They have moved to Glorietta. I know that they are on the first floor, but I believe that they…read moreare now at Glorietta 3. This new location is very organized, but get ready to wait for a very long time. There is a priority line for seniors and those with a disability. Despite the priority line, I'm accustomed to waiting for at least one hour in order to be seen by a customer service representative. I canceled my postpaid mobile plan, because the price kept getting higher. Even though I went from postpaid to pre-paid, I was still billed for a postpaid account. Unfortunately, I could not dispute the charge with my bank, I was told that I needed to speak to Globe. What? I already canceled my postpaid plan. Why do I need to talk to Globe again? Now I understand all the 1 and 2 star reviews! I am being double billed? I was told that I would receive a final bill, instead I received a thank for my payment email. In other words, they'll continue billing me? I paid for my pre-paid service, and I also paid for a postpaid account with the same telephone number. After speaking to a Globe representative today, I was told that I will no longer be billed for a postpaid account. I guess I'll just have to wait and see next month.

Walang makausap sa GCASH!!! Nagpunta na rin ako sa Globe hindi daw sila connected sa Gcash!! Nag…read moredial na rin ako sa 2882 walang silbe!!! I have been trying to pay my gcredit using my gcash but ayaw ilang beses na hangang sa due date na tapos ano lalagyan niyo ako ng charges???? Or kukunin niyo lahat laman ng gcash ko!???? Nag tayo pa kayo ng companya di naman kayo mag assist!!! Panay robot na wala naman sa options yung hinihingi kong assistance!!!!!

I've been a loyal customer of BayanDSL since the beginning of time - or at least since they started…read moreoffering DSL, if you want to be technical about it. I've heard mixed reviews about BayanDSL. Some are like me who are satisfied, but some are very dissatisfied and always complain about how extremely slow their connection always is. I think it depends on the area. In my area, most of my neighbors use PLDT and maybe that's why my network isn't very congested. Overall, I'm very satisfied with their service. They're not perfect. There were times when the system was down, but compared to a lot of my friends, I can't complain. I always got the speed that I wanted and it was never slower than promised. Whenever I had to get the modem replaced, they'd arrive rather promptly - more or less on the same day they said they would - which is admittedly rare in the Philippines. Customer service on the phone is also excellent. The people who answer the phone are knowledgeable and helpful. I always get the problem solved.

Can i get a list of your wifi bundles.i would like to have a connection here in san roque…read morebagumbayan quezon city.i hope ill get a feedback from you.

Sun is the cheapest of the big 3, by faaaaar. Calling and texting with Sun phones is insanely…read morecheap, even across different networks. For barely anything, you can already get a plan with unlimited Sun calls and all network texts. That's why I think that most people regard Sun as the perfect "family plan" network - I know lots of families (particularly Chinoy familiies) that have family-wide network plans because it's the most affordable way to communicate with each other. Even Sun prepaid has extremely cheap promos, most of which average around 10 pesos cheaper than their counterparts from other networks. The only thing for me that's a downside when it comes to Sun is that the signals are a little weaker. Normally, when you go down a basement or it's raining, Sun phones are, from experience, the first ones to lose signals. Sun also has pretty bad 3G and mobile data services - their connections are generally pretty slow so it's not that worth it to get a data plan from them. However, if your main phone use is calling and texting, especially to other Sun people, it's perfect.

The quality of internet is there. As a businessman, the consistent speed is unparalleled compared…read morewith other top ISPs. However, customer service is awful. I remember getting at least 2 phone calls from their guys asking me, a customer, when I plan to pay my bills (I wasn't late, mind you). The due was that day but they still had the audacity to ask me to pay up. Why are they doing that? They are in like the top 10 corporations in the PH! Another time was when I changed the account name for one of my subscriptions since I was now married. Before, the sub was named for my wife. They happily accommodated everything until I discovered in the next billing that there was a P300 charge which nobody mentioned to me. I asked them about it and they basically just said "Sorry, we thought you knew about it". If there was any other ISP that can contend with speed, I would switch over in a heartbeat!

They will "install" your internet then refuse to service it when it doesn't work and never did work…read morethen continue billing you. Absolute garbage company. Look elsewhere.

Your company is very sad. As a customer, I expect service to be provided at a time manner…read more However PLDT doesn't even answer our phone calls. Our WiFi is still not working, so I'm not going to pay my bill. I've spoken to so many customers, that they plan on switching to a reiable WiFi company. Very POOR Service

The last four Customer Service people I spoke with on 171 are so unprofessional; bordering rude…read moreand unintelligent. They put may calls on an indefinite hold and they spoke so softly as if they are ashamed of something or worse trying to evade me. They are also providing conflicting information, despite them all saying that they have updated my ticket. To save time and spare them from my wrath, I asked for a supervisor. Sadly it never came. All I want is 1. to use what I am paying for; a decent, fast and reliable internet connection. 2. Understand why there is a restriction on the network despite me paying on time.

Globe locations are always so busy and sometimes, I think, they just hang out here for the free…read morewifi and their seats! Almost the same set up as Apple Mac stores. You tell the attendant the reason for needing service and your name, you will be on the list. If you have a senior with a registered card, you can be on top of the list! I thought that is pretty cool but I guess, they want to service them quickly to get them out of there since they are old. People can take advantage of that as I would!! Haha You have to look for your name to be called on the service screen or go close to the back close to the back counter to be called. I see they have a Pay station for ones that need to pay their Globe bills. They sell other things like shirts and phone accessories. Service was pretty fast. What I would watch out for is what they sell. Tell them you only want certain service and not try to sell you more. I have an unlocked phone and they sell a 15 day unlimited texting and data for 500 php. That is all I need to keep me online. We also have a portable mobile pocket wifi hotspot and we used the same data plan as my phone even if no need for texting. If you want data only it's more expensive. Kinda weird but they gave in to my needs. Service was good though. I will be back to Globe when I am in this country. I like it better than the competition. ;-) [62/100]

Absolutely terrible service. I live only one block from Davao City Hall. Our internet has been down…read morefor 10 days now. When we first called they said they were just upgrading the system and everything would be okay. After 3 days, we called to get someone from Globe to check our service. 2 days later someone came and they told us something was wrong - BUT NOTHING WAS FIXED BY THEM. They said they would come back. They called but did not schedule to return. They are now saying we should upgrade our service. We have 100 MBPS and it is more than we need - we just need it to work. This has been a terrible ordeal and has affected our work since we are working from home during Covid. It has also affected the kids school work. Globe - You need better service, and better people. You need to respond and actually make sure concerns are addressed in a timely manner. Very incompetent and absolutely no compassion for your customers. especially in this time of Covid. I have had Glove mobile and I can say the service is just as bad. I am glad your days of being one of the few players providing this service is numbered. Globe needs competition to step up to the plate and serve Filipinos better. As it is we overpay for your mediocre/substandard service. You should, at the very least, give people what they pay for and respond to fix issues as they arise. UPDATE: After numerous efforts to get this fixed, we found the most idiotic solution to the problem. I applied for globe residencial service of only 35 MBPS which worked instantly when connected and cancelled the above 100 MBPS service they could not and would not fix. Right now we are paying less and for the last two weeks it is working. No kudos/thanks to Globe since they never fixed the original issue. Also, don't ever try using the Facebook chat of Globe, one of the worst AIs/chat bots I've ever encountered. It won't solve anything for you. This company gets multiple grades of F/fail on so many levels.