I already have been without a car for two weeks and that I'm not going to leave it only to be charged again. At this point, I'm out $8,000. Feel taken advantage of. Have ideas of failure to show care by this business and have no desire to return here again except for the off chance they can make this right. By the way...the battery is completely fine. No issues at all. Stay away from this scam of a business.

Got a flat on the highway, the roadside service my insurance company sent out was..... trash…read more... said screw it and drove on the rim to TGK. Being a young female alone some shops would have taken advantage, NOT TGK. They were incredibly professional, walked me through my options for tires (They didnt have my tire in stock and it was closing time and couldnt get one ordered intime) told me what they could do how they could help me even if their shop could not get it done. I travel with a BIG Mutt, and they were super accommodating of my dog being in there (most places dont allow him in even though he is well trained, he just looks scary) and got me and the pup back on the road and safe. The two people at the front were very friendly and professional and their mechanics were very helpful and looked over the truck to make sure I was safe getting back on the road as it was getting to after closing time.

Im turning 34 now and been taking several of my cars there since I was 16 years old. They are very…read morehonest, wouldn't lie or cheat you like other car mechanics. Im a local in Newport and they're my go to autoshop. Even if you're not from around Newport MN. Take your car there. You won't ben disappointed. You might have to wait over a week to get your car in which shows you people trust bringing their vehicle there!

Great service and reasonable prices. Good communication about the problem along with options for…read morerepair. Their honest and pragmatic approach to car repair is very much appreciated