The Struxture Pergola I had built is nice, but working with this company was not a great experience. What I expected was a builder who handled the construction from start to finish. What I got was a company that sold you the unit and had a separate company that did the construction. Not only that, but my bid did not include all the charges that were needed to complete the project. I ended up spending an extra $7,000 more than Smart's bid even though I explained what I wanted from the beginning. I didn't do the screens with them because they had to hire another company to do that and they wanted $10,000.00 more than the company I hired, Suncoast. Suncoast can do it all and I'm truly sorry I did not know about them before I started the project. They would have been much less expensive and would have only dealt with one company. read more

Smart Patio Plus - Bbq Pergola - Patio Coverings Near Me - Fountain Valley, California

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Extremely Disappointed - Not Worth the Price or the Headache I paid over $50,000 for a 16x22 pergola from StruXure, and the project is still not finished. One side of the pergola is not a 90-degree angle, which has made it impossible to install curtains as planned (see attached photo). For a project of this scale and cost, this kind of oversight is unacceptable. I was promised excellent communication from the beginning -- that did not happen. The only person who made any real effort to assist me was Adriana. I'm still waiting to hear back from a manager, which has been incredibly frustrating and unprofessional. To make matters worse, the materials were dropped off weeks before the team was ready to start, killing the landscaping in our front yard in the process. The lack of planning and coordination has been costly both financially and emotionally. For the steep price, poor communication, and overall lack of accountability, I cannot in good conscience recommend StructureX to anyone. I expected better and am incredibly disappointed with the entire experience. read more

Smart Patio Plus - This is how they finished the project. - Patio Coverings Near Me - Fountain Valley, California

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We choose Smart Patio Plus in Fountain Valley to install our StuXure pergola in our backyard. Their representative Garrett has been super helpful from the beginning including design, financing, coordination of delivery and installation. We are very happy with the process and outcome and would highis company and services read more

I StruXure SoCal Testimonial 3.0 I just want to start off by saying how much I love my new StruXure Pergola! With StruXure, I can easily open it up to let the sunshine in when I want, and keep out the elements when I need to. Since completing my new patio, I was finally able to empty out my entire garage and reorganize everything at my own pace, without worrying about damage from the weather. It's like having a whole new room that keeps everything underneath dry and protected from the sun and dampness, especially since we live close to the harbor. We also added the Pan 6 system to our balcony. We wanted added protection from the elements but didn't really need the movable louvres. The fixed pan system has provided us with the perfect amount of shade from the sun and coverage from the rain--all without sacrificing our beautiful view of the harbor. In fact, adding the cover over the balcony actually made the space feel much bigger. We love spending time out there, soaking in the scenery. I want to give a huge thank you to our design specialist, David Anthony, who helped tailor our patio to fit our needs. I was a bit nervous about how everything would turn out, but he was there for me every step of the way, providing reassurance and guidance. I wholeheartedly recommend StruXure SoCal Patios to all my family, friends, and neighbors! My neighbors have already commented on how beautiful it looks and how it adds value to both my home and the neighborhood. With our house nearing its 100th birthday next year, investing in the StruXure Pergola has been a fantastic decision for our home's future. We look forward to enjoying it for many years to come. Thank you, Martha Torres Street and Jessica Bautista Torres just want to start off by saying how much I love my new StruXure Pergola! With StruXure, I can easily open it up to let the sunshine in when I want, and keep out the elements when I need to. Since completing my new patio, I was finally able to empty out my entire garage and reorganize everything at my own pace, without worrying about damage from the weather. It's like having a whole new room that keeps everything underneath dry and protected from the sun and dampness, especially since we live close to the harbor. We also added the Pan 6 system to our balcony. We wanted added protection from the elements but didn't really need the movable louvres. The fixed pan system has provided us with the perfect amount of shade from the sun and coverage from the rain--all without sacrificing our beautiful view of the harbor. In fact, adding the cover over the balcony actually made the space feel much bigger. We love spending time out there, soaking in the scenery. I want to give a huge thank you to our design specialist, David Anthony, who helped tailor our patio to fit our needs. I was a bit nervous about how everything would turn out, but he was there for me every step of the way, providing reassurance and guidance. I wholeheartedly recommend StruXure SoCal Patios to all my family, friends, and neighbors! My neighbors have already commented on how beautiful it looks and how it adds value to both my home and the neighborhood. With our house nearing its 100th birthday next year, investing in the StruXure Pergola has been a fantastic decision for our home's future. We look forward to enjoying it for many years to come. Thank you, Martha Torres Street and Jessica Bautista Torres read more

Smart Patio Plus - Covered Balcony - Patio Coverings Near Me - Fountain Valley, California

