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    SmartStep Hearing

    5.0 (11 reviews)
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    11 days ago

    Darin reprogramed my hearing aids, and they came out better than when they were brand new. Unbelievable! Thank you!

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    Sharon S.

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    Review Highlights - SmartStep Hearing

    Darin's approach to a personalized service-oriented model, and customer care, is what ALWAYS brings me back.

    Mentioned in 9 reviews

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    Able Hearing - Audiometric Testing in progress...

    Able Hearing

    4.6(9 reviews)
    4.8 miSouthwest Portland

    I have been going to Able Hearing since 2021 when I bought my current pair of Widex Moment 440…read moreHearing Aids. A couple of months ago they texted me that it was time for a hearing test. It had been over a year and so I called to inquire about the cost and they told me that there would be no charge. I went in. The tech sat me down in a booth and told me to listen to various beeps - you know the drill. He told me that the receptionist would come in and read words to me whicn I was to repeat back. That didn't happen. He wasn't familiar with the Widex proprietary software but fiddled with various settings anyway. The first setting was blaringly loud. I told him it was very uncomfortable. He reduced the volume several times and then gave up and said jhe'd return the settings to the original. In the meantime he inadvertently clicked on a toggle whicn changed the function of the button on each hearing aid from volume control to hearing program selection. I realized this a day later and made another appointment to have it switched back. The second appointment went well. The tech called Widex and they walked him through the process to have the button function returned to volume control. However, along the way another function went awry. On the Widex app there are various programs When you change the program (on your phone) to a new one, it announces the name of the new one through the speakers of your hearing aids. That function stopped working. I made another appointment. That was this morning. The tech called Widex. When the first customer service representative realized he needed to go up the chain and put him/us on hold, the tech hung up and quit trying to solve the issue. He started complaining as though I was taking advantage of his time. I mentioned that the problem(s) were his fault - not being familiar with the Widex software. He denied any responsibility for the issue and told me he was not willing to give me any more of his time. He invited me to go elsewhere which I did. And I'm glad I did. You'll see lots of nice reviews when Karl was running the ship. He was a terrific gentleman. But he hasn't been there for a couple of years now.

    The hearing aid that we had previously purchased from a big box retailer was not providing…read moresatisfactory performance for my mom. We went to Able Hearing, hoping to find something that worked better. We were really happy with our decision. The personalized customer service we received enabled my mom to get a much better fit on her hearing aid and much better performance. Lucas was great. He took the time answer our questions and provide guidance on which models might be best suited for her. The extra time he spent on the fitting made a big difference on how it worked for her. It's been about a year since my mom received her new hearing aid. During that time, their customer service has been excellent, providing adjustments and tuning. Each time, they have been friendly and welcoming. Our observation is that they really go the extra mile in providing customer service. We were really pleased with the way they handled the situation when my mom recently lost her hearing aid. Living with hearing loss can be very frustrating at times. Although we would have saved money by buying another unit at a big box store, we felt it was worth the extra money to have someone spend extra time on the fitting and tuning so that we would have better results. We are very pleased with our experience here and highly recommend their services.

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    Able Hearing - Some of our sizes and styles of our large product range...

    Some of our sizes and styles of our large product range...

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    Able Hearing - Audiometric Evaluation in progress...

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    Audiometric Evaluation in progress...

    Miracle-Ear Hearing Aid Center

    Miracle-Ear Hearing Aid Center

    3.2(9 reviews)
    4.7 miSouthwest Portland

    I've had a few hearing exams outside of this location and believe this location to have excellent…read moretesting/programming in place that I wish was standardized at every miracle ear starting with step 1)making sure ears are clean. I can say that I believe that I was tested thoroughly and that my hearing aids have been adjusted to optimally perform. The office staff is kind. Also, witnessed a patient go through the process of being tested and given a prescription for their miracle aid foundation hearing aids. That patient was been treated with kindness and respect despite them not making money on the service.

    I called the beaverton office and their first question was " do you have insurance" I then…read morereminded them mere testing is to be free, she then told me to hold , came back and said ," we can do it for $79!! i still kept my appointment, but then got food poisoning and scheduled another appointment, they had an opening, they said, when i called back, , to inquire again about the cost " SURPRISE' the audiologist jim (james) said he is just too busy for new clients, cannot see me. I called his boss" surprise again" jim is now retiring, i must have made at least 13 calls to anyone who would listen to my story, and they kept sending me to the 800 number and would not let me get past that ,( jims office filled them in making sure they do not deal with me) Thank goodness i recorded his rant interrogating me about why i want a hearing test, why i think i need one it went on and on. i looked online and guess what there is still a opening to be seen at the beaverton office , hmm maybe he changed his mind on retirement? i will follow up with corporate again , until i get a answer, Please, if corporate reads this contact me, have never know anyone so rude and cheap. and unbelievably unprofessional . CORPORATE TAKE NOTE , others are complaining about him and i see no one taking action ( yet anyway)

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    Miracle-Ear Hearing Aid Center
    Miracle-Ear Hearing Aid Center
    Miracle-Ear Hearing Aid Center

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    SmartStep Hearing - hearingaidproviders - Updated May 2026

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