The entire staff was very patient and kind. The Technician took her time to walk me through and encourage me in each step of the x-ray. My feelings felt validated. The office manager was patient and explained each recommend in my patient plan. The dentist was kind and again took the time to explain why and show me the concerns he had. It was very honest and upfront I felt confident in the care that I received. read more

Dr. Mikhail is such a patient and caring dentist...especially with making sure his patients are as comfortable as possible and explaining procedures. Doesn't rush thru any dental procedure until he gets the job done just right! The staff he works with are kind and considerate to each individuals needs as well. I happened to be there on a day that a new potential patient came in with many insurance and pricing questions and the woman at the reception counter just stayed kind and knowledgeable the whole time. Love the integrity here! read more

Wow!!!! Talk about super unprofessional! The lady that helped me schedule my call on the phone was amazing and I was so excited to try this place. However the second I walked in it was completely different. Gave my name front desk lady acted like they did not know who I was, filled out forms, they then asked me for my insurance which I had already gave. The lady at the front desk could not speak English well and kept calling me candy when that is not my name! Go into consult and the lady was incredibly ghetto and rude. She explained what I told the lady over the phone and said so why are you here in a rude voice. This place has 2 stars because of the ghetto and unprofessional staff. Placed was clean but the staff needs to be fired and new staff hired! You are trying to make $5,000 off of someone give them a little bit of respect! I get better customer service at the dollar store! read more

Insurance company paid more than anticipated. one month later i am still waiting to get a credit on my credit card, have called numerous times and now have to pay what should have been a credit of $1100.00 to my credit card company because since 9/25 when they received the payment from my insurance they have not credited my account and my payment to the credit card company is due. Love Dr. Mikhail, however his accounting staff sucks. I am an accounting manager and would never withhold any over payments from our clients. read more

Absolutely wonderful! I found them due to a dental emergency. Loved the fact that they were able to fit me in the same day and that they take my insurance. Everyone at the office is nice and welcoming including the dentist! If you get high anxiety like i do for the dentist, they have no problem taking their time with you if you need it. I have been a few times and i never have to wait past my appointment time. I do wish they had either later times or weekends available since i do work during their office hours, but i will not fault them for that. read more

This office has amazing customer service. The dentist was super nice and the hygienist was so sweet. Pricing is VERY fair if you need to pay out of pocket. My prior dentist quoted me $2000 for crown and Smile design was half that. The location is extremely convenient as well. I recommend! read more

Very helpful and personable staff only complain that I was told a free consultation over the phone once I got there it wasn't as told over the phone but I was offered a consult for clear a liners but never got to go back there because I was promised a quick wait ended up being nearly an hour so I left ... but overall good hospitality! read more

Staff was really nice and helpful. Doctors had great bedside manners! Would definitely recommend.

First of all, I have nothing bad to say about any of the dentists I had interaction with at this dentistry. They all provided a good and professional service. My score goes for the practice itself. They made loose two different afternoons after having a cleaning scheduled almost six months in advance! They didn't have availability in the afternoons so I had to wait all that time. One week prior my appointment they offered me to go earlier, which I did, and then they cancelled it just minutes before telling me to go the original date. Finally, the same day of the long awaited appointment, they cancelled again saying that I had to see a doctor in the morning which no longer goes in the afternoons. Two cancellations, like nothing, not even and apology, after I had to make arrangements and move other important appointments. I'm not going back to this dentistry, knowing that they don't respect people's time and don't deliver a service as scheduled. read more

Dr Robbins is very caring and takes time to explain treatment to his patients. Location is very clean and right by the Publix.