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DO NOT waste your time like we've wasted ours several times. My wife and I were there 3 times this week alone and got zero help once again. I sat reading a paper for 30 min with a literally a stack of hundred dollar bills in my shirt pocket for fun and still couldn't get any help. Went another day after work at 5:50 and they already left early for the day. I've never met a company that made it so difficult to spend money at their business. If it's this bad when you're trying to spend thousands and are serious about it, imagine how poor their response and customer service would be if you had an issue and needed some service. Stay away, you've been warned. We left there earlier today for the last time and already purchased our pergola somewhere else easy peasy. They lost $6,000 and didn't seem to care. Being so ignored for so long and so many times Kind of feels offensive to be frank read more

Came home last week and was in awe in the completion of another project. This is the 2nd project I had Struxure/(Smart Patio Plus) come out and plan my backyard pergola. The first one blew me away and Dan's design recommendations excelled over my requirements and aesthetically looks much better. His vision w/ his design team totally is a showstopper, esp in our last 2 backyard parties; guests were asking about it. And now this 2nd pergola by Struxure (Smart Patio Plus) also exceeded my expectations. They totally figured out how to put a new pergola to replace the old wooden one on top of an existing counter and BBQ area. The 2 supporting posts are totally "MANLY" and robust and impressive. Definitly NONE of it (posts and roof) looks cheap and flimsy - and the design team's recommendations re: the light placement was awesome. It matches the first Struxure Pergola on the other side but has an awesome slant as recommended by the design team to increase the sun blocking exposure time during sunset. The designers work well with their designated San Diego installers (Tim and the rest of Red Rock Patio). The installers were also great- giving their recommendations and were quick, organized, clean and yet respectful to us and any other homeowner's needs. Nothing but 5 out of 5 stars for everyone at Struxure (design and manufacturing) and at Red Rock Patio Installers. Great communication during all aspects from first Phone call to completion at all levels. Troy (San Diego home owner) read more

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We had a consultation with Amaan Chandrani for our outside patio area! We were so impressed by Amaan's knowledge and great customer service! He was so helpful and answered all my questions and more. The quality of the product is what attracted us and all the additions available. We have scheduled another follow up appointment soon! All the features are incredible. We loved that it will still allow light into our home and will not obstruct our view! Besides it will last us forever and we can add features now or later. But we were really impressed with Amaan and how helpful and knowledgeable he is. We look forward to our future appointment! Thank you!! read more

Just after completing our home remodel, we thought all our home improvements were completed. Until direct sunlight and heat on our extended deck area kept us indoors instead of outdoors as we had planned. We also noticed the sun was so bright it was preventing us from enjoying our amazing outdoor views. We saw StruXure Patio ads but did not think our budget would allow us to make another investment to our patio area. Thankfully, we called and scheduled an appointment with David Anthony, a design specialist with StruXure. His experience helped us go beyond our initial plan. David not only has great ideas, but he listened to our needs and was very patient. David explained all the details of his design and how the new patio would fit perfectly into our existing patio railings. His patio design made it look as if our existing patio area was all constructed at the same time. He reviewed the timeline of the delivery of our patio materials and the installation with accuracy. Everything went as David had planned and there were no surprises. We also want to point out that the installation crew were the best of the best. They were organized, professional, and responsive to our questions and concerns. Most importantly, David was involved in every step of our project. He responded to all our questions, before the installation started and was present during the construction; just as he had promised when we first met. He's followed up after our patio installation was completed; to insure we were 100% satisfied. We're absolutely thrilled with our pergola and we couldn't be happier with our investment. With our StruXure Patio we can control the sun and light in our outdoor living area 365 days of the year. It's been less than a week and we've already had several breakfasts and dinners on our deck without having to go inside from overheating from the direct sunlight. In fact, as we write our review, we're sitting on the deck enjoying the morning view. If finances are a concern, we highly recommend calling David. He did a great job reviewing various payment plans that made it possible for us to move forward sooner than later. We're so glad we called StruXure and David came out to help us design our new patio system rather than ruling ourselves out. We are absolutely thrilled with our new patio system and highly recommend StruXure and working with David. read more

Smart Patio Plus - Patio Coverings Near Me - Fountain Valley, California

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Met Daniel at the showroom yesterday and had a very positive experience learning about StruXure. Daniel was super personable and did not give us the hard sale. He hit a nice balance of being engaging and informative without being overly chatty or pushy. Daniel was informed and able to intelligently answer all our questions. Despite a bit of sticker shock, we decided to move forward with ordering a StruXure Pergola because of the full-service offering. Many competitors only offer a product but then you have to schedule your own installer, etc. My husband and I appreciate StruXure's use of the most current technology (iPads) to show us quick drawings, layouts and itemized pricing while at the showroom. We appreciated being able to walk through a clean and spacious showroom to see how everything worked, color combinations and feel the material. Very excited to enjoy this great investment in our home and our family for years to come! Thank you Daniel for your guidance, responsiveness and professionalism throughout this process. read more

