I would give NEGATIVE STARS if possible. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I placed an order for smart tint for two of my office windows from Rob Rollins at the Stony Brook, NY location. Within less than 12 hours I informed Rob that I unfortunately could not commit to going through with the purchase due to an emergency. He responded with "All sales are final and you cannot be refunded." Thing is, I was not sold anything! I never agreed to any terms stating "no refunds", and had Rob explained those conditions before I gave him my credit card details, I would have backed off right away. VERY SNEAKY. Moreover, it was only after I paid $1700 by phone that I received any further information regarding their policies. After a bunch of emails back and forth, Rob said he would speak with "Customer Service" and see what they could do for me. He said, "I'm only a sales person". I thought, okay I'll call customer service myself - directly. Guess who answered the phone? Yes, it was Rob again. As a matter of fact, EVERY NUMBER I CALLED, SAME PERSON - Rob answered. Rob is Sales, Support, Customer service, everything. This made me worry a little, and why did he try and make me believe he was going to "speak" with "customer service"? RED FLAG. He comes back and tells me "Good news, we can refund your money but there is a 60% restocking fee". This actually made me laugh really hard. At this point I knew I was being - for lack of a better word - SCAMMED. I immediately called my bank and explained my situation to them. Bank was ready to file a claim had SmartTint put the charge through. I later get an email from MMCleod telling me the order will be charged. I respond telling them I did not authorize this and to reverse my charge. After many more emails and phone calls back and forth they finally reverse the charge. This wasn't enough for them however. They also made it clear that I would be "prevented" from doing business with any of their locations and that I was in effect blacklisted on their system. The icing on the cake though was when I got the final email from Rob Rollins calling me "Little" as if to insult me. VERY UNPROFESSIONAL. read more