My first few cleanings here were fine. However, I had another cleaning there this past Thursday that was anything but. I left with sore gums behind my lower left wisdom tooth, but I figured the hygienist had been a little overzealous in that difficult-to-reach area and the mild pain would be gone by the next day (as has happened to me before). However, with each passing day the pain and swelling have grown worse. By Saturday night I could hardly talk, eat, or sleep due to the pain, and the swelling can be seen in my face even while taking 600 mg of ibuprofen every 4 hours. I had been planning to try to make it through until Monday before calling the office so I didn't have to bother the dentist over the weekend, but as of Sunday things had gotten to the point that they were intolerable even by a tough mama like me - so I broke down and called the office, expecting to reach either an answering service who would put the dentist in contact with me or a voicemail message that provided emergency contact information - but no. Patients are told that if they have a dental emergency, they need to call 911. Seriously??? I've never heard of such a thing in all my 37 years. I'm not about to go pay thousands of dollars at a local ER when they couldn't even actually treat me, ESPECIALLY considering that this problem was caused by a dentist's office - THEY need to be the ones to absorb the cost of fixing this! I know it was caused by my Thursday visit to Smile Design, too, because the hygienist remarked how healthy my teeth and gums were during the cleaning, and noted that my always healthy gums had actually IMPROVED since my last visit! I hesitate to blame the hygienist herself, I've never had a problem with her before. Perhaps their tools were improperly sterilized or something, I don't know. What I do know is that this has been the worst dental experience of my life and this office has no emergency care available. Avoid this place, find another dentist who actually cares enough about his or her patients as people (not just their money) to make themself available to their patients when they need care the most. ***UPDATE*** They called me shortly after they opened today and fit me in right away. An x-ray was taken, my suspicion of an infection was confirmed, and they irrigated my mouth with an antibiotic solution. I left with a prescription for antibiotics and a referral to an oral surgeon, and they did not charge me for any of this. They handled my problem with kindness, respect, and professionalism (even taking my toddler out into the hallway and playing with him during my X-ray), so I feel much better about this office now than I did this weekend. However, the fact remains that they do not make themselves available for emergency care after hours or on weekends. If you are unconcerned about that kind of thing, you can feel comfortable going here - they will take good care of you whenever they are open. However, if you want the extra security that emergency availability provides, you should probably look elsewhere. read more

Went back to get a chipped tooth fixed that they fixed originally. I made an appointment came in at my appointment time waited 45 minutes. Then they told me they couldn't do my tooth unless I wanted to wait a couple hours longer because they were too busy. I reschedule again and went at my appointment time waited an hour and was never seen. Left pretty heated as the Only reason I need to get a tooth fixed because they didn't do a good job originally. Also why make an appointment when you have to wait over an hour to be seen. There's no courtesy at all. This is the fourth time that I've waited over 45 minutes to be seen and out of those four times only once have I had any work done. And I had to take days off from work for this. read more

I've had a great experience with the hygienist the several times I've been here. The front office is another story. Incredibly disorganized and rude. Communication is terrible. I tried to schedule an appointment for my daughter which was cancelled by them the day before. Our insurance changed to add our daughter and the woman I spoke to was very rude and claiming my husband and I have not paid, etc. We're working it out with the insurance. They said they attempted to contact my husband several times regarding payment, which is incorrect, they called to confirm appointments which we were planning on attending. Then said ball is in our court and they've exhausted all communication. I will no longer be going to Smile Design with my family. Too many other good, helpful practices out there. read more

office was very quick and accommodated me without an appointment. staff address my dental issue the same day. very professional and answered all concerns/questions joan read more

Thought I would give Smile Design Dentistry a try for honesty after Aspen Dental was a total fabrication and just out to lie to you and take money from you and your insurance. Smile Design is just the same with their bs line of "what cleaning is right for your". I had a thorough cleaning just six months ago and was told I had healthy gums, no disease. None six months later I go to Smile Design Dentistry and I have gingivitis and they want me to start coming every 3 months to them for their "special cleaning". It's gotten to the point that you can't find an honest dentist who will clean your teeth and stop their scaling bs line to you. There should be a number to report this fraud that they try to pull on you. I would not recommend Smile Design Dentistry to anyone unless you want to get ripped off. read more

Can't get your teeth cleaned there. Only if you sign up for $1,400 in periodontal deep cleaning which might be nice but if you can't afford that right now no good. The first visit is a bait and switch tactic imho So the $20 credit I have is meaningless. So the receptionist turns you away. Yikes. read more

This location is awesome !!! They not only got me in as a new patient in a day, they got me in with an emergency broken tooth. They could have easily declined but with no hesitation I was scheduled and the bonus is I got to do all my paperwork ahead of time online! read more

