I quite honestly had no issues with the level of care I received at this dentist. What drove me away was that during the height of early Covid, when it was advised by professionals not to visit dentists except in emergencies, they continued to let my insurance plan run out. The thing was, in my first year that I had the plan they were very communicative - constant texts, phone calls, and emails - asking me to come in for visits. I was out of the country for several months and wasn't able to get there, but I did take note of their exuberance to get me into their office. The plan autorenewed while I was away and then Covid hit. In my second year of the insurance plan, which is/was Kleer Dental Insurance, I didn't have any visits to their office at all. But the interesting thing was that they never reached out at all - no calls, no emails, no texts - trying to get me in for visits. So I assumed that, added to the news and what the medical advisory was at the time, that either their office was temporarily closed or, at the very least, they had suspended the Kleer Insurance from running out during the pandemic. When I finally called for an appointment after it was considered safe, they mentioned my Kleer Insurance plan was nearly expired. When I inquired if they had not suspended it from running due to Covid, the assistant on the phone got very short tempered with me and said as they had been open the entire time that they hadn't suspended the insurance period and would not give me any extension. I made certain to tell them not to autorenew my plan as I would no longer be going there. The woman on the phone said, "That's fine," in a very short manner and hung up the phone. I spoke with a representative from Kleer after that who mentioned they had told all the dentist offices who use that insurance that they were fine with any extensions to the plan period due to Covid, and were sorry to hear that Smile Exchange decided not to honor that and extend it at all. While I know Covid was tough for many businesses, this was just an extremely nasty and underhanded business practice. I had been a good patient throughout my first year there and received zero treatment or use of my plan in the second year due to the pandemic, yet they refused to extend my plan by even two months even though Kleer insurance would have allowed it. A shame really cuz they lost a good customer that day. read more

I'm a nervous dental patient. So I was skeptical that a "chain" dental establishment would be a good choice but I gave it a shot. I'm glad I did. The folks at the Warrington Smile Exchange do an outstanding job making you feel comfortable. The hygienist who takes care of me has the steadiest hands and could not be kinder or more friendly. I've had several visits in the last year and while always a bit nervous, I honestly feel good about going to the dentist for the first time in my life. And their prices are really good too! read more

if I could rate this office lower I would, do yourself a favor and don't bother. Office has entry level dental hygienists, the worst cleaning I have ever had, literally 20 minutes, water running down my neck, cleaned a porcelain implant with a metal instrument (should have used plastic) I complained and they took it out on my daughter, absolutely horrible and unprofessional, low class dentistry. read more

I did not understand their new patient system and was frustrated to not be able to have an exam and teeth cleaning in one visit. If you are a new patient, they require two separate visits for a cleaning and exam. Only an exam is accomplished on the first visit regardless of the type of cleaning required. I have never experienced this system at any of the four dentists I have visited as an adult. It is more efficient for the dentist but very frustrating from a patient perspective. Also, with Covid, it increases patient exposure by requiring more visits. read more

I will never return to nor would I recommend this dentist to ANYONE. The man that I spoke to over the phone who scheduled my appointment was very nice and assured me that I could sign up for the Patient Loyalty Program when I arrived at my appointment. When I got there, this was the first thing I asked about. Both receptionists said, "We don't have time. You'll have to come back for a second visit if you want to do that." The reason I chose this dentist was because of their Patient Loyalty Program. The reason I made the appointment was because I cracked one of my back teeth. Their website clearly states that they do both root canals and extractions (prices are listed on the website - see attached screenshot). I paid $79 for a "comprehensive exam." The dentist literally came in, looked ONLY at the cracked tooth, told me that it was cracked (DUH...) and said I'd need either a root canal and crown or an extraction. I said I wanted an extraction and was then told that I had to be referred to an oral surgeon. I paid $79 to have him tell me that my tooth was cracked and to walk out with a piece of paper (referral). The only reason I made the appointment with them is because their website had the prices listed for root canals and extractions which could only lead me to believe that they do them in the office. Why would they list prices for services that they don't offer? It was a complete waste of time and money and the dentist had TERRIBLE bedside manner. I would avoid this place at all costs. read more

Smile Exchange - Warrington - Why would they list prices for services that they don't offer?! - General Dentistry Near Me - Warrington, Pennsylvania

The staff at Smike Exchange are so nice and accommodating! I love Jenna and Maria. I always look forward to seeing them!

Today I visited smile exchange and had a great visit!!!!!!!! Dr Crow, went out of her way to make my visit GREAT!!!!! No one likes going to the dentist but today was a happy ending day. read more

The staff was as nice and courteous as could be. Made you feel super comfortable and calm while getting your teeth worked on. Very professional and would recommend to friends and family read more

Quality of care is low. Staff is always changing. Crowns not done correctly and mismatched. Would not recommend. Find a private practice. read more

Very friendly and informative staff. The hygienist was wonderful and the Dentist had a very professional and calm demeanor.

Great visit. Kind, efficient and very considerate. No pain. Enough said. Xxxxxxxxxxxxxxxx

Jenna, the hygienist has been here ever since I started crying and she has helped me a lot with my dental health. She is so knowledgeable and I have learned a lot from her. I have actually seen an improvement in my teeth and dental health since I've been coming here! Thank you for all that you do! read more

Great dentist so patient & gentle. Dr. Masetti has a gentle hand & he's very,very patient. The receptionist remembers you & explains charges & makes sure insurance papers processed. read more