Very quick and caring team! We had an emergency tooth extraction due to an infection. Everyone…read morewas very compassionate and professional.

They wanted to help me no matter what and I could tell they cared so much about my health and well…read morebeing I would be doing this place an injustice if I didn't leave a review. Polite My tooth was taken out by a jolly rancher... I know, really exciting... I called them the Friday after Thanksgiving around closing time. The person who answered was so apologetic they couldn't take me in that day, but asked me if 11am tomorrow would work. I got a call later asking if 10am would be better. Communication When I got there, they were so warm and welcoming. Asked me to fill out the paperwork and got me right in. We did x rays, had a quick peek, and they gave me a quote. (I don't have any insurance so this is important to me before ANY work is done) they showed me where my issues were, what I needed to get done, and him gave me a slightly less expensive temporary alternative until I could go in again and get the complete job done. Communication No fuss, no muss! Clean, professional, polite. Would recommend!

Unfortunately, our experience began on a very disappointing note…read more Scheduling our appointment with Natalie was unnecessarily stressful and frustrating. The process lacked the level of professionalism and customer service we'd experienced in the past, making what should have been a simple task far more difficult than it needed to be. Our experience did not improve once we arrived. Nicole was unprofessional from the moment we met her and remained that way throughout our entire visit. Her demeanor was unfriendly, and her interactions with us lacked the courtesy, respect, and professionalism that every patient deserves. Rather than making us feel welcomed or valued, she made the entire experience uncomfortable and unpleasant. Overall, the quality of patient care fell well below expectations.

had a very embarrassing and unpleasant experience with the office manager. She never even…read moreintroduced herself before accusing me of owing them over $1,000 -- which was completely incorrect. I immediately tried to explain that I had already paid in November 2024 for my two dental crowns, but she kept repeating that there was no record of any payment. This all happened in front of other patients, which was humiliating and stressful, especially knowing I was right. At one point, I mentioned that I had just paid $5,000 for an upcoming surgery, and her response was, "Oh, congratulations." I found that comment incredibly insensitive and unprofessional, given the seriousness of my situation. I said is nothing to congratulate me for a mayor back surgery, and she responded oh well my husband has one of those . Eventually, I told her to call me once she had proper documentation showing that I owed anything and left the office. About twenty minutes later, I received a call from Stacy letting me know that it had been a mistake and that I didn't owe anything after all. The least the manager could have done was to call me herself and apologize for her behavior. Because of this experience, I will never return to this office. No patient should have to deal with that level of disrespect or lack of professionalism.

I have been going here since I was a kid (at least 20 years). I haven't had a bad experience! I…read morelove my dental hygienist!! She is so friendly and remembers things I talked about from the last visit (each visit is 6 months apart). I don't know how she remembers but definitely makes you feel known. I enjoy catching up with her and hearing about her husband and kids. She does a great job on my teeth! Dr. Whiting is great too! He always asks about my family (who also go to him) and ensures I am in the know about what's going on with my teeth. He is very knowledgeable and will help you take precautions to ensure your teeth do not get cavities. I never feel ripped off or kept in the dark about things. I don't mind going to the dentist knowing I will have a great experience each time! Would recommend to anyone looking for a new dentist in the area!

I have loved all my experiences here! The hygienists are so nice and gentle! Dr. Whiting is kind,…read morequick, and thorough! He is very straightforward and doesn't suggest extra work just to chase a check. The office and my experience here have helped me overcome my fear of the dentist!

I'm a 34 year old mom just getting back into taking care of myself again…read more My first meeting with Dr. Tiner was totally normal and we had a plan in place for a tooth extraction. It's my front tooth and I'm extremely nervous about it. I've had root canals and interior bleaching that felt like pain from hell from years ago so I have been very anxious. I went in for my tooth extraction this morning. I noticed I received a text from Dr. Tiner's office yesterday saying they had prescribed me amoxicillin. That was the only drug listed. I knew the amoxicillin was going to be for after my procedure so I had arranged for my ride to take me by CVS and pick it up on the way home after the procedure. When we showed up today, they asked me where my oral sedation was. The office never explained to me that I was going to have an oral sedation prescription that I needed to have filled and brought with me to the office. Nurses looked in the back and saw that they had some left over from previous patients and they would be able to give it to me so it was not a big deal. At this point, I'm already losing trust in the office. I should've been aware that the oral sedation I was going to have was going to need to be picked up by me beforehand and that was never communicated. I go to the back and have a quick x-ray and another nurse tells Dr. Tiner that I don't have my oral sedation but someone said we had some. Dr. Tiner confirmed. He walked into our area and set the oral sedation on the counter, looked sideways at me, and in a very condescending tone said "I don't usually have these." he then explained how I needed to have brought my own sedation. I told him nobody told me I was going to need to bring my own sedation, I would have filled the prescription before my appointment had I known it was that important and then he still managed to respond in a condescending tone. I told him I was going to be leaving and then I got the spiel about how much he wants to help people. I go out to the front lobby, crying, and another nurse says, please don't worry we have plenty of oral sedation in the back. Dr. Tiner seems to enjoy talking down to women when they are very anxious and scared. He should be ashamed of his behavior this morning.

