I think their prices and work were ok but I did feel they were trying to upsell me. I don't regret…read moregoing there but I am not sticking with them as my go to mechanic

I had an unfortunate experience during what should have been a basic oil change on my F-150. The…read moreservice included a brake inspection, and my wheels have security lugs. I was told I needed new rear brakes, so I planned to replace them myself on Saturday, 12/29/25. When I went to start the job, my security socket was nowhere to be found. So much for my Saturday project. The shop was closed for the weekend, so I couldn't resolve it. I met with the owner, Dan, on Monday. He ordered a new set of security lugs in hopes that the key would work. It did not. The tech had misplaced my original key during the brake inspection. Needless to say, it was a major inconvenience--and I didn't receive so much as an apology from the owner. This was my experience as a first-time customer. A $50-off coupon will not bring back my business.

I went in for an oil change and they were efficient and didn't try to upsell me other services.read more

I would not recommend this place. I went there for the time on Monday to do a oil change and they…read moredidn't even do it correctly. They forgot to put the tower back in before putting the new oil filter and it completely crushed the new filter that they put in. What a waste of money and a big waste of time trying to figure out what was causing my check engine light to turn on all because a job wasn't done properly.

My Family has been bringing our cars to this place for over 15 years and wouldn't even consider…read moregoing anywhere else. I know that people have a hard time trusting shops with car repairs. And this place is the most upfront shop I have ever been to. They will service any type of vehicle and I have never had to wait more than a day for a turn around.

I had a wheel bearing replacement and during the process they broke the AC condenser! I brought it…read moreback and they refused to admit they broke it! I will never be back. Don't let the name fool you, there is no honesty here!

If I could give them 0 stars I would. They are totally dishonest. Ripped me off at several steps…read more Caused damage and then refused to repair it without charging me. Lied about the damage being wear and tear. They started doing the work before getting my consent or agreement to the price. No shop starts work before getting agreement on the price. Basically either get the repair completed or pay for what they had already done without authorization. This place will absolutely rip you off!!!!

I love this place for tires. I have gotten 3 full sets of tires so far at this place. You need to…read morecall, but they always have bent over backwards to make it happen asap. The last 2 times I called, they were able to get me immediately. Once for tires and once for a nail puncture repair. It bothers me to see a one star review. I know people usually do not leave reviews unless they are angry, so I am here to say I have never had nothing but EXCELLENT service at this Cottage Grove location. The managers name is Tony. I don't personally know him, but have remembered his name after the 3rd visit. He also seems to treat his workers well. Highly recommend for tires or tire service. I have never had any mechanical repairs there.

I was stranded at the grocery store after my appointment for an oil change with Car X. The oil had…read moreleaked out from an untightened oil filter that was neglected on my car. I trailed oil all through the parking lot at the store and someone noticed it. The oil was at less than 1/2 inch on the dipstick. We put 3 quarts of oil in it and I drove less than a quarter mile to a Valvoline store. Photos indicate severe leakage. Valvoline has a two-step process where the person under your car doing the work is prompted by a person next to your car yelling out checkpoints as these checkpoints are checked you have the confidence that every necessary step is completed. When I went to CarX for a refund, the manager, Dave was argumentative with me and mocked me. When I described the situation I had. He told me I didn't need to get snippy. I voice recorded the entire conversation with him. I've never done that before, but I think I was onto something because I do have proof. I have videos and photo images from the technician at Valvoline that helped me. I will never go anywhere except Valvoline again.!!! and Car X was nearly responsible for total engine failure on my 87,000 mile car!!!!

I was concerned about a noise I was noticing after new tire installation and ball bearing work…read more Both office staff had driven the car before necessary work and after. I called a few days after completed work and was told to come in at my convenience. After a road test I was reassured that it was only road noise. I'm grateful for knowledgeable staff and the convenience of the auto shop being near my home. ​​

We are new to the area. I was looking online for a mechanic and saw the good reviews Carlson Auto…read morehad so I decided to give them a try. I was impressed from the first phone call until the time I drove away with my car running better than it has in years. They were able to get me in, get my car repaired and back on the road, all in one day!! I was treated with respect and professionalism throughout the experience. They correctly diagnosed the problem with my car (which other mechanics had failed to do). Their shop is clean, really clean. Everything about my experience was positive.

I was very impressed with the way the service was performed. At the end of the oil change the…read moreattendant beneath the car made service checks points according to items called out to him from the person on the floor level. It was like listening to a surgeon and his nurse get tools and equipment handed off like a well designed program. I had just suffered the loss of all my oil from a car X appointment a couple days earlier and the oil filter had been left on tightened. When I heard the double checkpoints called off by the employees at Valvoline oil I was impressed and will be a return customer for sure.

In spite of some bad reviews, I gave this place a shot. Very thorough and professional and…read morereasonable price.

We have been using Ultimate CAR Care for years. They are now TGK with the same people and same…read moregreat service. We do not take our cars anywhere else. They have kept my 20 year old car in great shape and running great!!

