I'm back with my second review (six years later!) and I'm still seeing Michelle religiously every month. After finally getting my hormonal acne under control at 29, my 30s have honestly been a breeze, and I owe so much of that to her. Michelle goes far beyond skincare. She checks in on everything - diet, travel, water intake - really taking the time to understand what's going on beneath the surface. She meets you where you are and builds a personalized plan that truly works. It's not just about facials, it's about achieving that glow from within. I absolutely adore Michelle and always appreciate the thoughtful add-ons she recommends to take your skin to the next level. Couldn't recommend her more! read more

A friend referred my mother, my sister, and me to Smart Skin Solutions for skin care leading up to my sister's wedding, and I am so glad she did. Michelle has been extremely attentive during our sessions. You can tell she is passionate about her work. She really takes her time and is so thorough during our treatments. She helped us to develop a skin care regimen during our first visit. Although we did purchase some of her products, she was big on incorporating products we already used into our routines. The setup is clean and comfortable. During our visits, Michelle has provided complimentary snacks and beverages, played music, and lit candles. She is easy to talk to and creates a peaceful and welcoming ambiance. Driving to DTLA and finding reasonable parking can be stressful, but thankfully there is complimentary valet parking in the building. I look forward to seeing Michelle again as I continue to seek better self-care. read more

Slave girl was getting sick and tired of my beautiful man skin so she took me to her regular facial lady, Michelle, for a more girly soft touch for my already handsome face. The appointment was set at 12:30pm but she was running a little behind so she asked us to show up at 1. No big deal since we were eating lunch anyway. Parking was no problem since it was complimentary by Michelle and it was valet. If you come on Flower St traveling north, once you passed the 7th St, it's the third parking garage (second Roosevelt garage) on the left hand side. After you get the valet ticket, go inside and check in with front desk then you are ready to take the elevator up to be beautiful. Michelle was friendly and knowledgeable, overall fantastic. She explained on what she was doing the whole time so I didn't feel lost. That tingling feels I got on my face was unique and very sensational. Quick tip: do not open your eyes during the entire time or you will suffer some burning in the eyes and that could ruin your experience. Well, that's what slave girl kept telling me anyway. I think she just wanted me to have my eyes closed so she could take advantage of me. This first time facial experience was excellent and enjoyable. Michelle prepared little treats and water everywhere for us. The environment was chill with a great view and music selection fits the mood. I would highly recommend it. read more

Smart Skin Solutions - Shinning face, so fresh, so nice. - Skin Care Near Me - Los Angeles, California

Yup, 4 years later, I'm still here and both Michelle and I have had an upgrade. An upgrade for me, being that my skin is looking oh-so-frigging-fantabulous. The breakouts have ceased, the skin has cleared up, and whoo hoo, chow, I feel good. I still feel that she takes the time to analyze your skin. Her upgrade? oh let me count the ways! She moved into her own spot - into the beautiful Roosevelt towers on Flower and 7th. The new place is GORGEOUS with an amazing view. She's always using high quality products (too bad we can't buy them - because they're the spa/professional quality) and is constantly upping her game. Whether it's going to classes to learn new techniques, or adding machines to her repertoire, she's there for your skin. Parking is valet only, and Michelle has taken care of that for you. And a little tip here and there for the valet is good enough. Thanks for taking care of my skin, love. PREVIOUS REVIEW: Michelle is wonderful! I found her on Lifebooker for a Loot (similar to a groupon/livingsocial/etc voucher) and went in for a deep cleaning facial. The area is a little sketch - especially after dark. There are free street parking after 6pm, or a few paid lots in the area. It is located in downtown, if you're not familiar, can get a little scary. However, when you head up to the 6th floor/topmost floor. It's a gorgeous loft with a homely feel. She takes the time to analyze your skin and explains the products and why she is using the products for your skin. Extractions aren't the most pleasant thing, but she does what she has glow-ify your skin. Her prices are listed on her website and it is a bit lower than I expected for the amazing facial I received. Afterwards - your skin is glowing, you're in bliss and walking out like you just had the best sleep :). Her products are pretty awesome and I'm not sure if my skin has felt this way in a long time. Can't wait to return. AND michelle, you have a new long term client *hearts* read more

