Very professional and very knowledgeable group of men that are very proud of what they do and it shows in the quality of their work. They are on time, clean in their workmanship and hardworking. We are very pleased with the work they did not only at my residence but at my rental house and I highly recommend them for your next roofing job. You will NOT be disappointed. Rick M., USN Retired read more

I worked at Smith and Ramirez Roofing for 9 years as their main salesperson (aside from the owner). I'm Brittany--the same name you'll see on many of their past customer reviews. During my time there, I saw a constant turnover of employees and staff coming and going. I left due to ongoing issues with not being paid, and I'm not the only one--others are still owed money. After I left, my name and phone number were still being used with customers without my knowledge, which led to confused and upset homeowners contacting me directly. To my knowledge, the company is also currently facing legal action from the city. Based on my experience, I would strongly recommend homeowners and potential employees proceed with caution. read more

Smith & Ramirez Roofing in El Paso, TX, recently did a fantastic job on my roof. Brady Wolfe was my main point of contact, and he was incredibly responsive and communicative throughout the entire process. Ally also played a significant role and was very helpful. I had a pretty rough start to the year when my roof lost several shingles in January due to high wind storms. It looked terrible, and I realized I had no idea when the roof was last replaced, even though I've been living in my home for five years. Brady came to the rescue with dozens of options and presented them in such a professional manner. I decided to go with Timberline HDZ shingles, new piping boots, and metal overhangs. They ended up replacing the entire roof, and because my house was built in the 1930s, there were quite a few code upgrades that needed to be made. The whole project took about a week. I found Smith & Ramirez Roofing after getting 5-6 quotes from other companies. Each one fell short for various reasons - some were too pushy, others weren't professional, and some didn't even provide a quote. Smith & Ramirez, however, stood out with their professionalism. They showed up in uniform, had beautiful brochures, and their Instagram is full of videos showcasing their recent work. The roofing crew was friendly and professional, always making cleanliness a priority. They constantly cleaned up nails and dropped shingles, which I really appreciated. The Timberline HDZ shingles have a 50-year warranty and look absolutely stunning. They definitely upgraded the whole look of my house. The crew also had to fix the pitch on a big part of my roof and added wood boards throughout because the old roof was in such poor condition. Their customer service was top-notch, and they were very patient with me as I arranged the loan to pay for the final portion of the invoice. During their time working on my roof, I made sure to show my appreciation by buying pizza for the crew a few times and providing Gatorades and water. They seemed to appreciate it, and it was nice to support them while they worked hard on my roof. I would definitely recommend Smith & Ramirez for their professionalism and quality. While there are a few things that could be improved, overall, they did a phenomenal job. If I ever need a new roof on any investment properties, I'll certainly use them again. Plus, they provide a customer portal with all the photos and documents you could ever need for insurance or your own records. Smith & Ramirez Roofing did an outstanding job from start to finish. Their commitment to quality, professionalism, and customer satisfaction truly sets them apart. If you need roofing services, I highly recommend giving them a call. EDIT: Original review had " it would be helpful if they had someone on staff dedicated to working with the insurance company for payments and supplements, so I wouldn't have to handle everything myself." And it turns out my insurance policy is an "ACV" policy with a lot of limits on what can and can't be done. Despite this, S&R has been working with the local adjuster to get additional supplements paid on necessary additional work done. read more

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Needed a complete replacement. For several years attended Home Shows and spoke to a number of roofing contractors. Smith and Ramirez was really the only one that completely understood my concerns. Found them to be knowledgeable and professional. Was concerned with the cost, but I didn't want to go cheap. Felt better about how much I spent after I just happened to run into the city inspector as he was coming down from inspecting the roof. He said it "was a beautiful roof". He went on to point out, in detail, all the things that were done right. Said he sees a lot of work by other roofers that is not completed properly. The only hicup was it took longer to complete job, but worth the wait. read more

We saw them at a home show in Las Cruces. We asked about doing some minor repair work on our roof. I emailed twice and called once and got no response. I even asked if they were too busy for such a small job to at least me know. Still no response. read more

The roof they put on was fine. After numerous calls and emails they still have not replaced the gutters in the front of the house as promised. Beware, all concerns of mine were dropped the moment the check cleared. After that, empty promises. Don't trust them to come back and finish things later, withhold payment. read more

