If 0 was an option- My daughter's appt was for today at 8:30am. While waiting, another patient along with my daughter and I jumped out of our seat because there were roaches in the reception area. They then called us in around 9:12am. We left the office at 9:20am. My daughter was referred to this office for treatment. We expected my daughter to be seen and get treatment for the cavities found from the other dental office but when I brought it up, they seemed to not know much about it. Long story short, we didn't get treated but scheduled for another day. They also do not go over pricing as other dental offices do, you need to ask so you won't be surprised. Upon checking out, I asked to obtain a copy of my daughter's X-rays. I had called over the phone for it a few days before and front desk said we just need to come in to fill out a medical release and we can get a copy on the day of. When I was there in person, they said it was not allowed. From what I know, we are entitled to see and obtain copies of our own records. Overall, we will not be coming back. read more

I came in for a routine exam for the first time. Then I was told I had some small cavities. I scheduled right away to take care of them. I was scheduled for two separate appointments. I came in for some adjustments as my bite was way off. During the last visit, the dentist broke another tooth she hadn't worked on and when I confronted her and explained I had a "hole" she handed me a referral paper to go to La Jolla Specialist and not once apologized. When I contacted this place they did not want to quote me unless I scheduled and appointment first? Then she said that tooth needed work anyways maybe a root canal? I went to another dentist my family referred me to for a second opinion as I did not trust her. He said I did not need a root canal but now I had to get a crown and pay $1,150 for her mistake which she didn't even own up to!! The worse place and dentist you can come to. Do not go to her unless you want to end up like me :( read more

They charged me for my visit after literally filling a claim to my insurance with my insurance telling them i owed 0$ for my initial visit. My insurance assigned this dentistry to me, and to say it's unclean and unprofessional is an understatement. It is a small location and I didn't have to wait long so I'll give them that. I had an initial visit which consisted of x-rays and a "cleaning" towards the end of the visit they said they would write me down an orthodontist referral so I can go get an assessment for braces. They decide to tell me last minute that they don't take cards and that I needed cash which I didn't have on hand so I had to walk to find and ATM to give them the cash. When I got back they said they decided to mail me my referral instead of handing it to me which was a little annoying because I wanted to get set up with an ortho asap. It's now been a month with no referral. I've called them twice asking where it is, if it was sent and someone who sounds stoned off their ass picks up and takes 10 minutes to basically tell me it wasn't sent so they'd send another. Still not received. It's just all a bit unprofessional and the floors are covered it dirt as though people came in with muddy shoes and they just let it dry up. Also the x-ray bib was literally stained with neck sweat/ dirt that was placed on my bare skin. I went in to ask about my referral and had one of the girls at the desk giving me nasty looks. read more

I looked up dental offices that took my insurance and stumbled upon this location. I couldn't complain much about the care that they did, but the unprofessionalism was outstanding. The first time I went to this dentist, I was uncomfortable because he was talking to me about the Caitlyn Jenner situation in a very non-politically correct way, calling Caitlyn an "it". I still scheduled a follow-up appointment while I was there to give him the benefit of a doubt. Prior to my first appointment, I received no calls or reminders. However, prior to my second visit, I received about five calls. One to schedule my appointment, I forgot that I scheduled one since they were calling me to schedule and happened to schedule a second appointment. They continued to keep calling me to the point of what felt like harassment. I still came to my appointment. The second time I came, they were very late taking me back for my appointment even though I was on time, and then after taking X-rays, they tried to get me to come back on another day for a simple cleaning. My teeth are not bad, so it was just annoying and unnecessary, especially since I have a busy schedule, so scheduling a second appointment for the same treatment sounded ridiculous. Someone ended up cleaning my teeth before I left. The only good part was that the entire staff was friendly to my daughter and didn't mind her being there while I got taken care of. I had avoided them for a while, but now I have finally switched providers and am much happier with the environment of my new dental office and my overall care. read more

DO NOT GO TO THIS DENTIST!!!!!! I took my husband here since this is the place my insurance assigned us to (June 2010), first of all my insurance calls them Spring Valley Dental Group, I find it interesting they go by two names. They told us my husband needed almost $11,000 dollars worth of dental work which was a lot of crap, I asked for x-rays that my insurance paid for and they told me I could only have them if I paid another $35.00 for them (when they are already paid for). I think the reason they wouldn't give them to me was, they asked my why I wanted them and I told them I have an aunt who is a dental assistant and she wanted to look at them. While I was waiting I noticed every child that came in was getting some type of oral surgery and all had silver teeth. I've never seen this at a dentist office. I became wary of them at that point, then to see how much they wanted to charge us, I was amazed. The staff is rude and treat you like they could care less if your there. If you want a pleasant time at a dentist or at least as pleasant as going to the dentist can be DO NOT GO HERE!!!! I believe they are the type of dentist who says you need work when you don't. read more

