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Antioch, CA

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Smile Hero Orthodontics

4.6 (11 reviews)
Open • 8:30 am - 5:00 pm

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Reviews are largely positive. People highlight the friendly and supportive staff, gentle care, and a clean, inviting office.

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6 months ago

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Review Highlights - Smile Hero Orthodontics

“Chris and the entire staff here, special mention to Juan, took care of me for almost 3 years.”

Mentioned in 8 reviews

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Oakley Orthodontics - Hannah getting started with X-rays

Oakley Orthodontics

4.1(68 reviews)
3.0 mi

A few years ago, I bid on a live auction at the Mothers Of Brentwood brunch!…read more The auction prizes are donations from businesses to help support the community, specifically this one was for children that needed school supplies. I won the auction of one phase of orthodontist treatment through Oakley orthodontist . He donated one complete phase! At the time my daughter was receiving services with a different orthodontist and we were just at the observation period waiting for all her baby teeth to fall out. Changing orthodontists is always an unsettling feeling, but I asked to speak with their financial department and I was told braces could range up to $7,000- $9,000. Through our military insurance, we only had $1,400 left in our account. I saved over $7000 by bidding on the amazing auction with Mothers Of Brentwood brunch! Zoe ended up getting braces with Oakley Orthodontic! After meeting them, switching over was easy! They were actually anxious to get her in that day! I love their location (near food joints) and their office is CLEAN, and child friendly with games for all ages!!! -Carmen Pangelinan

Everything started out fine at this office. I was actually referred here from my dentist…read moreironically. This really has nothing to do with Dr. Hardyks ability as an orthodontist. What is lacking is his administrative staff's competence. My wife switched jobs halfway through my treatment, and obviously her insurance changed as well. You would think this would be as simple as removing our old insurance and billing our new insurance. But instead his office staff continued to act as if we still had the old insurance.... which I told them multiple times we had switched. Then, when I called to make a credit card payment over the phone, they not once but TWICE charged the wrong card after I gave them the complete new card number. Their response was "Is it ok if we use the other one?" After all this, Dr. Hardyk then wanted to be paid in full prior to making my last set of aligners, never agreed to that in my contract. Don't walk, but run from this office.

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Oakley Orthodontics
Oakley Orthodontics - My son right after his braces were put on in November 2021.

My son right after his braces were put on in November 2021.

Oakley Orthodontics

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Shelby J Smith, DDS, MS

Shelby J Smith, DDS, MS

3.7(26 reviews)
1.2 mi

I was referred to Dr. Shelby by a case manager for my 7y/o son on the autism spectrum. It was his…read moredental first appointment ever. From scheduling, to the moment I walked in I felt welcomed. Dr. Shelby had us come to her office for a quick consultation prior to starting services. Parents with children on the spectrum, (particularly on the higher needs end) know how anxiety inducing these appointments can be. I was a giant ball of unhopeful nerves. Praying my son would not be judged, or become too difficult to be helped. A staff member came in to assist/keep an eye on him for the duration of the consultation. My son jumping into this woman's arms at one point, and yet she showed no irritation, and reassured me as I apologized repeatedly. Maybe it was written on my face, maybe she is a part time mind reader, but Dr. Shelby sat me down in that office, looked me in the eye and assured me everything was okay, and my child would not be judged there. Embarrassingly enough, I broke down in tears. It was like a weight had been lifted off my shoulders, and I was actually seen. Although my child did not tolerate the check up well, as I expected, the Dr. was still able to get X-rays, and did so as efficiently as possible! I received so much reassurance, advice, tips and tricks to help. I truly appreciate Dr. Shelby and her team for the excellent service, care and compassion we received. Would recommend!

I would strongly advise against trusting this office with your child's care. After six years of…read morebeing loyal patients, we were dropped from the practice simply because I asked for appointments after 2:30 PM -- even though their own posted hours are 9 AM to 5 PM. I was simply a mother, who hadn't had a job in over a year, asking for a small accommodation so I wouldn't have to miss work or pull my child out of school. Instead of compassion, the front desk clerk refused to even let me speak to the dentist -- someone we had trusted for years. I was so upset by how dismissive they were that I ended up in tears. One simple request turned into being completely disregarded, and it feels like something was said behind the scenes that wasn't true, because we were ignored and immediately dropped. When I respectfully mentioned I would leave an honest review about my experience, I received a letter dropping my daughter from care. They claimed it's their "policy" not to schedule young children later in the day, yet refused to show me any proof -- no signed document, no written policy, nothing. They also falsely claimed multiple attempts to contact me, but there was only one voicemail left. I returned the call and never received any follow-up. Six years of loyalty, perfect attendance, and a strong relationship thrown away over one basic scheduling request. This office does not prioritize patient relationships, communication, or professionalism. They will not advocate for you -- they will simply cut ties. If you want to be treated with basic respect and compassion, this is not the place for your family.

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Shelby J Smith, DDS, MS
Shelby J Smith, DDS, MS
Shelby J Smith, DDS, MS

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Smile Hero Orthodontics - orthodontists - Updated October 2026

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