I just had the 3rd and 4th structure installed by the same sales rep . Shawn thru smart patio plus and Miguel , my previous installer. My husband and I are so happy with the workmanship and the way our backyard has transformed . Shawn is so accommodating and so helpful so I am not sure if the other reviewer and I are talking about the same company and same guy. Miguel responded to me right away and did the job in 2.5 days I am beyond impressed ... Sorry the other reviewer did not have the same experience I did .. Shawn, Dan , and Miguel all delivered what I expected and I am so happy with my beautiful backyard .. read more

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This company is very professional not only on time but early for apt. The guys worked hard leaving our patio in pristine shape and finished early. No shortcuts I was home the entire time they all worked non stop. If you're looking for first class service and results definitely give them a try. read more

Had a phone appointment scheduled for over a week. The appointed time came and went. At 30 minutes I called but hung up. Decided to let them contact me. Coincidentally within 1 minute I received a text basically saying I missed the appointment. I provided a picture of the text showing he was to call me. Long story short that after asking him to call, one hour later, still no call. Definitely not interested in hiring a company that cannot keep appointments as simple as a phone call. UPDATE: Someone eventually called but proceeded to tell me their records show they called and left a message. No calls were received nor show any calls from them. They asked if I still wanted an estimate but of course the answer was no. I mentioned I had been texting with someone there as well (before the missed appointment) but apparently it was an AI. ‍ read more

Customer service to get anything fixed with this company has been the biggest nightmare. They were great when they sold us the patio cover but when it came to the heaters not working and the sensors for rain stopped working it was impossible to get them to help us. (We are under warranty still) It has been over a year dealing with them to try and get someone to come out and fix the heater and sensor but every time we call to get someone out they would tell us someone would be reaching out but we never get a call back. Just got off the phone again right now and figured we'd write this review in hopes that this company gets their act together and service the clients that have paid thousands of dollars for their product. Would love a response and some actual service. read more

Look no further! After going to the showroom, Shawn greeted me with the biggest smile. I knew I was going to like this guy! Well, now I love this guy! He hooked me up by helping me pick the right colors and now that it's installed, I feel like I hit the jackpot and I got the mother of all pergolas. They have the installers come to your house to make sure the measurements work with the parameters of the house. Dan from Bespoke came and instilled confidence. Fortino was the main person from Dan's company that installed it all. I like their style. They take a day to strategize and plan (because if you fail to plan, plan to fail). They organized and set up all of the materials while asking questions to make sure they install it to my desires. The rest of the 2 days was all about execution and it went as smooth as butter. What I love about this product is that it has it's own gutter to drain the water from the rain. And it gives you the choice with the ability to open or close it (and to automatically close when it rains unexpectedly like it just did last week). Since I got the creme de la creme, I needed an electrician (Scott who was referred by them complete with a Bostonian accent) who hooked me up with the heater and the lights. That guy also saved my house from burning down because he found that our electric panel was on the fritz (zzzzt zzzzt noises). So a long-time issue was solved as a side result. I am more than thrilled with these first-class professionals who know their Sh*t and know it well. I will be keeping their contacts for future projects. This is not the cheap stuff that I had ripped apart...this is the real stuff that you keep for life. Now they have 0% financing for 18 months so there's no excuse not to do it. I had to pay cash/check for mine. As a result, Shawn came over again today to quote me on 3 other projects I want to have done to my house. I'm getting the front of my house done, and I'm going to create a she-shed / man-cave in the backyard so we can live happily ever after despite covid. I would trust no one else and you should not either. read more

Smart Patio Plus - Patio Coverings Near Me - Fountain Valley, California

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Once again, think twice about buying this product. Leaking AGAIN the last few days. They said they would come out last week and again no call and they were a no show. We spent way too much money to be dealing with them for the last 3-4 years and them coming out 5-6 times to fix it and they can't solve the problem. Still not 100%. read more

After install and working with the team, we are happy with the StruXure product. Scott, Dan and Miguel have been responsive and timely.

I had a great experience with this company! My salesperson was Dillon who was quite knowledgeable and very easy to work with during this process!! Honestly, I had been looking at some other outside patios but after meeting with Dillon and seeing the product for myself, I was sold. Highly recommended!! read more