If you plan to go to a dentist appointment with them make sure you have no planned engagements for the next hour an a half. The dentist is so busy he doesnt get to you until 30 minutes read more

Poor customer service. Dirty clinic. Long wait. Scheduled at 11am, sat inside to get my xray before my scheduled cleaning, 40mins still waiting for someone to do the xray, nobody checked in, nobody cares people walking back and forth. Finally decided to leave the clinic!!! read more

This is an extremely subpar dental office. Appointment times are a joke here; my 3 appointments in the last 7 days have had 2 hour wait times before being called in. Patient Privacy/HIPAA is not on their radar; there were medical records of another patient laying out on the exam room counter and the computer above the exam chair was logged in to show their full list of patient names and radiology records. Medical records and images are not shared between both locations, so there is high potential for double billing for xrays. Neither consulting dental provider seemed concerned with ongoing pain scale of child patient, just interested in passing the buck to refer for 2nd opinion within office, and to refer out to another provider. I will be calling my insurance carrier to complain about this office participating in my network, and to change my primary. read more

Poorly ran dental clinic. They are always running behind, by at least 45 minutes! You set an appointment but you will wait 45min to 1hr 15min depending on how busy they are. We have set an appointment at 9am one time, there were 4 of us scheduled for 9am but there's only one doctor! The clinic is dirty as well. Go find a better one. Idk how they're still open and have customers, most likely because they accept all insurance. read more

I wanted to give this dental clinic ZERO STAR but sadly, there is no option for that. If your insurance assigned you to this dental clinic, change it and NEVER GO HERE!! Before coming here I read all the bad reviews but we want to give it a shot and take the consequences maybe it's different with all patients, right? But NO as expected it is the WORST dental clinic that you're ever gonna go to!! Here are our experience to this office: First - it took us an hour to get called in and finally sit in the chair. Second - the old black lady was RUDE even to my 2 year old baby niece (how can you be mean to such a sweet innocent child?). She took my husbands x-ray and is very careless, she'll bump the equipment intentionally for more than 10 times to my husbands face without even saying sorry and she coudn't get a proper picture of the teeth so she keeps on deleting and retaking it. My husbands sits there just for an x-ray for more than 30 minutes because she coudn't get it right. Third - after the dentist finally check my husband they were telling him that he needs all of this treatment that will cost him out of pocket more than $8,000 eventhough we have a private insurance. After my husband said that he only wants to get whatever our insurance cover they told him that they are not doing anything to him so he wasted his time there just for the x-ray, no cleaning nothing at all!!! Fourth - after they told him that they are not doing anything to his teeth because he needs all of those out of pocket treatment before they can do the regular cleaning. They told my husband that they got him approved for CARE CREDIT, say what????? CARE CREDIT????? In the first place MY HUSBAND DID NOT FILL OUT ANY APPLICATION FORM NOR GAVE THEM ANY CONSENT TO RUN HIS CREDIT FOR CARE CREDIT. SO TO MAKE YOU SAY YES TO ALL OF THOSE UNNECESSARY TREATMENT THEY WILL AUTOMATICALLY RUN YOUR CREDIT FOR CARE CREDIT EVEN WITHOUT YOUR KNOWLEDGE!! So I called care credit right away and close the account!!! Please be aware of that if ever you want to take the consequences and go to this dental clinic. Fifth - as for my experience... After waiting for an hour to get called, I was seated for an x-ray, doctor checked my teeth and he said I'm good for just a cleaning so the assistant and the doctor started what they call "prophy" THEY DID NOT CLEAN MY TEETH PROPERLY!! I've been going to the dentist every 6 months so I know already how they do the proper cleaning. The dentist just did a little scrubbing on the teeth for I say 5 minutes and told the assistant to do the polishing. So that was it?? That's was the cleaning already??? After I got home I checked my mouth and it not how it supposed to look after a dental cleaning. I DO NOT RECOMMEND SMILEBURST!!! VERY DISAPPOINTED, POOR SERVICE, RUDE PEOPLE, VERY UNPROFESSIONAL DENTAL OFFICE STAFF, FILTHY EQUIPMENTS, AND THEY WILL GET AS MUCH AS THEY CAN FROM YOU OUT OF POCKET EVEN IF YOU HAVE INSURANCE, MIND THAT THEY RUN YOU FOR A CARE CREDIT WITHOUT YOUR CONSENT. BE AWARE!!! read more