If I could give less than one star, I would…read more This part of the review is specifically for Tina: Hi Tina. You don't know me but I know you. My mother in law came in today for a visit to get some work done, continuing on per previous work. You were so rude to her. Your snide remarks and snarky attitude were not needed or called for. The comments you made to her were so incredibly out of line, I can't believe you're allowed to interact with patients. Is this how you speak to your own mother or how you would like to be treated when you're PAYING for a service?! I truly hope you receive some training on how to act and how to treat patients. As for the rest of the practice, the least you could've done was honored the discount my mother-in-law has been receiving for her care. Affordable dental work at your practice is impossible so the discount was the way she was able to keep going to get her work done. You should really work on your patient interactions, bedside manner, and ethics. If you're looking for a great dental practice, keep looking. Besides the rude comments and snarky vibes, there's too much drama at this office between the dentist and at least one other member of his staff.

Love this office! I've been coming here since I was a kid with Dr. Lai, and have continued enjoying…read moremy experience at the same office when Dr. Kapadia took over. This location is pretty convenient for those in the Richardson area, or even neighboring cities because it borders Plano as well. Charlene (front desk admin) is very friendly and efficient. I always get text notifications (you can set this up with them) two times prior to coming in, and a confirmation call. This is really useful for me because I make the appointments 6 months out and don't remember the specifics. If you need to change your appointment, it's also quite convenient to change times / days. Just take a note to the days they aren't open! The process of cleaning and results are always clearly explained to me when a question arises. The cleaning and polishing process is a painless experience, and fairly quick for me (under the hour). Everyone here is so nice- Recommend this dentist!

Dentist was a JA, don't go here unless you have perfect teeth and a thick skin. Dentist terrible…read more'bed-side' manner, awful.

I had to write a review because this dentist office is awesome! Thank god I found her! Ever since I…read moremoved to Texas I have had a phobia of dentist because of a REALLY bad experience I had with another dentist (see review other review). The appointment experience was super easy. The front desk assistant was very nice and professional. The office space is very clean and organized. The dental assistant was a little quirky but still very very nice. Dr Chepyala was soooo nice! She knew how nervous I was but was still very patient with me. She was very gentle and explained everything she was doing. She was super easy to talk to and it was just over all a really great experience! Thank you everyone at gentle touch dentistry you all are an awesome team!

Dr Loiseau is the best periodontist around! I had to have an implant last year. He did an excellent…read morejob. No pain and it looks like my real tooth.

I began a full mouth reconstruction right before COVID hit. Dr Jay & has team continued the…read morereconstruction as restrictions were lifted and he could get the office open. It took longer than usual because of the stops & starts, but Dr Jay and Tracy stuck with me thru all of it. I am not an easy patient, and this was no exception. The calming effect of everyone in the office eased my anxiety. The expertise of Dr Jay and the professional assistance from Tracy made me so confident in the outcome that I never worried about the final result. Just about the process. I had hated the way my teeth looked. I have worn nightguards most of my adult life after spending my teen years in braces. The constant teeth grinding moved my teeth around. Years of eating and drinking stained my teeth so they were never as white as I would like. Now my smile looks amazing. The fact that no one in my circle of friends or family have ever asked if I had "something done". I hear a lot of "you look great". I now have a smile that I use often. Complete strangers tell me what a pretty smile I have. Thank you, Dr Jay.

2019 review: Dr Hidalgo and his staff are extremely pleasant and professional. As a new patient I…read morewas impressed with the VIP treatment from everyone in the office including Dr Hidalgo. During my many decades of visiting dentists and just as long working in healthcare as a nurse, I have never had such a comprehensive dental exam. Dr Hildago was very thorough and took the time to explain every step and to answer all my questions. He seemed genuinely concerned with my dental health. I highly recommend Dr Hidalgo to anyone needing dental care or seeking a higher level to their dentist office experience. 2022 review: After COVID lock down Im back to see Dr Jay, and he and his office are just as awesome as I remember. First time ever having a filling that was totally painless; and I've had LOTS of fillings. Never felt the needle or the med. He's the absolute best!

Best dentist ever!! Dr. Mina is so loving and caring and very gentle, which I appreciate. Her…read moreoffice is also very clean and modern which is nice. Staff is also very professional and helpful on the phone! Thank you Dr!!!

Dr. Haghiri and her team are fantastic. She's gentle, professional, and always makes sure you feel…read morecomfortable. She's also amazing with kids--patient, kind, and great at making them feel at ease. Highly recommend her for the whole famil