Very knowledgeable and highly recommend! Spends time understanding patient's medical issues prior…read moreto meeting and then thoroughly going through recommendations.

This doc is amazing and super detailed orientated. My stitches are aligned so perfectly. I was…read moresoooo scared to go under anesthesia, but that didn't stop he and his staff from comforting me. I never felt judged or pain once, only supported. This doc also removed wisdom teeth from both my sons. I wish I could give more stars for this doc and his staff. Thank you, Doc, for helping me today !!!

The staff and doctors are SO kind and positive that I enjoy coming to the dentist ! Imagine how…read moregood they are!!!! Every visit for the past 3;years, I feel valued as a person, not only a patient. Both doctors Ardita and Daniel Ormeni are very knowledgeable, they have answered my questions, suggested procedures, worked with my budget, everything I needed was resolved ... it is just so easy and pleasant to come here. Their hygienist is so good too. Soft with the hands, if you know what I mean. The entire staff is amazing! HIGHLY RECOMMEND THIS PRACTICE !

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.

Had an adult tongue tie surgery. Dr Ding has been extremely knowledgeable and consulted me on the…read moreright type of operation. The procedure was super quick, as a self-pay patient reasonably affordable, and lead to a substantial quality of life improvement in terms of possible tongue movement. As a result, I had a dramatic improvement in tongue movement and no longer run into issues, where people could not understand me and now I can enunciate clearly. Would recommend 10/10 times.

Dr. Ding is amazing and super detailed orientated. My stitches are aligned so perfectly. I was…read moresoooo scared to go under anesthesia, but that didn't stop he and his staff from comforting me. I never felt judged or pain once, only supported. This doc also removed wisdom teeth from both my sons. I wish I could give more stars for this doc and his staff. Thank you, Doc, for helping me today !!!

Dr Knell extracted all 4 of my wisdom teeth last week and the experience has been so much better…read morethan I expected. I'm in my late 40s and I know my teeth are notoriously difficult to remove as the roots are very long and hooked. Everything, from the nearly painless and smooth IV start on my difficult veins to the ease of waking up from sedation and the surgical tech helping me get settled with my husband was a seamless and easy process, very skilled doctor and staff. Once home, I have been following all instructions provided and the recovery has been a breeze.

Excellent experience from this provider. He has an excellent location, staff, fair prices…read moreconsidering work done. He answered my questions, put me at ease. It's been over a year since my work done and have referred him to family and friends.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

I've been with this practice for a while now and they are great! I trusted them with ky care and…read moreended up with a great smile. It's usually full, but they always have availability.

Brought my wife here in August and paid $500 to get her wisdom teeth removed and was told that…read morewould be all after insurance. They collapsed her vein and we had to reschedule, we came back weeks later and got them removed only to get a surprise bill later stating we owed $600 then a second bill saying we owed $300 after the first. Plus a text after the 2 bills saying it was $560. Fast forward to February we get a text saying we owed $451. So we paid $451 just to be done with them and they called us back immediately saying that the balance due was incorrect and they would call us back to tell us the correct amount. They never called us back so i called and they said the same thing of they would get back to us after an audit. They actually did call back and say they would refund everything we paid because my insurance covered it all. But now it's been 3 weeks since they said that and no refund has been given. Called today and they don't even answer the phone.

Dr. Nguyen is a genuine and very intelligent dentist. He is truly worried about your future, your…read moreoral health and hygiene, and your overall health and well-being. Every time I am in his office, I can tell that he is going to give me the care that I need most, and he always lets me know what the pros and cons are of moving forward with a procedure or denying a procedure and often recommends the cheaper option all around. He is very budget friendly, and an excellent conversationalist, always seeking to inform and educate his patients.

I don't know what happened, but this guy Now seems to be just full of himself. He was pretty good…read morefor a while but now is conceited and arrogant. To make matters worse my wife had an emergency tooth chipped with an exposed nerve and he didn't get back to her phone call for four days. Then to make matters worse refused to see her for several more days. We no longer go to this dentist.

Everyone here is very friendly and helpful. I have been going to Dr. Tran for years. She is my…read morefavorite and I highly recommend her.

These folks are thorough but quick, friendly and caring. Would definitely recommend them.read more

Highly recommend! They make you feel comfortable & explain everything clearly and simply. Super…read morefriendly, I will definitely return.

I am so sad that the billing team is so incapable of submitting my bill properly because the doctor…read moreand facility is great. First the staff submitted my bill under the wrong name, then they said they couldn't find me in the delta dental system, after having looked me up before my appointment. Then when I called delta dental I came right up with the same info I provided to the dentist. So I gave them all the info again. They are still billing me the full amount 2 months later. It is very sad that your billing staff can't get their stuff together because I love the dentists and back office staff. However because of your billing team I will not be back. Not to mention your front staff adds optional things to estimates without telling you they are optional. For example I was given an estimate that had about $200 in optional "insurance" on your work that is not covered by the dental insurance and your staff never mentioned it being optional until I saw and questioned it. Not to mention why does your work need to be insured. If you do it right the first time it should be fine and if something goes wrong because if your error you should be paying for that, not the customer. Anyways. Get your billing under control. The billing team is putting a stain in your great back office staff. Sadly I won't continue to see a dentist that I like if I have to call billing multiple times to get them to get things right. I just won't.

We had the worst experience here. We were 14 minutes late to an hour and a half appointment I had…read morepaid almost $6000 for so the office manager decided to yell and cause a scene in front of the staff and other patients instead of working something out with us. She was extremely loud and would not let me speak. It was shockingly inappropriate. I finally had to ask one of the other women at the desk to please just give me a refund. I asked if there was anyone else I could speak with but she whispered "that's the manager". I feel so sorry she has to put up with such an awful woman every day. I am just floored they treat customers so poorly. As we left, the manager yelled "can't wait to see your review!" So wildly rude and nasty

I am over 70 years old and wanted to do something about my crooked teeth. But, I kept thinking,…read moremaybe I'm too old to have a nice smile. My wonderful general dentist, Dr. Shipra Gupta at Lakeline Family Dental suggested I have a consultation with Dr. Akash Pandya, (Doc Ak) at SmileOn. The first visit was very comprehensive and various treatment options and payment plans were presented. I was grateful that my dental insurance would cover most of the cost. I decided to get the clear Angel aligners. I was awed and a bit overwhelmed by the equipment in the office and the ability to take a few pictures and have aligners made for the year. The front office staff, the patient care coordinator, and the certified dental assistants are GREAT. You can have the best dental work but, staff makes the difference. Always encouraging and happy. And, every staff member has beautiful teeth. That, to me, was a good sign. -- Doc Ak and staff try to make the orthodontist visits a little fun by having monthly contests, raffles, and quizzes. While these activities are probably geared more toward younger patients, I must admit, I did participate in some of them. Prizes are awarded to the monthly winners and are announced in the informative monthly newsletter. Most of the activity with the aligners took place at home. I would take weekly pictures of the aligners in and out of my mouth using the Grin app and then progress to the next aligner after SmileOn review. I didn't think I would get through a years' worth of weekly aligner changes but, here I am, almost at the end of my treatment. Next step - whitening. I AM SO GLAD I MADE THE DECISION TO HAVE MY TEETH STRAIGTENED. I can't imagine a better orthodontist or practice than SmileOn. You deserve a terrific smile.