I can't say enough about Michelle I have been with her for years and have seen such a big difference in my skin. She is so detail-oriented, passionate about what she does, easy to talk to, and her place is beautifully decorated and VERY clean. The service she provides is top-notch. I have been to over 8 facialists in LA and 3 here in SLO and there is no one like her. I do notice some of the reviews talk about how there are scheduling issues. I have to say that was true in the past and I have seen Michelle listen to these reviews and make the necessary changes to improve that for her customers. I think that says a lot about a business owner when they listen. This woman is perfect in my book and I continue to make the drive from San Luis Obispo (3 hours away) to get services from her. read more

My wife and I have been going to Michelle for years. She's simply the best and you won't find anyone that comes close to her level of skill. Highly recommended! read more

Michelle is the absolute BEST!!! I've been going to Smart Skin Solutions for the last year and have seen a significant difference in my skin. Michelle is so fun and easy to talk to, is so informative when I have skincare questions, and has managed to help me get rid of almost all the texture issues I had. She's an expert in PCA peels and I trust her so much with my skin! I come in once a month and never regret it after I see what my skin looks like 2 weeks later PLUS she gives amazing advice on how to take care of my skin beyond just using products - she finds a way to tie in a holistic approach as well! Go get a facial from her NOW and see for yourself! read more

What a wonderful sanctuary!! I called earlier this week to make an appointment for my fiancé and Michelle was able to find a good time for us. Her space is so lovely. It gives off a calming and soothing energy. My fiancé loved his experience. He said they chatted about his skin challenges and other general life topics. When I walked in to pick him up, he was in a deep and peaceful sleep and Michelle was finishing his facial. His face was radiant! Michelle was able to do a tricky extraction that had been vexing me for months (Yes, me!). We have decided purchase her skin care regime and we'll be scheduling a chemical peel ASAP! read more

For starters, Michelle is a very nice lady and for that reason I am giving her two stars but I have to be honest in my review about my experience. I got Michelle's five layer peel and it left my face with several burns and my face was worst than it was before I went in, I had to go to another medical spa to have the damage reversed. My second is the constant change in schedule. If a client is late she will push you back or reschedule your appointment to accommodate them instead of rescheduling them and being considerate of the person next persons time. The time change wasn't a major issue for me but how my face looked afterwards is what has kept me from returning. Edit: Just wanted to add this update since Michelle's response. Sorry Michelle, that response is not 100% true! I had the peel done on 11/15/17 and didn't go out of town until 11/22/17. Literally 7 days after the peel. I have had deep peels (Vi and perfect peel) from experienced doctors offices and I have never had a single one of them leave my skin with huge dark marks the very same day I get it done. The next day my whole chin was complete burned looking. Peels usually slightly darken the skin to give a tanned looked, not a burn victim look. In response to me using the "wrong" products. Every deep peel I have ever had done has came with a kit that I receive BEFORE I leave the doctors office. I purchased the full peel and correct at home products to use during the peel from Michelle however she didn't have them in stock and told me to use what I had at home until my products came in the mail when she should have not given me the peel or sent me home without the right products in stock for proper healing. Keep in mind I was burned before using anything on my face after her peel. I literally have a timeline of the photos and everyone that saw me said they never seen a peel burn someone's face like that. Michelle was kind enough to bring some products to my house when I texted her freaking out about my skin. As I mentioned before, Michelle was a very nice person but I will not deny the fact that I never had a peel burn my skin like her five layer peel did. I was literally traumatized and cried during the whole process because I thought my face was ruined! So sorry Michelle I have to be honest with my results. That may not be the case for everyone but it was for me. I'm just thankful the damage was not permanent and I was able to have someone take me through a series of treatments to fix my resulting skin discoloration. read more

Smart Skin Solutions - Skin Care Near Me - Los Angeles, California

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Michelle is a really nice person and she did wonders for my skin but.... SCHEDULING! She was always running late or asking me to reschedule it was so frustrating....but I will admit she really helped my skin.. up until my face had a horrible reaction to one of the products... it burned to the touch for several days and she did not seem to care much. Recommend if you have the patience... read more

I am just in awe how my skin has transformed in two weeks! Michelle, you really are an absolute gem in your field! For the past three years, I've been suffering from adult acne, texture and inflammation...things I didn't experience until now in my late 20s. Michelle really took her time to thoroughly extract and recommend the best peel for my face. And you know what I loved the most? Not pushing for products I didn't need--just some minor tweaks and an add-on to my current skincare regimen. I cannot wait to come back! read more

Kept charging my credit card when I am out of town for the entire summer, three months straight. Ignored all calls and text messages. Michelle seemed nice but I am not sure what is going on. Either there was a mistake or this place is a major scam. read more

