I've now had multiple negative experiences with Newburgh Dental Group and it's becoming a pattern…read more On more than one occasion a family member of mine was turned away for being just 3 to 5 minutes late. Each time the response was "let me see if the doctor will still see you," which clearly shows there is no consistency or real consideration for patients' time. What's frustrating is the double standard. Patients are expected to be perfectly on time, yet there seems to be no accountability when the office runs behind or inconveniences others. Life happens, whether it is traffic, work, or unexpected delays, and most professional offices understand that within reason. It is disappointing because this reflects a lack of respect for patients, not just a strict policy. Based on our experiences it is not surprising to see other negative reviews mentioning similar issues. I hope management takes a step back and reevaluates how they treat their patients, because good healthcare is not just about the clinical work, it is also about how people are treated.

Tired of the major dental offices in the area, I found Newburgh Dental Group while just driving…read morearound and decided to give them a try. Unlike most people I haven't had any issues or complaints yet and I have been coming to them for a year, I even got my family to come to them as I was so pleased with my first visit. Although, for my last visit they were running late and I had to wait for over 40 minutes after my scheduled appointment time, but they apologized about the lateness. Their offices are on the small side but modern. Everyone I have been in contact with was nice, friendly and welcoming from the front desk to the hygienist to the check out lady although this last one seems a little cranky.

At first, this seemed like a great dental office, friendly helpful staff, doctor was nice enough,…read morealbeit a bit abrupt and seemingly in a rush. The office clerk could just not get my insurance info straight and kept telling me to call the insurance myself because they were denying services that should have been covered. I ended up calling insurance myself and getting a discrepancy between what the office was telling me and what the insurance was telling me, which was that services were being submitted with the wrong code. I asked her to resubmit which she said she did but never returned my calls. As luck would have it, I ended up with a toothache last week. When I went in, that person no longer worked there, big surprise, and my claim was still outstanding so I had a balance. I asked them to resubmit to insurance. with the correct codes. Instead of realizing that there was a misunderstanding, of which I was at no fault, I was talked down to and cut short during my attempt to understand what was being denied and why. I was told that I would get a statement in the mail and when I have it in front of me, I can read it myself. How crazy is that? To add insult to injury, as Dr. Petrosino was examining me, I'm in pain and she is not sympathetic or compassionate at all and was actually sarcastic and snide with me as she tried to figure out which tooth was hurting. Needless to say, her people skills can use a refresher course and someone needs to start properly coding insurance in that office. Ridiculous. I actually wanted to like this doctor and didn't want to change dentists so I was looking for reasons to stay and saying, the next time I go or call, it will be better, but to be honest, each time I called, the interaction was worse than the last. If you're considering her, save yourself a headache and go somewhere else.

I have a new tooth, and I cannot be happier with the implant Dr. Petrosino made for me! I cracked…read morea side tooth several years ago, and it had to be pulled, leaving a hug gap between my front teeth and my molars. When I smiled everyone could see the gap from my missing tooth. I had to stop smiling, or be very careful about how big a smile I could have. Not being able to smile fully was a problem because I am in sales, and creating good relationships with my clients is vital for business. A smile is my way to connect with people, and holding back my smile didn't feel right. Since I had my implant, I am amazed at how great it looks! Thank-you, thank-you, thank-you Dr. Petrosino!

I HAD to review my dentist. He is the best. The office is clean, state of the art, he explains…read moreEVERYTHING in lay mans terms. Lets just say I moved to France almost 2 years ago and I still trust Dr. O'Brien and send my children to him for cleanings when we are in the US. Please see my nightmare review on Clinique Dentaire on Rue de France in Geneva, Switzerland for why you should go to Dr O'Brien if you live in NY. He is trustworthy and wont do anything that you dont need and wont lie to you about what is wrong. Ethics, number 1. When I am there for my appointment, I make my next one while I am there, they send reminders and all is well. I have sent him many recommendations and they all love him too. He will also take you in an emergency situation as well.

I wish this were an 8, 10 or 12 star system. I would give him and his staff the highest + rating…read morein any rating system available. He has been serving my family for over 20 years. He knows the best intervention for your dental needs as well as when to refer. He will work with you for conservative intervention rather than higher costing, more extreme interventions when appropriate. He is as painless as they come, a very necessary dentistry quality for my wife. He also likes to ask you questions when his hands are elbow deep in your mouth and there's absolutely no way that you can reply.

I was told I had periodontal disease and needed $2k+ which they would loan me. I went back to my…read moredentist who had been cleaning my teeth for years and he measured area between gums and teeth and HD informed me that I did not have periodontal disease and he was in disbelief. So tired of predatory practices!

Called to confirm my appointment for the month and was advised they do not have any availability…read morefor the summer because they have no dental hygienist. They are able to book me in the fall, but cannot guarantee anything this summer due to various reasons. If a dentist office can't have a hygienist how do they expect to operate? I've given this firm more than enough chances to keep my business, but it is now shattered.

Rude office staff. The front desk woman seems nice, but is incredibly condescending and doesn't…read morehave a full understanding of HIPAA. Aside from opening up the practice to lawsuits, it just makes he look dumb.

