Great experience. ! Friendly, professional and very knowledgeable. Will return with any other dental concerns . read more

They charged me and billed my insurance company . It took so many phone calls to them to get them to refund some of my money . I plan on calling the better business bureau and reporting them . And after reading all these reviews I am sure they are overcharging . Please do not go here if you value your finances . I may not see the rest of my money returned to me I guess . What a disgrace. And they had the nerve to tell me all dentists bill like this . read more

Great customer service and friendly workers! Very quick service and the atmosphere was open and it smells nice in the building. The doctor works fast and doesn't hurt patients! read more

Interestingly, I contacted their number they replied to this review with last week, given the holiday they were supposed to be in touch to see how they could resolve the issues and refund me some of the money I put out of pocket. I was billed 2 months later because they never submitted anything to my insurance carrier or called me if they did encounter any payment problems. I knew this was a Scam, no return call as promised, let this be a warning about using Aspen Dental, they need to be investigated and closed!! read more

I went to Aspen Dental in Warrington for emergency care in December and was quite pleased by the kindness of the staff and how quickly they fixed my problem and the cost was reasonable too. I returned again today to have more work done and I was quite pleased with all the staff. I asked at the front desk about the poor reviews and she said since that time a new dentist has purchased Aspen Dental (he's great!) and the entire office staff was changed over. What impressed me the most is I knew they would attempt to sell me the highest grade denture but the office manager was not pushy, she represented each grade of denture fairly, and was very supportive of the denture I chose even though it was practically the lowest priced denture they offered. I think you'll be pleased by Aspen Dental's new ownership and office staff. I was! read more

Yes, the best Dental practice! I initially went to Warrington dental and had the worst experience .. had an implant done and it fell out two days later and they did not want to take responsibility for their botched job. The dentist there initially was very good and warm, and I felt like I could trust him, but the workmanship was awful and when I called and made them aware of it they were very nasty to me ..all of them at the office including the dentist who performed the procedure treated me with so much disrespect and ignorance I was left flabbergasted.. do not go to Warrington Dental go to Aspen Dental, an established franchise network that promises on their work and treats people with kindness and respect and takes accountability for their end product. read more

Funny to see so many horrible reviews. My husband and I had a great experience. The staff was super friendly, the doctor had great communication and patience. I had four cavities, and I was taken care of in a professional manner. No complaints thank you so much. We had to use this office due to insurance, but we honestly had a great experience. read more

The staff is amazing very warm and welcoming. I've had nothing but great service Dr. Tran if I could give him 10 stars, I would this dentist does not hurt you at all. From the time he numbed up my gums to the time he did whatever he had to do For my treatment. It was absolutely awesome so I would definitely recommend this office and Warrington for any type of treatment, Lauren, the hygienist did an excellent job cleaning my teeth and she also recommended other products to me that I can use that would be very helpful for my for my oral care so again I would definitely recommend this office is very clean. They're very efficient. I've had no issues whatsoever. read more

I should have listened to all the awful reviews... I walked into Aspen Dental and gave them my insurance. They said they would check it and let me know. Josie called and left a voicemail stating they DO take my insurance and left a number to call and make an appointment, so I did. I took off work and walked 2 miles in 2 degree weather, got there on time, just for them to tell me that they DON'T accept my insurance, oops sorry! What a disgrace!! AVOID THIS BUSINESS AT ALL COSTS! Thanks for wasting my time and money. read more

TOTAL RIP OFF - their compressive free exam comes with a $165 bill. I told Aspen front desk. I only want your free exam. I told them I do not want to be billed afterwards. Aspen front desk stated in clear concise terms that the exam is free. Aspen front desk said they'll submit to my insurance and accept in full any or if no insurance payment. Well, Aspen lied because Aspen billed me. TOTAL RIP OFF. --- Edit: reply to response from owner I reached out to the phone number on the bill. Have questions about your bill call 833-902-4848. That number after tediously looking up my account and telling me the same info as stated on the bill....they transferred me over to the office. Office Manager promised to clear by balance with a new patient coupon. I'm still waiting for promised email. Edit2: I'm still waiting for promised email stating ... $0.00 balance. read more

Haven't been there in over a year and a half and still getting mail that I am being charged for things when I last vacated them I had this issues and paid off everything and asked if I was all cleared and had nothing left to pay and still getting bills. Please Caplin how that works. Also all the work that was done lasted about three moths before there was some kind of error they need to do a deeper dive into the type of people they hire. read more

I arrived for an appointment and they had a sign posted saying their system was down and they were closed. Which wouldn't have bugged me except I didn't get any kind of message or hint that they were closed or wouldn't be available, and I specifically made an appointment here because I've had an ongoing toothache and really needed someone to look at it. I do not plan on coming here again. read more