Never returned calls. Lead us on for 6 months waiting for them to make repairs, ended up telling us that our roof wasn't worth their time. Please look for other businesses for your roof repair, or use these guys as a 3rd redundancy. Owner was supposed to return our calls on 3 different occasions and never did. The estimator and didn't return our calls we left messages at the front office on 5-6 times and did not return our mobile calls after leaving messages with them. Before they even looked at the roof they required us to sign a contract stating we wouldn't hire any other company and then never showed up to appointments for our estimate. For 6 months they stated they would come, stay in our budget, and finally they said that they couldn't get more money from the insurance company over 7k so it wasn't worth their time to help us. My rep Vena came and told me this was work they could do and not to worry they'd handle everything. My insurance would only cover hail damage, repair for my flat roof, and shingle replacement. After 6 months she said she had to drop us because they couldn't get more money from the insurance. read more

I called the get an estimate for the repair of my roof. They called back and scheduled the inspection for 11/22/21, nobody needed to be at home. After I did not hear anything for a few days I called again to check in the status of the estimate. They took a message and somebody would call me back. Some response today 12/13/21. What is more to say? read more

I had an excellent experience with this company. Britany was very knowledgeable and helpful. I got my estimate done and they started work about a week and a half later. The guys working on my roof were very nice and knew what they were doing. My roof was completed in 3 days. Definitely very happy! read more

My experience with Smith & Ramirez Roofing was priceless. Everyone knows that having to deal with insurances and shady contractors is a bit scary. But Smith & Ramirez Roofing easily made me take my guard down as soon as the first appointment with their staff. Everyone is so friendly and professional. You get one on one contact with the owner who walks you through and explains exactly what is going to be happening. I was extremely satisfied with the results of my roof. I love to hear my neighbors compliment how nicely my roof turned out. I recommend Smith & Ramirez to anyone who takes pride in their biggest investment, their HOME. read more

Very good work. They work soo fast my roof was done in two days. I highly recommend these guys. Very friendly very helpful thank you chris

Horrible Experience! *Did NOT pull a Building Permit! *Put Roofing Felt over old Nails! *Nails exposed after job completed... had to remove and replace over 30 shingles which did not lay down properly and are still sticking up. *Roof Leaks!! *Vented Ridge Cap blew off in a wind! They looked us in the eye and told us they would replace our roof if they couldn't get the roof fixed to our satisfaction...but this was all talk...smoke and mirrors. One excuse after another. Been over 14 months now and we are still waiting. They sent out an crew that was totally inexperienced to do our work. We had to stop work when we notice they were rolling out the roofing felt over the old shingle nails that were never removed. We are seniors and they thought we wouldn't notice. If we had not been home and watching the work we would have ended up with a leaking roof. Roofing 101 is to remove the old nails before installing the new roof. Why is that so hard? Then even after them removing the new roofing felt and removing the nails..we still ended up with old nails under the new shingles. To top it off upon our inspection there were exposed nails so many that about 30 shingles had to be replaced. We were told this is why you have a 30 year warranty. But I asked them after my roof has leaked unnoticed for 20 years who is going to do the mold removal and fix the rotted wood. Code is to have all of the nails covered by the row above. Speaking of code and Building Permits and Building Inspectors they did not pull a building permit. Say What? Every roofer pulls a building permit right? NOT Smith and Ramirez! They told me that an inspection wasn't necessary....said because of the recent hail storms that all they needed to do was to take photos of the roof. We thought they pulled a building permit but that they only didn't need to call the inspector out for the inspection but after the job was done and we had already had many issues we called the Dona Ana County Building Inspector and he said "I am not showing a permit for your home". Really? How does an experienced roofing company not pull a permit for a new roof when it is required on every job? Finally they pulled a permit after the fact and the Building Inspector found issues and most have never been corrected. We insisted from the beginning that removing and replacing singles with exposed nails was not acceptable because of the shear number of of them. With each shingle they had to try and remove them without tearing the shingles around them...insisting that these tears were okay and not an issue. Our roof is a simple ranch roof with no hips or valleys. How easy could it be to do a good job? Instead we bought the best Owens Corning dimensional shingles and got the worse workmanship that you can imagine. The vented ridge cap even blew off in a wind! They did come and fix that after two rains and numerous calls. We asked to have the roof replaced. We have tried to work with them but all they do is keep putting us off and it has been over a year now. A complaint has been filed with the Better Business Bureau and as of this time it has been a week and no response from them. We even left a message and a text with Ty Smith, one of the owners, before filing our complaint and he never returned my call or text. Tells me that they are just not concerned with Customer Satisfaction. Why else would the owner not return the call when we tell the secretary that we are dissatisfied and wanted to talk to him? Doesn't care obliviously. We do NOT recommend Smith and Ramirez. BEWARE! read more

Smith and Ramirez did my roof in the spring. I am very pleased with the final result. They gave excellent service and I highly recommend them. read more

I am a local insurance agent in El Paso and i recommend getting their roof fixed or replaced with this company. They will treat you with great customer service and give you an honest price. read more

Smith and Ramirez Roofing are very professional and reliable roofers.