I completely understand the difficulties of running your own business - I also run a small part-time business by myself. However, I made a tremendous effort in attempting to schedule an appointment with Michelle to redeem my Lifebooker voucher, and after three weeks, we still couldn't settle on a date. Over a three week period, by my count, I made: - one attempt to schedule an appointment via website. No answer. - at least six phone calls/left messages, to which she answered maybe 3. After the unsuccessful phone calls, she felt it was perhaps easier to communicate via email or text. So I did. - sent her an email, no response. - sent her at least six text messages, some of which she answered, and not very promptly. I understand that it takes some back and forth to figure out the details of an appointment. And I understand that sometimes it is more difficult to settle on an appointment date than other times. But what frustrated me about my experience with Smart Skin Solutions was the fact that none of our communication actually went anywhere. I felt as though my business didn't matter. In fact, after 3 weeks of emails, text messages, and phone calls, she then asked how I heard about her. As if I didn't mention my Lifebooker voucher most of the times I communicated with her. If I did not already pre-pay my services with her, I would have given up on the business a long time ago and simply looked for services elsewhere. So, after 3 weeks of poor communication, I made a complaint with Lifebooker, and they were kind enough to offer me an alternative voucher for similar services. In comparison, the other business was so easy to work with. Also operated by a solo business owner, we exchanged a total of two phone calls/voicemails to schedule an appointment. That's it. Simple. Just the way it should be. read more

It's January 1, 2022 - which marks ~9 years since my first visit with Michelle and I am writing this review on the heels of my holiday visit. My skin looks like you can bounce a nickel off of it, and it's all because of Michelle. I moved to New York a few years ago and still, every single time I come to LA, I MUST be seen by Michelle. This woman leaves no pore unturned (literally) and is so meticulous about her approach to her client's skin. Whether you are serious about ensuring your skin remains beautiful for years to come or you just need to start your skin journey with someone who knows what they're doing, go see Michelle - I promise you won't regret it. Her location is central and her facility is immaculate. THANK YOU, MICHELLE! read more

I really wish I hadn't gone here. Within 2 days my face completely broke out in several places. I am willing to acknowledge that my visit might have had nothing to do with the facial (even though that's never happened with any other facialist I've been to). But am I willing to risk it again? NO WAY. Even before I broke out I had my doubts. First off, she had me fill out one of those forms asking about your skin regime but didn't bother to read it. Then, throughout the session she tried to constantly push products on me, products that, if she had asked, I would have told her that I don't want to use on my skin (stuff like sodium lauryl sulfate). Overall, I just felt like she was rushing to get out of there - her phone kept ringing and she actually stepped out to make plans to get drinks with a friend during my appointment. Unfortunately my skin paid the price. read more

My skin definitely needed Michelle! Anti aging and texture was my main concern. After my first treatment I was hooked. I got a facial, peel and booster and my skin was sent back to my twenties! I was so impressed by my results that I signed up for the monthly membership. At each appointment Michelle evaluates my skin and recommends different treatments. She's always finding the next new thing and explaining the benefits of each treatment. I really appreciate the research and care that goes into her offerings. I'm a member for life! read more

Michelle is the best. She is completely different from other estheticians, she takes her time with you and develops a relationship with you. she knows how insecure one can feel when you dont feel comfortable in your own skin. She has helped my skin so much with a few sessions. I plan on continuing treatments with her till my skin in flawless. Even my coworkers/friends want to treat with her because of the drastic improvements on my face. Overall Michelle has magical powers when it comes to faces! read more

Michelle is fantastic! She is definitely thorough with extractions and will take care of EVERY clogged pore by going over areas more than once. I've never had anyone pay so much attention to extractions the way she does. Her facial massages are very relaxing, and she'll focus on pressure points on your face. Not only is she extremely knowledgeable about different products and has great advice about regular skin care, she also has her own line. I found out about her through lifebooker and have been really happy with my skin ever since. I usually get a few breakouts here and there on my chin, but ever since seeing Michelle, I haven't had a break out since. I even signed up for her 6 month contract deal (deep cleansing facial + peel once a month for $70 each facial). You have to buzz in to get to the salon which is on the 6th floor, and she shares her space with a hair salon. Street parking or park in the paid parking lot across the street. Extremely happy I discovered her! read more

My first peel & my first yelp review! I'm glad it was with Michelle at Smart Skin Solutions! It has been about a week and my skin is still glowing. Michelle truly knows skin and will cater to your needs and goals. She will ask you about you skin care routine and fill any missing steps to improve your skin! I will now be seeing her every month for a facial and peel :) I am glad I am investing in my skin and to an awesome business woman! Thank you Michelle! I cant wait for my next session. read more

