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    SmartStyle

    3.5 (8 reviews)
    Open 8:00 am - 5:00 pm
    Updated a few days ago

    Services - SmartStyle

    Haircut

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    CoCo Cheveux Hair Color Studio - Dawn

    CoCo Cheveux Hair Color Studio

    3.1(23 reviews)
    1.0 mi
    $$

    I tried 3 times because I wanted to enjoy this service. Unfortunately, I assumed the Newbury Street…read morepricing would deliver a commensurate experience. I was wrong and left disappointed all three visits.

    I'm in shock that the owner, with whom I had an appointment booked with for partial…read morebalayage/highlights, asked me to leave just because she didn't know what to do based on the consultation. I told her I'm really bad at explaining what I want but I just want to freshen up my roots for this weekend which I have a special event and my hair was looking too dark on the top and light on the bottom. I showed a few different pictures hoping she could choose one that was realistic and worked with what I have, making it clear I don't really know or care what exactly I want done but overall just needed to lighten the roots even just a little bit kinda pull a little lightness up for a fresh and cleaner look. I told her I understand it's not going to be exactly like any of the pics or perfect in any way, but she wasn't willing to try anything.. literally asked me to leave, saying we're not a good fit. I was shocked. I asked if she could at least do something, like a few highlights or even just toner or SOMEthing, and that I would come back again so we could work toward my desired look little by little. She didn't even offer to blow dry it so I would at least have nice hair for my event, she just kicked me out because I didn't have an exact specific thing I wanted done, or I guess it wasn't clear enough to her. I was forced to leave the salon with the same frizzy salon-day-just-woke-up-hair/ ready-to-get-my-hair-done hair, which completely ruined my plans for the day and the weekend as now I have to make time to wash and style and do my own hair on a very tight schedule. I almost feel like I did something wrong since I literally got kicked out of her salon, like I'm being punished. I'm a pretty shy/polite person; I was smiling the whole time and just wanted her professional input. After getting asked to leave I sat in the parking lot for an hour, sort of in shock, and started calling other salons to see if I could get a last minute appointment. But of course now it's late on a Friday afternoon so I have no choice but to make do with this frizzy mess for my special weekend. I'm in absolute shock. Very cold and unfriendly atmosphere. Not exactly the customer service I expected from a business owner. I felt kinda bad about myself after this experience, but I'm going to get over it right now and be the positive person that I am so I'm just happy and thankful to God for everything and every experience that I have, both the bad and the good, and embrace my hair for what it is right now!

    Photos
    CoCo Cheveux Hair Color Studio - Rihana

    Rihana

    CoCo Cheveux Hair Color Studio - Ashley

    Ashley

    CoCo Cheveux Hair Color Studio

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    Regis Salon

    Regis Salon

    1.8(12 reviews)
    0.8 mi
    $$

    I normally do not write negative reviews about businesses because as someone who has worked in…read morecustomer service I know people can have off days. But sadly this wasnt an off day this was just a horrible experience. I went to Regis to get a hair cut and color. I had lavendar is my hair and wanted to get it taken out and go back to my natural color which is a lighter brown tone. I have changed my hair color many times and have never had this kind of experience. When I got in the chair my hair dresser never asked about how I wear my hair, didnt run fingers through my hair for texture, did not ask me ANYTHING about my hair. She ran her fingers through it to find my part and that was it. She then asked me what I wanted today. I told her I was a trim as I am growing my hair out and I want my lavender gone and my natural hair color back. Mind you about half of my hair is grown out and I only had about 50% lavender in my hair and the color wasnt even vibrant anymore. I also have short hair underneith and longer hair up top. I am currently trying to grow the shorter part out to match. She then asked me what number I use when I buzz my hair. I said a 2 but that I was growing it out so I didnt buzz it anymore. She then proceeded to find the clippers and buzz the underneath of my hair. Now that should have been when I stopped her but I sadly didnt. She took a spray bottle and sprayed maybe a had full of times then started cutting. She then went to cut my longer portions and cut them all 1 length...so not only was my hair not blended and choppy....it was like a bowl cut with one length. I thought this was just to take some length off before she colored then would go back in and style... that wasnt the case. She then brought me over to the sink and washed my hair. Then she put in the color remover. She had to go over to another hair dresser twice to make sure she was doing it right....RED FLAG!!!! Then she had me sit for I believe 30 minutes. As I was waiting she comes over and takes a look at it and goes "hmmmmm?". Puts the cap back on and walks away for about 10 minutes. When she comes back she is ready to wash it out and is talking to the other hair dresser and they keep referring to my color as pink.....my hair wasnt pink....its lavender. RED FLAG!!! They continued to talk about my "pink" hair and then she tells me she is going to put the color in now while I am in the sink. Starts doing that and goes "omg!" I sink into my chair. Apparently my hair was going back to purple. She kept telling me she had never seen this before. Her and the other hair dresser kept going back and forth. Now I've been in this salon for 2 hours!!!!!!! And she then tells me " well do you have anymore time for me to try again? You can come back tomorrow." I politely say no and she brings me back to the chair to blow dry me out. She tries to convince me to come back tomorrow and again I try as hard as I can to not SCREAM! She puts no product in my hair and doesnt even attempt to style it or fix any mistakes. I say no thank I'm not coming back and go up to the front desk. She says " well since we didnt dye your hair today I wont charge you for color" UMMMMM YEA!!!!! She charged me for a cut...that if I could show you photo you would SCREAM!!!! I gave her a $2 tip because I can leave $0 ....I just cannot do that. This girl was about 5'8" ...long blonde hair and was about plus size. I do not know her name...I think I blocked it out of my head. But I am writing this post because I find it upsetting that a business is hiring people who are not fully educated or knowledgable about what is a requirement of their position. If someone is hired to do hair they should be able to do it and this women clearly isnt someone who knows how to cut or color hair. So if anyone thinks of going here I encourage you to find another location or establishment as it's not worth your time or money.

    Rude rude rude! Beware of poor customer service, and condescending demeanors. Thanks for showing…read moreyour true colors to me, I am never ever going back. I was ok with the price because originally I got good service, but the manager was one of the rudest I've ever encountered.

    Ulta Beauty

    Ulta Beauty

    3.3(40 reviews)
    0.8 mi
    $$

    I'm really disappointed with my experience at this salon. I went in to get highlights, but they…read moreturned out extremely brassy. Instead of offering to fix it, I was told I needed to pay for an overall color on top of what I'd already spent just to make it look right -- which shouldn't have been necessary if the highlights had been done correctly the first time. After that, my hair ended up darker than I asked for, and now I can't even style it or feel good about how it looks. I left feeling really unhappy and honestly kind of embarrassed. When I tried to express my frustration, the staff were rude and dismissive, which made the situation even worse. What really bothered me is that no one called me before my next appointment to explain that they didn't think it was safe or smart to do anything else to my hair. Instead, I found out only after driving all the way there that they didn't want to go forward with fixing it. That lack of communication was so unprofessional and inconsiderate. Overall, I feel like I wasted money, time, and left with hair I'm unhappy with. I wouldn't recommend this salon based on how poorly the whole situation was handled.

    You gotta love ULTA. Everyone will find something in their price range here. Looking for drug store…read moremake up? ULTA has it! Looking for all your favorite high end brands? ULTA has it! Need a hair cut, brows done, hair care products, skin care?? ULTA has or does it. My favorite one stop store.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    SmartStyle - hair - Updated May 2026

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