I have received numerous bills from Aspen that are incorrect and I was assured the issue would be fixed with their billing team and I would receive a call 9nceyhe claims were adjusted to reflect them as In Network which Aspen also assured me of before I made the appointments (I also confirmed with my dental insurance as well)...that was almost a year ago and still I am receiving not only bills showing all of these claims processing as out of network still!!but they are threatening collections which I cannot afford...I tried calling the customer service number numerous times but for the past 2 months their numbers have been out of service ...are they still in business ??? I've also tried stopping by to speak to some in person trying to pay some portion of the bill but as you can see in this photo it was 4pm and despite the hours listed on their door the place was closed..there is also a window that is not covered by any means and there was paperwork there with a patients PHI on it...HUGE HIPAA VIOLATION...I do this work day in and day out reconciling claims for health plans do I know how it works ...I have been given the correct NPI number that they are to use to bill Aetna PPO and that would sort out this whole issue...now I am not only gonna file an appeal I will also file a grievance with the ADA and State as well as Aetna dental to remove this business from the Aetna network of in-network providers ...so discouraging to have this happen when I was finally on the road to trusting dentists after 10 years of being too scared or not thinking I was financially secure enough...even with dental coverage ...to be able to take care of myself...I hope someone from the tanks sees this bit of they can't answer their phones what makes me think they are looking at reviews? read more

Aspen Dental - Warrington, PA - PHI Violation - Cosmetic Dentists Near Me - Warrington, Pennsylvania

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Do not use. They send you bills ignoring your insurance. You can't get a hold of their accounting department. I've tried several times getting put on hold for 45 minutes. Their own office can't get ahold of their own accounting department. Then they turn you over to a collection company. They are absolutely pathetic read more

HUGE MISTAKE switching my family to them. They improperly billed my insurance (Aetna) and we're still battling it six months later. I called them -- you're talking to someone in corporate who knows where. I called Aetna. Aetna FREQUENTLY gets complaints about them, knew the number, and called them WHILE I WAS ON HOLD. Aetna thought they fixed the problem. Nope. Came back again. Myself and Aetna did this ALL OVER AGAIN. Nope. Now they're sending my 20-yr-old son COLLECTIONS bills for THEIR ERROR! This has been a nightmare! Run for the hills! If you trip and break all your teeth out still don't chose Aspen Dental. I saw some good reviews, some bad, so I gave it a chance. WORST DECISION EVER. I am wasting hours of my time trying to FIX THEIR MISTAKE. read more

I was a brand new customer. After X-rays and exam the office manager went over the cost for the work needed. I noticed my copayment was inaccurate and told them I wanted to call my insurance company before payment was made. Insurance confirmed they were charging me triple the amount. I called back and shared this with the office manager who said she would call my insurance company to resolve. I have an infection and need this resolved before coming back. I waited 24 hours...no call back to me. I called for the next few days and all you get is an answering machine. Still no calls back to me. I called my insurance company and they have no record of any call from Aspen Dental. Clearly this company just wants to mark up their prices and if you catch them in the lie they ignore you. Bye bye Aspen Dental!! read more

If I could give this place any less stars I would. The most UNPROFESSIONAL place. Every appointment you're there for 3+ hours, and that's if they even keep the appointment you make. Two of my appointments got canceled (one without any notification). When I showed up for the rescheduling, I waited 30 minutes in the waiting room with absolutely NO ONE at the front desk for over a half an hour. I walked out. Absolutely ridiculous (and that's coming from someone in the service industry). On a positive note, Sarah was great. read more

Went for an evaluation was given a huge list of what needs done. One thing on the list was a root canal so I set up to see an outside endodontist. I had come back to aspen after being proscribed antibiotics from them because the infection was not gone. I called the day before and was told by the manager it would be no cost. I get there and was told right off the bat I owe money, because I "refused service" and it's my fault I still have the infection. Which isn't true because I took action to see a root canal specialist. Mind you in less than a month they had a new doctor and new staff. Very unprofessional! High turn over rate! Don't recommend! read more

Had an appointment for 10:15am, after waiting for 30 minutes I went to the front desk to ask how much longer. It was going to be another 20 mins and there were more patients ahead of me in the back. I will not be rescheduling here. Either set expectations upfront that patients should plan on 2-3 hours for a 6 month checkup appointment, or work on your scheduling process to be more efficient. read more

I went back in July for evaluation and we scheduled a cleaning/scaling. I spoke with someone who claimed to be the office/billing manager. we set up prepayment for the cleaning and scaling, she quoted me at roughly $800 and I said I can't do that. after some adjustments, I paid roughly $307 for that days visit and the follow up. The follow up was super painful and they conrinued on despite me asking for the novocain injection . I told her to stop and I left. I then received a bill for the difference in what I said I couldnt afford to do. $545, despite her saying I prepaid so I was good to go. been calling for 3 months with no call backs. she said something went wrong when processing and it would be fixed. 2 weeks later no call back. No answers. This place is a scam. looking At the reviews, it looks like this is common practice for this place. My fault for not using the dentist my family uses. Went here because they accept care credit, big mistake. read more