Michelle is my freaking hero. I've suffered acne forever, and have been through EVERYTHING (including not one, but TWO sessions of accutane) and I still break out a lot. I would say that I have moderate to severe acne, with a lot of scars and just exhausted skin from the years of products and medicines I've thrown at it. I went to Michelle not expecting much because my skin just doesn't cooperate with anyone. But holy cow, she has literally transformed it. I can't express just how incredible she is at her job... 1. My skin was SO clogged. After 2 sessions, it's so smooth and I haven't broken out at all this week. 2. She knew EXACTLY what treatment to recommend. I've been to other facial people before with little to no results, and I see now it's because they weren't properly addressing the issues. She is clearly an expert. 3. Affordable! Compared to other places... Which is great for my low income right now. 4. So kind and friendly and great at giving advice. Gives you SO much attention and care during your appointment. I knew from the second she started I was in good hands. I'm so, so happy I found Michelle. I chose her because she is close to where I currently live, but even when I move in a month, I'm going to commute to her. Never going anywhere else again. THANKS MICHELLE! I feel like I have real skin!! Like, where has this been my whole life???? PS. I'll post another update after a few more appointments, and I'm sure it'll be just as excited or more, because my skin is only going to continue to improve from here. read more

I've been going to Michelle for the past year and her treatments are amazing. Michelle's background with acne treatment is ideal for anyone with skin problems. I've gone to other people in the past, but her treatments by far have helped my skin significantly. Plus, her pricing is more than fair! Thanks Michelle! Tip...park at Pacific Lofts garage, meet with Michelle, then head into Artisan House for a muffin, juice, whatever for a parking validation! read more

I have been going to see Michelle every month for close to 2 years. It has changed my life! I came to her with adult acne, aging skin, and tons of scars and sun spots. I had little hope of ever feeling beautiful without tons of makeup. With Michelle's help my skin looks the best it has since I was a kid! Now I rarely wear any makeup, and I'm much more confident! I can't tell you how thankful I am! Michelle really does take the time to clean out ALL the junk in your pores. I've never been to any other facial that even comes close to as thorough. And she using the most effective products, many of which she has literally developed herself! Aside from her skills, Michelle also has the best personality! I always have fun, even while she's squeezing my pimples (gross I know!). I seriously leave feeling like I just spent quality time with a good friend! She's a wonderful listener too- like a bonus therapy session. Her studio is now in a stylish downtown loft in the historic Roosevelt Building. It is such a cool place, great location, super hip and comfy. AND free valet parking in the building. Going to Michelle's feels like I'm really treating myself to something special- but its not even that expensive! AND, I wont tell you her age, but she looks 20+ years younger than she is... I'm not even exaggerating!!! She certainly knows what she's doing. read more

I've been seeing Michelle for about half a year now. My biggest facial issue is blackouts, and Michelle has been great at helping alleviate that problem. She's extremely thorough when she does the facials. She gets into your pores vigorously and takes everything out. Plus, my skin has been looking smoother since I started seeing Michelle. On top of that, you're being really pampered at the start of the facial. The warm bed, hot towels, and soothing ambiance are so relaxing, I almost fell asleep a few times. Because of that, I always look forward to my next facial with her. The price is very reasonable considering the quality you are getting. If you go see Michelle regularly (I see her once every few weeks) she will make time to fit you into her schedule. And your skin will notice the difference. read more

I have been lucky enough to know Michelle for several years now. She has honed her technique to both a science and an art form. Her facials are personalized and modern, reflecting the best in new technology and practices. She treats my skin as if it were her own, which is why I will never go to anyone else. Every time I visit her, my skin feels renewed and refreshed. She creates an experience with her treatments, an escape from the hectic world right outside her window. Her facility is clean and peaceful and reflects the attention to detail that she brings to her work. As if that weren't enough, Michelle is a kind and generous person who doesn't rush her process and who has a compassionate and thoughtful method geared to suit each client's individual needs. I can't say enough good things about Michelle. She's a gem. And, her line of skin care products has done wonders for my skin!! read more

Michelle is AMAZING!!! I honestly don't know what I'd do without her, and her amazing products AND the skin regime I've now been implementing for the past 6 months. She's also a sweetheart and really understands what your face needs at that specific moment and for the future. Michelle is the best facial in town, not to mention the prettiest studio (overlooking downtown LA!) read more