I gave this place a call when I had my tire light pop on and they gave me a green light to swing on…read morein. After a quick check, they refilled my tire and realigned the sensors FREE OF CHARGE! Down to earth and kind. I recommend the team here.

Went in for maintenance on my car expecting the worst, but Tim who was behind the counter greeted…read moreme with a smile and a genuine desire to serve the customers best interest. He told me what seemed to be the problem with my vehicle (I know he's not wrong, I got an old POS), showing great knowledge and he solved the issue I had came in that needed to be addressed. Come here for any repair needs you have because they'll shoot you straight! Great value, honest, good souled employees. 10/10

I'll start with the cliched if I could give zero stars, I WOULD…read more First time, I brought my car in because the temperature was overheating in the summer. I was able to get the temp stable by blasting the heat but decided to bring it here as an official partner of the MN Wild and had an oil change coupon. All the front desk people were nice, Sarah, and Jim were kind and said they'd take a look at it for a nominal fee; nothing to write home about. After waiting all day, they identified that there was an issue with the thermostat and fixed that for around 2,000 dollars. Pricey, but whatever. A few months later, I had a coolant issue where the temperature was rising again and no warm air was coming out of the ac when I blasted the heat. Brought it in to TGK on a Saturday and was told that it would be at least until Wednesday that they could look at it. Brought it home, added some coolant, everything ran fine. A week later, it started superheating again. I brought it in to TGK on a Monday. All of a sudden, there was an issue where the coolant was getting into the engine and there was an issue with an engine head. I got a call letting me know about that and that the fix would take weeks. I asked about loaner vehicles and Jim said that they had none. Since they had already drained my oil out of the vehicle, and rendered it undrivable, I felt like I had no option other than to have the work done here. Jim told me that the cost would either be $4400 or if a new head was needed all together it would be $5200. I was also told I would be updated as the process went along and I would hear from them in a couple of days. I was hoping to hear from them by Thursday. I did not. I called the business on Saturday hoping for an update. The gentleman on the phone knew that it was being worked on but didn't have an update for me. Great... Jim called me the following Monday and said that they had sent out the head that was damaged and that it would be back in a few days and they'd fix it up and have it ready to go for me by Friday. Friday comes. I call to see when my car would be ready. Sarah answers. She said that they hadn't gotten it back yet but they would get it done by the end of the day when it did. I call at about 4. No answer. Jim calls me back and says that it won't be done until Monday but the head only needed covering and that it'll be the cheaper answer. Great. Two weeks without a vehicle has become three. Monday comes. I call in the morning at about 8 to see what the update is. Jim says that they'll be putting it together soon and that it'll be ready by the end of the day. Noon comes. No contact. 1pm comes. Contact Jim calls. He says that while putting it back together they discovered a hairline crack on the head and it needs to be replaced completely. They had this part for how long and they just now discovered this. No proof was sent to me. At all. They have my car. There's nothing I can do to move it. I feel powerless and helpless but to pay. Jim calls at 4. Says the car is ready to roll but there's a problem: the battery is dead. The car won't start. He asks if I want them to put in a new one. It's $300. At this point I'm already in the hole $8000 because of this place. I tell them I will take it myself. I get to the store. Jim is there. Jim attempts to be kind. I finally get my car back. As I prepare to drive it to home to check the battery myself as I've lost all trust in this establishment my drive is marked by a sweet smell and white exhaust: the signs of coolant in the engine. I drive it back to TGK. Jim sees no issue. He says I can leave it overnight. I express my disappointment that I already have been without a car for two weeks and that I'm not going to leave it only to be charged again. At this point, I'm out $8,000. Feel taken advantage of. Have ideas of failure to show care by this business and have no desire to return here again except for the off chance they can make this right. By the way...the battery is completely fine. No issues at all. Stay away from this scam of a business.

Great service and reasonable prices. Good communication about the problem along with options for…read morerepair. Their honest and pragmatic approach to car repair is very much appreciated

brought my 2014 f150 in for a transmission last oct took them 2weeks to get the work done, when i…read morepicked up truck i suspected them of putting more miles on my truck then there should have been, i was also missing a bed liner, i did not say anything cause i was not sure if they did use my truck and if the bed liner when missing on there watch. i put 800 miles the truck , then Jun 3 i brought it back for warranty work on the transmission , was shifting hard. but this time i locked my tail gate and took pictures of my dash milage and fuel .so they had my truck 7 weeks trying to find out what was wrong with the transmission, witch they could not fix.so they put in another rebuilt transmission .when i when to pick it up i notice tail gate was unlocked so i asked why is this tail gate unlocked ,, he replied i used your truck to go get parts a few times,, so i went to my truck and took another picture of the dash they put 114 miles on my truck and burnt 1/2 tank of gas front grill was damaged and there was debris and dents and scratches to the bed of my truck. i said to him don't you think this is totally unacceptable he said no. i said do you drive all the customers cars like this he said i do. i then said this is not right and at that point he told me to take my truck and go. seems to be a good mechanic if you don't mind him treating your car/truck like it ant shit! if you use them i highly advise you to note your milage and condition of your vehicle. would not even give 1 star if i could post with out doing so.