* update * now I'd like to give this place negative stars... I was billed $500 for 2 fillings that were done 2 years ago! WTF. Then, when I called and complained that I was told that the fillings would cost no money, and besides that this bill has come in 2 years later... they said they could discount me ... and they discounted me down to $300. It disturbs me that they can actually discount me that much... it makes me think that they really just over charge people .. which I'm sure they do. anyway ... I just paid them and got it all over with cause I don't want anything to do with this place anymore. read more

dirty, ran over an hour late for 4 appointments in 2 days. they must only be in business because they take every insurance

This is the worst dental office I have ever been to. Tried to have my x-rays that I paid for transferred to another Dentist and they will only do so if I pay them $35.00. This is despicable. I have never used that word before in dealing with any company. These people deserve Zero stars Poor service and then try to stick it to you on the way out the door. They also stated they worked with my Insurance and then charged me $100 for a teeth cleaning when my insurance co-pay should have been only $5.00. I have notified my insurance carrier. read more

If i had the option to give negative stars i would. Worst place to go to for dental care. I took my daugther in for an office visit (which by the way the doctor did not see) as soon as my daugther sat on the chair the doctor comes in and says "shes done" when i went to the front office i was told I wouldnt be charged because the doctor didnt see her and now im being billed 43$ because "she sat on the chair and it counts as an office visit" according to them... i called earlier the lady who answered was plain rude.. i called again she put me on hold for 13 min until she hung up ultimately... overall terrible experience DONT go to this place they will give out such terrible customer service.. read more

My insurance assigned me to this place and i will change for sure. I read bad reviews but i wanted to give it a try. The wait was long and they were just two people inside. When i got there a customer was arguing with the secretary and it was annoying it looked that there was a miscommunication with them about money. When i when in the "depth cleaning" was horrible. They checked my teeth passed a toothbrush machine with toothpaste for about 4 min and i was done. The dentist didn't even clean in between my tooth or use dental floss. I have been to other places and i am sure that is not how you do depth cleaning. Not a very happy experience. read more

Very unprofessional . My husband paid them over $2400 to get some work done. He decided that he didn't like the way they treated him so he decided not to get the work done there. We have been waiting for almost a month to get our money back. They keep giving us the run around. They had my husband on hold for almost 20 mins then hung up on him. I talked to the guy who answers the phone. I told him I need to speak to his supervisor. He said she wasn't there. I asked for her name. He said he couldn't give it to me. I asked him why is it taking so long to get the money back. He started stuttering. I told him I'm getting very upset & I'm going to come in & talk to his supervisor. He said "do what you gotta do". I changed dentist and I wouldn't recommend this dentist to my enemy. read more

The person that does teeth there she's a women maybe in her late 30s did a horrible job she's so unprofessional I paid 150$ for a filling and I can't eat right and it's cracked worst dentist place In spring valley Smfh read more

My dental insurance assigned me to this doctor. On my first visits to this dentist for a routine cleaning I was told that I needed deep cleaning and my copay was $100 for each side. When I told him I just wanted a normal cleaning and I'd consider the deep cleaning later, he told me I didn't have choice, he is lobligated by law to do the deep cleaning. I had deep cleaning before and what I got from this offlice wasn't deep cleaning. They used a sonic scaling tool, no other picks or tools. Not good service with regard to waiting to be seen and service while in the chair, but I oet through it. Six months later they cancel my cleaning appt 4 times before I can get in. A girl comes in and says she is going to clean my teeth before the doctor comes in and she begins getting ready to do polishing on my teeth. When I tell her that polishing isn't cleaning she leaves. Someone eles comes back after10 minutes and tells me the doctor will be with me soon to do the deep cleaning that I'm requesting. I call my dental plan customer service on the spot ask about cleaning services covered and they tell me that this doctor has never billed them for service to me. I'm up and out of this place and would never go back. read more

if there was a negitive mark i could give them i would! i was taking my son here for the first time. first i called and made an apt which they called and cancled three times! then finally i show up on my apt date 45 mins early only to be told that they think the dentist will be leaving in 20 mins, and that wasnt a def answer. then after having me fill out paper work and waiting for 20 mins, a ladie storms from the office area out the front door! five mins later i find out its the dentist that might or might not leave in 20 mins! then the front desk tells me oh she did end up leaving im sorry! i asked when did you know the dentist was leaving? they knew at 2:30pm! so from 2:30pm till 3:45pm i had not recieved any phone calls letting me know i had to reschedule ! totally unprofessional ! read more