Smart Skin Solutions - Skin Care Near Me - Los Angeles, California

Discovered this place off a Lifebooker deal about a year ago and happily ended up getting set up with Michelle's monthly plan. She will cater each facial to your concerns and inputs every time you go and definitely takes her time to do thorough extractions. I never leave there without glowing skin. Besides that, the spa is an oasis in downtown, a beautiful loft with a constant background influx of amazing music and hushed conversations in french. Michelle is a doll, the woman has flawless skin herself and we usually chat throughout the whole hour. Re: scheduling, admittedly she is busy but has always communicated her schedule and has been incredibly accomodating for mine as well (will squeeze me in for a lunch hour facial during the work week). read more

I've been going to Michelle's for the past 2 years and I've always been extremely happy with her services. She truly cares for her clients well-being. She is also gentle, her facials are fantastic and very relaxing. Michelle is a great listener and always takes time to ask questions and analyze my skin before starting my treatment. She is great at customizing facials to give me the best results. I really like that she takes the extra time with the extractions. She uses every minute of your facial to pamper you whether it's a neck, chest or face massage. I absolutely melt on her table whenever I'm there. I have never left with anything but perfectly smooth and glowing skin, and my face always feels fresh and clean every time I walk out. read more

I've been seeing Michelle for monthly facials for years now. I absolutely adore her. I'm about to relocate to Texas, and I have no idea what I'll do without her! I can't imagine finding anyone as good as Michelle. Her products are amazing, she's perfectly gentle and she's just an amazing person. Her monthly plan is the best - you get a discount on each appointment, and you never have to worry about your payments. I recommend it to anyone interested in long-term skin care. read more

Best.Facial.Ever. The only reason I'm not giving her 5 stars is because no one ever really believes the 5 star ratings. I'm not her friend, I've never met her before my appointment. I purchased a ViPeel on lifebooker and we added a facial on to that (for a lot less than I've paid for facials in the past) The facial was amazing! the extractions hurt but that's to be expected and it was well worth it. My skin was in bad shape, huge clogged pores, tired, dehydrated...it was just a mess. She wasn't preachy or rude about my skin care habits (or lack of) I sleep with my makeup on, its a horrible habit its so bad for your skin, I know this. She gave me some tips, didn't try to sell me on anything was very nice and easy to talk to. My pores have never looked so clear and even a few weeks later my skin looks so much better than it used to. I understand that running your own business can be difficult and you can't answer your phone in the middle of a facial so I was fully expecting scheduling to be a little bit of a pain but I had no issues whatsoever. I left a message once and she called right back. Every other time she answered right away. My only issue was that she should put on her website and get into the habit of telling people when she schedules with them that her name isn't on the call box. I don't remember the name of the salon but you have to call that salon's ext to get in the building. I will definitely be going back! read more

I feel so lucky to have found Michelle. The best facialist I've ever experienced. She's amazing. A dark spot I've had for YEARS, and tried everything to get rid of, was just about gone in 2 sessions. GREAT atmosphere, gorgeous downtown loft, and free valet parking so none of that stress of finding street parking. I go every month. read more

I highly recommend Michelle and her services . She is extremely knowledgeable and takes the time to assess,educate, and help you find the most adequate skin care routine. You truly get customized care, tailored to your skin care needs. This makes all the difference ! Since coming to Michelle, I've seen a dramatic change in my skin. Perks include free/friendly valet parking and the peaceful ambiance of her beautiful space ! read more

I have been seeing Michelle for almost 7 years now. I followed her to her new location, which is so calming and peaceful and beautifully decorated. She's amazing at identifying what I need each time and is able to tackle my acne and pigmentation issues with her products. I love the peels that she does and each time I have amazing results. Overall finding a woman that you trust with your skin and have been with for a very long time now is a necessity, especially out in LA. It's worth it to visit her monthly for her monthly facials!! read more

I just had my my facial with Michelle for the first and it was such a great experience! She really cleared out my stubborn blackheads and my face looks and feels like it's glowing. She offers other treatments as well so I'm excited to try those out next and even has her own products. I got the cleanser to start with and first off the smell is amazing and it does a good job of cleansing your face. So happy I found this place! read more

I love this woman Michelle! She is amazing!!!! I've been coming for months now and love how my skin feels and how I look. The best part is I get tons of compliments on my skin. There's no one better than her. She knows her shit and knows what's best for you. I finally did my first facial peel and I'm so glad I did. I feel like a butterfly coming out of a cocoon. Plus all the yummy treats she has for you waiting to be eaten.....you can't help but not want to stay the whole day here. Another cool too is the valet when you come. I would only come to Michelle. As should you! read more

