The item I bought comes in a box (that I still have) that clearly states if the product fails to…read moregive complete satisfaction, they will exchange it FREE for the same product. When I attempted to do this today, roughly 9 months after I bought it (note the 2024 date on the package) Cordelia refused unless I paid an extra $5+. Not much of a "Promise" or "Guarantee" and $5 certainly isn't "Free".

I love this Westlake location. It's in the middle of 50 highway, in Raytown. It's a nice, spacious…read morestore with great help. It's one of the larger Westlake Hardware stores, with aisles upon aisles of tools, yard work machines, camping items, grilling items. The staff is helpful. I most like their plants and their yard work equipment aisle. Granted, I don't know much about equipment, but if you want something by Stihl, they have it. They will show you how to use it, and give you hints, as well. Their plants are in the far part of the parking lot. I love their garden area. The prices are reasonable, and the staff helpful. I've nothing but good assistance from the staff at this store. Every cashier is friendly, and there's always staff to help out in the departments. If you ask them something in the middle of the store, they walk with you to find what you need. I rely on this store, often and have no idea what i'd do if it wasn't it's present location. I even known some of the staff's names, cause I go in there so often: Matt, Kayleigh, Christian. I can tell they like their jobs, by the employees attitude. I keep forgetting to take a picture when I go shopping at this store.Oh well, slap my wrist, Yelp. And while you do, check out this Westlake Hardware location.

One star too many!…read more Sutherlands has lost my business because Sara the store manager was intentionally rude to me; plain and simple. Had she the professionalism to stand up and meet a loyal customer at the counter there'd be no poor review. I purchased a piece of furniture and set up its' delivery(this was not going to my home) on a subsequent visit. Spoke to 4 store associates about delivery and it was never mentioned that the delivery was drop off only. I figured price ($50) was determined by 7 mile distance. Price was never a concern, I pay quoted prices to have things delivered and tip the guys when it's done. Driver calls and we agree I'd be there in 30 minutes to accept delivery. Arrival and driver wants to drop it in driveway and leave, which was not prudent. On my way to an appointment I had no time to find and arrange for help and could not leave it unattended. I told the driver that I don't fault him. I asked him to contact store so I could work something out and he would not. He said it wasn't like they were going to send anyone to assist and as far as they're concerned he made delivery whether he unloads or not. Said to me, "people tell me all the time" they weren't informed it was drop off only. Fast forward several minutes and I'm on the phone with Sara who (having been informed by then) rudely says it was up to me to ask details of delivery and that the first money is lost and to come out again there's no break on what I was completely prepared to pay had any of the store associates asked delivery details. Her words to a customer discussing his dilemma with a $300 sale being delivered were spoken in an unnecessary and insultingly curt tone. While upset with the situation I had not spoken insultingly, curt, profane or threatening to her or the driver. I wanted it delivered and didn't want to pay a double delivery fee which is what I'd be doing including the trip that I was not aware was unacceptable until it arrived. Either it is as Sara rudely stated that it's the customers responsibility to look among numerous signs on promo's specials and assorted information to educate themselves on what store policy is or rather what the delivery driver says; this happens regularly as it is not discussed upfront. Here's where the new and absurd 2023 unAmerican animosity reached its' peak in what I considered my local store. Sara made the "conscious choice" to sit 20 feet away from the counter and ignore me when I arrived for my refund although she recognized that I'm a regular shopper. That effort on her part, to be purposefully and personally rude to me warranted this review by a lifelong Sutherlands customer. Correction, past customer; keep my $50 rude lady because the $30-40 monthly I've spent for decades at Sutherlands on hardware and dog treats doesn't mind going elsewhere.

Lost mask in parking lot and they stopped me on the way in…read more Explained and they offered me one for a buck . Other big box stores will provide you one at no cost. So much for friends of damily huh. This contractor will never go back.