I've been going to Dr. McEwan for quite a few years. I find her always to be professional. She…read moredoesn't try to do unnecessary dental work. Her office is spotless clean and the magazines are up to date, no dog ears . I know sometimes I'm afraid to even touch the magazines in a doctor's office. The staff are friendly and attentive. The hygienist goes out of her way to make sure that you don't experience pain. Dr. McEwan is always updating and using the latest in dental technology. She was one of the first offices to offer professional bleaching in the mid 90's. The only draw back could be the price, but then you get what you pay for and your health and well being is the most important thing you have.

I had these dentists when they were inside the Newburgh mall years ago and they decided to close…read morefor renovations and as I waited for them to reopen THEY DISAPPEARED! All I heard from another dental practice was they put all their patients files in a storage container never to be found again and no I had to start back to square one! Never put your money into a practice that one day will disappear again!

From the owner: Goldstein & Freud, DDS, PLLC, is a leading dental practice with a state-of-the-art clinic in…read moreNewburgh, New York. The team is dedicated to providing the community of Newburgh with dental services that are high-quality, affordable, and delivered with care and compassion. Goldstein & Freud, DDS, PLLC, is a full-service practice, meaning that almost all of the treatments that you might need are performed in their office. By avoiding referrals to outside specialists and keeping all of their procedures in-house, the dental team can ensure a higher quality of service and a continuity of care that optimizes patients' health and comfort. Goldstein & Freud, DDS, PLLC, operates in a wide range of dental specialties, including cosmetic dentistry, emergency dentistry, and orthodontics. Some of the services that they provide include bone grafts, full and partial dentures, general exams and cleanings, gum disease treatment and prevention, implant placement and restoration, porcelain crowns and fillings, periodontal surgery, root canals, and sealants.  The providers at Goldstein & Freud, DDS, PLLC, believe that excellent dental care should be accessible to everyone. To that end, they accept almost all dental insurance benefits, with many as payment in full. They also have strong knowledge and understanding of dental insurance benefits and can work with patients to maximize treatment needs while minimizing out-of-pocket expenses...

Today was my first time getting work done at this facility, they did my filling , cleaning, as well…read moreas X-rays , everything was seamless from the minute I walked in , everybody there seems very attentive/ professional. Special shoutout to Dc Consalvo that did my filling, and my hygienist Erica , she was supper helpful .

Stephanie is an amazing dental hygienist! I have severe dental anxiety and a low pain threshold…read more She was incredibly kind patient and gentle throughout my cleaning. She took her time and was very thorough. I trust her completely and I will not see anyone else but her. I highly recommend Stephanie!

I am 80 years old, and I had an emergency, my front tooth fell out, I called the office Wed…read more evening (they are closed on Wed.} and within 3 min. Dr. Cook called me back, I told Dr. Cook what happened and she said with warmth and compassion, "Don't worry" my nurse will call you, the next day I went in for a consultation, and the following day the Dr. Cook worked on me for two hours, and the next day I had no pain and I didn't even have to take an aspirin, NOW that's what I call EXCELLENT DENTIST!...Melanie Earl

From the owner: We are a general practitioner, catering to families and their dental needs.read more

Had extensive dental work at this office . Greeted by Dental Assistant Brandon who put me at ease…read moreand was thorough at all preparatory work. Dr Heller explained all work to be done and was sensitive to any discomfort. He was extremely thorough - a perfectionist which I so appreciated in a Dentist . Both made it a smooth and comfortable experience . Would recommend to all .

Everytime I go and they make sure your Healthcare plan gives you 2x a year. My mouth is always so…read moreclean. They also do cosmetic mouth care, bright smile and all you need. Every tech and receptionist is so nice and and caring

This is our family dentist. It's a large office with several dentists, dental hygienists and other…read moredental professionals. So as you can imagine you will find all your dental needs at this office. We find that the doctors at this office do a really good job with cavities, teeth cleaning, etc. I've had another barbaric dentist from another town over leave me with a bad bite from a terrible cavity fill and this office was able to help me with correcting that. My family gets regular dental check-ups here and cleanings. The office is very large, clean, neat and even has it's own finance department to help you understand the costs that you will incur which I really like this way nothing is a surprise. They give you the option to decide if you can afford the services and/or arrange some kind of payment option. The only thing I don't like about the office is that the doctor's are always trying to up sell another service or recommending something that may not be of urgency. If they could they would probably keep us visiting them on a regular basis. Otherwise we really like this dental office and the doctors. A++

Recently moved to the area and got a coupon for a "comprehensive exam, Cleaning and X - Rays (as…read moreneeded)" for $75. When I called to schedule an appointment, I mentioned I didn't need the x-rays assuming that it wouldn't matter anyway ("as needed"). Was told that the coupon would not be honored and I would have to pay $95 for the cleaning. Oh. Okay...I schedule the appointment anyway. A day goes by. I think about it. Why would I have to pay more for doing less? I called back and explained that I didn't need the x-rays and that it didn't make sense to charge me more for doing less than what is listed on the coupon. The receptionist Lauretta insisted I would need to do the x-rays as part of the comprehensive exam. I explained again- no cavities ever, no need for X-rays. Don't want the radiation. She wouldn't budge- no x-rays no coupon...so I cancelled my appointment. Was genuinely surprised that they wouldn't want a new customer simply because I didn't want more radiation blasted at me unnecessarily. No cavities, no pain, no need. Disappointing interaction and if they're that sketchy about honoring the coupon, I wouldn't want to deal with them anyway. Go figure.