Clean and easily accessible. There's plenty of parking right out front. The wait areas are nice…read morewith free WiFi. The surgery center side has its own pick up door for easier car loading. Everyone is super friendly and kind from check in to helping you into your car.

Came here for a hip injection (not cool, modern, and groovy but rather anatomically located left…read morepelvis proximal end of my femur) and I was rather anxious having researched the procedure. Of course I also researched the surgeon, one very capable fellow named Dr. Edwards who has an impressive training and experience record. Yes, I have trust issues. He was just the right combination of confidence, respectful bedside manner, and efficacy that made me feel silly when it was over and done with in the blink of an eye. For procedures like this, do not look at the needles, but do be aware of how far away (in surgeon's distances) important nerves are from said needles. The current imaging technology that allows for well guided needle insertion also makes these extremely low risk routine procedures. I'm still talking to myself here. The clinic is clean, the staff is very good, I especially appreciate being treated as if I'm not old and confused when I do provide some evidence that this might be the case. I do not see the need for the physician's assistant, seemed a superfluous extra cost layer but that's American Healthcare. The only complaint I have is a pretty serious one, it's very hard to get in for an appointment in the first place. I was referred 6 weeks before the procedure by my Ascension nurse practitioner (excellent btw, NPs are a better choice for primary care) but I had to call myself. The first four calls didn't get me through a completely non-medical screening agent who was only interested in my financial situation. But also they were all quite incompetent, they could not ascertain, verify that I have Medicare plus supplemental. I do, but since they couldn't substantiate this, they wouldn't make an appointment. I was in considerable discomfort which is why I was persistent, but they clearly do not care about patient pain or health at the entry level. I had to make an appointment with another orthopedic surgeon (another 3 phone calls) who works with Dr. Edwards at another clinic and get referred back to Edwards. All of these phone calls of course have to be while I'm supposed to be working. Then, once scheduled, the surgical clinic has to call and talk to me in person, again while I'm at work and not allowed to take phone calls. It's like the clinic, indeed much of the American healthcare delivery system is stuck in the 20th century for communications technology. Heck, I'm an old man and I learned how to use Google Calendar, Internet messaging, e-mail, and SMS. I know it's possible, my nurse practitioner and her office, and dentist as well can use all of these so communication is quite easy. The getting in part was so unpleasant and inconvenient this might have been a two star review in spite of how adept Dr. Edwards is if it weren't for a single act of respect from the front desk person (I won't name her in case she wasn't supposed to do this) who agreed that the office needs to catch up and move on from late 1900s phone tag. Or maybe I should find my telephone answering machine and hook it back up.