Smart Skin Solutions has been a life changing experience for me. I've suffered from cystic acne for years and Michelle has completely transformed my skin! Before finding Smart Skin Solutions I tried EVERYTHING from products to trending facials and nothing was truly working. Those of you who have suffered from cystic acne know how difficult it is to control. Michelle has not only taken the time to educate me about what a proper skin care needs to be, she has also personalized my at home skin routine with the right products and sequence in application. The best compliment I've ever received is how amazing my skin looks. I have been with Smart Skin Solutions for 3 years now and I can genuinely say it is one of the best decisions I've ever made. Thank you so much Michelle! read more

Love Michelle.. I first came to Michelle and her first questions was .. what is your objective ? I told her and our sessions began . My skin has improved and I've even gotten compliments on my skin. Used to have a lot of age spot and since we've I've been going to Michelle - it has diminish read more

Michelle has moved, revamped and upgraded her space and facials in DTLA! I've been coming to see Michelle for 3 years now and my skin has never been better. She really knows skin, and how to combat whatever your problem area might be. Her specialties again are acne care and anti-aging, and she can show you a variety of before/after pics that highlight just how genius she is. Her new spot is in the chic chic Roosevelt lofts, very conveniently located on 7th street right across from Macy's plaza. There's COMPLIMENTARY VALET, just pull into the Roosevelt Lofts parking entrance off Flower St. The building is modern, luxe, convenient, and trendy. Michelle's spa, in Apt. 811, fits right in. The decor is luxurious and well put together. Gauzy curtains, white furniture, candle light, and tons of open space lend a true spa feel to the place. Michelle works her facial magic in the side room, and she brings in an army of specialists in her middle space, from smart lashes, to therapy massages, to nails. She's got the entire beauty Arsenal available for you, and all her people rock! Michelle is very passionate about what she does and her business, and personally vets each person to make sure they're providing the highest quality service and product to her customers. I've tried the massages and they are out of this world - perfect pressure, totally relaxing, great attention to problem spots. As for the facials, Michelle is still on her game. She takes extra time to do the best job, and is very thorough with extractions (much appreciated)! She custom caters your facial to what your skin needs that day, meaning you get the best thing possible for you! For example, while I usually get her signature facial (with lymphatic massage, extractions, cleansing, hydrating mask, etc), when I came back from a month of traveling we opted for the hydrating facial because my poor face really needed it. I've also tried her oxygen facial (you feel the moisture coming into your pores, very cool and refreshing) and her vi peel (chemical peel that takes off 3 layers of skin to reveal new baby soft skin free of imperfections). Michelle listens to her clients areas of concern and ensures each is addressed. She is professional, attentive, thorough, clean, and really good at what she does. Again, I get compliments all the time on how glowing my skin is - people think it's genes or make-up, but it's really Michelle! Monthly contract plan facials are $80 and well worth it to glow! read more

Trying to schedule with this woman is a nightmare! I should of listened to all the reviews regarding this! Countless unanswered emails, texts and phone calls. And then cancel on me at the last minute. With no call back to reschedule! Hire someone to answer your phone and schedule appointments for god sakes. Or don't go on lifebooker if you can't handle the volume. I will be asking lifebooker for a refund. I've had it with this salon. read more

I had a lifebooker deal for a deep cleansing facial. Setting up the appointment with her was difficult. We played phone tag for two days and then she told me to text her the times when I was available. But we still could not set up a time. We finally settled on Friday later afternoon. Friday come around and I text her to confirm the appointment. Then she tells me she had to cancel and I should have known because she didn't text me a confirmation. Well she hadn't had texted to cancel either. If I hadn't texted her I would have shown up to her space and no one could have buzzed me in. Anyway I had the appointment. The space was nicer and bigger than I expected and the location is convenient and close to my office. She seemed to know her stuff and correctly guessed that I used retin a and vitamin c on my face. The extractions were painful, but I cannot remember if it was any more or less painful than other extractions I have done. My pores were noticeably smaller for a week or so but they are getting clogged again. Bottom line -- The facial itself was good, but the scheduling was painful and irritating. read more

Honestly one of the best facials I've ever had! Michelle is so knowledgeable about skincare/products, and really catered to my skin's specific needs. And her suite is also so chic-- great atmosphere, very relaxing. Looking forward to my next appt! read more