This Lowe's always seems like a hardware store that is somehow dealing with depression and low self…read moreesteem. There are some very friendly good people there, but trying to find the tool or part needed frequently ends in going someplace else. We are in the middle of remodeling a home, so our visits are frequent and many times we aren't exactly sure what to get. And there are some great equally helpless staff to point us to the wrong solution. There are things the Lowe's has. Craftsman tools and some parts, for instance. And there are things they don't, like the proper wide replacement bracket for a Harbor Breeze ceiling fan that probably was purchased there. It's like a darker version of HD. Literally, it feels darker and less friendly, as odd as that sounds. The comparison applies to the staff as well, where the guy in the plumbing isle at Lowe's can lethargically point you in general to the location of some of the parts, the guy in the plumbing isle at HD can brightly describe exactly how to solve your problem backed by 40 years of master plumbing experience he recently retired from. Sure, we frequent Lowe's. It's conveniently located. And in general, a 2x4 is a 2x4, and a dry wall screw is a dry wall screw.

I am happy with the light fixture I purchased, but the experience in the store could have been…read morebetter. I recently had ankle fusion surgery so I am re-learning how to walk, meaning I have to use a walker and can't walk long distance yet. Upon arriving, there were no motorized carts available. We entered right by the customer service desk, so I stopped and asked about them in case they were located at a different entrance. Mind you, I have a giant orthopedic boot & walker, but the woman still looked at me like I was a lazy POS & said "we only have one so someone must have it," then rolled her eyes and turned away from us. I started the long-for-me walk to the lighting section and had to stop part way to rest. Fortunately, some other customer had seen fit to open up a package of folding chairs nearby, so I was able to sit down for a few minutes and rest. At this point a nice young lady who worked there came by and asked if I needed help, and I explained the motorized cart situation. She was aghast and said she would go find it. She recruited a young man to help, and they found it out in the parking lot. The young man drove the cart to me and things went fine from the there.

I was shopping for soil, plants and mulch and they put a gate up while I was shopping and shut…read moredown the whole section in the middle of the day, very rude. I guess that's what you get when you go to a place with 2 stars.

Ordered product. Went to pick up waited an hour was not in stock took another 20 to get a refund in…read morethe out of stock item.. waste of everyone's time. Doo better Home Depot this is not ok

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

I can always seem to find what I am looking for and the help are generally helpful. Recommend…read moreshopping here.

There is no better place for my jewelry tools, at this price point. Friendly staff. They don't…read morehover, and they don't avoid questions when I have them. No nonsense. Tools galore! My fave, you ask? My double barreled rock tumbler. Found it for half the price of any other jewelry supplier, and it works beautifully.

Never received my order, no email replied to. This company is a joke. Dispute for charge…read more Terrible customer service.

Only shipped half the order. Months long wait for other half. Timeline too long needed to return,…read morethey refused to pay for return shipping.

Eventhough David is no longer running the store his idea was fantastic and products are spot on.read more

Super nice people. Very helpful. Helped this novice get everything I needed for two wall braces…read moreand to fill 40 feet of foundation cracks in the basement after getting ripped off by a contractor. They answered any question that I had.

Great selection of Hardwood and good pricing! Guys at the…read morefront are very helpful and friendly. My go-to spot for lumber!

While I was there yesterday, I noticed a new inventory of beautiful qtr sawn cherry, however , at…read moreclose inspection I observed that a majority of the boards had horrific tear out from a planer that needed sharpening or a helical cutter head. Advertised as 4/4 after re-work wouldn't be more than 1/4 inch left. I asked the clerk if he was aware and would he reduce the price, he said he couldn't, that's how he got it. Very disappointed. Purchased the only board out of 40 that had 10 % tear out/waste. Great selection of exotics and domestics however the quality/grade is poor and the milling is very poor in my opinion that covers 50 years in the trades.

It's great to get inside somewhere warm on a cold night!…read more Headed to aisle where vent covers were located. I had guidance from an associate. Self checkout was the only option. It was fast and easy. The self checkout assistant was pleasant both in greeting and farewell.

I have 4 Home Depots within a 20 minute drive of my home. The Independence store is the very best…read moreof them all. Thank you