I'm giving this one star only because you can't go any lower. My records were forwarded to this dental chain by my retired dentist. My experience with the dentist assigned there in 2017, his dental assistant, and hygienist were good, although I did experience long waits to be scheduled for some procedures. What ultimately sent me looking for another dentist after only one year was the rude, unprofessional treatment at the front desk. I have never experienced such odd billing practices; after being advised what procedures were needed, the costs involved, what my copay would be, I would write a personal check to cover the costs in full. Several months after our initial visits for both my son and myself, I received another bill in the mail, not on Smile Design letterhead, but, apparently from a billing company affiliated with SD. I was under the impression this was paid in full. When I contacted Smile Design, I was told, "Maybe you forgot to pay on your way out". This happened several times during the year where I was billed after I thought the accounts were paid in full. Reason: Your insurance didn't cover this charge. My question: Why don't you know what is and isn't covered? After requesting my dental records be forwarded to my new dentist two weeks ago and they still hadn't received them, I called SD to find out why. I was told that my fax to them was received only as a blank piece of paper. You know, if this was true, wouldn't you think they would call and let me know that? I then hand delivered the fax and waited until the files were sent. While waiting for that to be done, we found out that the dentist that had been so highly recommended to us by the former dentist, was gone. I can see why. read more

I've been going to Smile Design Westchase for years. The staff is always friendly and accommodating. They have advocated for me with Invisalign to ensure my refinements were covered. Also, they're always very timely and stick to your scheduled appointment time, no long waits. They always ask if you're comfortable during teeth cleaning and will take a short break to let you relax if needed. read more

Terrible place! Initially came in for a cleaning and they supposedly found multiple "cavities" and recommended I get the fillings plus Invisalign... It's all about the marketing and sales here. I felt extremely uncomfortable so had to get a second opinion from another dentist. Had 2 other dentist reviewed my x-rays and completed the oral examination, no one found any cavities! Ended up paying extra for x-rays plus exams just to prove that this dentist was completely wrong. Stay far away from this place! read more

I've been to this dentist twice. They're unorganized and quite frankly, abrasive. They kept telling me what great insurance I had, yet every time I turned around they were trying to up sell me on this or that. I find them rude and money hungry, and I won't be back. They had excellent reviews on ZocDoc but I wish I had checked Yelp beforehand also. Oh, and just like the previous Yelpers had stated, they try and tell EVERYONE they need Invisalign. Wah? I had braces...TWICE. And retainers...TWICE. My teeth are perfectly straight and I don't need no damn $5,000 non-insurance covered because you're too old for orthodontics Invisalign. read more

Dr Bell and his staff are a class act. From the moment I signed in they were very welcoming and friendly. My appointment started on time and I liked that they emailed me my new patient paperwork ahead of time to reduce my wait time and they also emailed me a reminder of my appointment. Although I found Dr Bell to get a second opinion on another dentist's treatment plan , he was so thorough, kind and helpful that he became my new dentist. My year long search for a new dental office closer to my home has ended. Westchase Smiles is as good as it gets ! They are conveniently located in the Publix shopping center on Linebaugh next to Blockbuster. As an added plus, they even took my insurance. I would highly recommend him. read more

I've experieced the worst service from DR. Dylan J Hagerty and very rude staff of Smile Design Dentistry at West Chase location. Here is a scope of events that took place. Although Smile Design Dentistry has contract with Careington Insurance to honor set charges, there was an extortion chargre $250 - "disposal of endo files". I contacted Careington about this charge, they never heard of it. Before the work even started I was forced to pay the full amount, but I only paid for the job to be performed, exluding this extra added fee. And said the additional $250 will pay only after I'll talk to the regional manager. At this time I was verbally insulted by very rude staff in front of customers sitting in the lobby. The root canal therapy was done on 12/18/018 and on 1/52018 my crown supposed to be installed. By this time the dispute about additional charge $250 came to a resolution, regional manager called me before my appointment for crown installation and informed me that she took off $250 charge and told me that office is refusing to serve me effective 1/31/018 . But this is not the worst of it. The work scope description was as follows 1. Root canal therapy, 2. Crown buildup, including any pins and restorations. 3. Crown-porcelain/ceramic However, the porcelain crown has been installed without any pins, and as result of sloppy, unprofessional job it FAILED -fell off on 3/31/018 within first 3 month. Crowns supposed to stay at least for few years, not month!!! I called Smile Design Dentistry on 4/2/2018 about the incident. Their Regional Manager replied, that they do not want to serve me anymore since January 31,2017, and I can go to who ever I choose besides them. After all, I did not ask for a new service, I needed doctor to correct what I already paid for and he did it wrong the first time. I went to a different dentist office to redo the job, brought fell off crown, they were in disbelieve, that dentist took advantage of the patient, by puttng a crown knowing it will not stay. Now I need to pay again for the same tooth. I am 77 years old, senior citizen, live on Social Security and was forced into incurred high costs to fix the problems caused by sloppy, unprofessional job done by dentist to begin with, Smile Design Dentistry does not want to carry responsibility of customer satisfaction. and professionalism. Be aware! Stay away from this office!!!!. read more

