I went to this dentist awhile ago and can agree with the other woman who posted the one star review: I don't get all the rave reviews either. They drew me in with the sign for "free" lifetime whitening. I made the appointment, showed up and everything went downhill from there. They had an "emergency" in the next room and I kept being told it threw off the balance for the entire practice. I found everything to be incredibly disorganized. They were also training a hygiene student who kept jamming the x-ray film in my mouth, hurting me and then acting all pissed off that I couldn't close my mouth. I never have any issues with x-rays, so I chalk that one up to operator error. The dentist cleaned my teeth with this drill thing that had water running all over my face. Never had that before either. As I was ready to leave I asked about the free whitening and was told its essentially a Crest whitening tray. He added I could come back for to be fitted for it after he gets paid by my insurance! I questioned why I could not get it now as I was led to believe I could and he again said he needed to be paid.
The assistant (who was very nice) could tell I was put off and commented how comments from him like that are the reason she talks to the patients and not him. The weirdest part about this entire experience was on my way home the dentist started texting me saying he was sorry if I was put off by the experience. I found that to be very odd. I initially scheduled a follow up and later canceled it after telling a couple people what took place and all saying it sounded like a bad experience. I still feel kind of creeped out when I pass by the office daily.
The worst part about all this is I started going to a new dentist and they requested my xrays from this practice. They sent over xrays that were the entirely wrong date from when I was there. The new practice called again and this place insisted they were mine. The new dentist could not read them due to the computer program not being compatible, so when I went for my next 6 month checkup, they asked this place for my xrays again. They came through again with the wrong date. The new dentist took one look at them and verified that the xrays they claimed were mine WERE NOT MY MOUTH! Thankfully my insurance allowed for new xrays at this point, so I had the new practice take their own. So yeah, I agree with the other one star review and can completely see what that lady described happening! read more