Please run away from this place. I was a patient at the old practice here in Tampa, and Smile Design bought them out in late 2015. I was never notified prior to my cleaning appointment in January. Then while I was there in January they made a cleaning appointment for July. Since I live in the area I noticed in the spring time the place was shut down for remolding. Shortly later, I started to receive texts me about my appointment for July I called and said "the place is closed, why are you texting"? Then they said "you must go to the St Pete office". I said, "are you serious?, please cancel my appointment". I switched dentists and thought I would it was over. Then I got bills from Smile Design so I called them twice. The receptionist appeared to recognize my story like it has happened often, but no one called back. I called again and spoke to a receptionist, and still no one returned my response. I looked for Corporate numbers and couldn't find anything on their website. They will probably attack my credit because they don't do their jobs! Run away from this chain dentistry because they will only up sell and over bill you! read more

*STAY AWAY FROM THIS PLACE* If you are going there for routine cleaning, save your time and money. They will force you to have a deep cleaning. They initially "run your insurance" and tell you everything is covered. After several weeks, all of a sudden NOTHING is covered and you end up paying $1000 for a clean up. Then they stalk you until you pay or they threaten to report you to credit agencies. Not honest at all! Stay away! read more

Do not come here. They do not have the patient in mind, at least those that run the operations/finances. They provided me with my periodontics cleaning care plan. They charged a plethora of codes that insurance did not cover that the patient would have to pay. When bringing my care plan for a second opinion, I was told that the " other drugs" and "rinses" they were charging are part of the periodic cleaning procedure code. Smile Design is trying to make more money by adding unnecessary bills that is part of the cleaning, and even said that "the cost is not bad." Little empathy and understanding of a patient's financial situation. They even charged for oraqix which is the numbing gel that is supposed to be included in the cleaning. They charge about $45 more per quadrant (4 total) in addition to several periodontics maintenance cleanings. The $$$ will add up to hundreds of dollars of additional costs. If the patient is not informed of how dentists bill, they will be EASILY fooled. read more

Stay far, far away from this place! Over the 1-2 years I was there, the dentist & much of the staff changed multiple times & because of their error/lack of knowledge in submitting a claim, I have to pay over $2k for something that I shouldn't have had to pay. Worst dentist experience in my life. read more

They always finding more work to do on you, whether you need it or not. I been recommended two more fillings. One was done very poorly. The tooth end up being misshaped and had a visible brown line across it. Had to make time to come back for them to fix it. During that visit dentist cut the edges of my front teeth off to "straighten them". My other filling end up being a crown. It was too big and uncomfortable. I informed the doctor, he responded with "I will take care of it" and saw part of the healthy tooth under the crown to fit it. The staff are incompetent and very unprofessional. They operate on a few patients at the same time and don't care about end result. Oh and turns out, all of a sudden I need another crown. read more

Waited for an apt for 4 months after the verified insurance and they called me the day before my sons appt to say they don't take my insurance. Then why I try to pay out of pocket, they suddenly have no appts!!! #worstdentist #frontdeskgetyourshittogether #dontgivethemyourmoney read more

Ripoff's! Don't come here. We only should paid $55.00 according to our insurance. But they took advantage of my husband's trust and charged him $166.00. They refuse to submit all the charges to our insurance or refund the money they stole. There are some reputable dentist out there. This is not one of them. read more

Worst experience ever. I would not recommend this office. Blond at front desk extremely rude and unhelpful. Going to the dentist is hard enough they do not need to add more pain to the experience. read more

No issues with staff or doctor per se. I was charged $189 to re-cement a crown, an outrageous price compared to the $65 I was charged by 2 other Tampa dentists for re-cementing other crowns. Smile Design insisted on xrays which I have never had for a crown re-cement. I was also charged a fee for the dentist to briefly look at the crown and the fit before the hygienist finished the job. I was advised of the total cost after the rays were taken and before the crown was cemented. Was that fee OK? Well, no it's not okay, it's very, very expensive, but if I wanted the crown re-cemented I had no other choice but to pay it. Shame on me for not asking for an estimate before I sat down in that chair. I am retired living on a fixed income. I can't afford their fees so I won't go back there again. read more