We couldn't have had a better experience with Smart Parke in Laguna Woods. For two years, we'd been bringing our dogs, Bandit and Tiga, regularly for daycare and occasionally for boarding knowing that they'll be loved and cared for as if they were still home with us. We never ran into any issues or had concern over the treatment of our dogs, and we truly felt that every staff member made the effort to connect and build a relationship with Bandit and Tiga. It warmed our hearts to know that the staff at Smart Parke were genuinely sad to see us go when we decided to move, and we can't thank them enough for making it possible to own two amazing dogs while having unpredictable and busy schedules. read more

Smart Parke - Pet Boarding Near Me - Laguna Woods, California

Better conditions at Guantanamo Bay. This photo is of the $100 private room. My dog was stressed out and jumping to look out the window and destroying his bed. I had to call to let them know because no one was checking in on him. I had sent my dog here for months and during that time he would be removed from the general play area when he got too excited. There are no cameras in the area he was held in. When I paid for a private room with a camera this is what I saw. I'm appalled. I was stressed all day at work. My dog is a recent rescue and without a doubt this is reminiscent of the pound. When I let them know my concern I was told to "bring lunch next time to make it more enjoyable" read more

Smart Parke - "$100 private room" - Pet Boarding Near Me - Laguna Woods, California

One star. Smart Park is mess from top to bottom and has been nothing but a stressful, misleading, and careless experience for me and my dog. When I signed up, I was told the $100 promotion gave me "30 days of free daycare." What they failed to explain was that it meant 30 consecutive days, not 30 days of use. That's intentionally unclear and feels deceptive and shady. They also told me my dog was there for a "half day," about three -- when she was actually there for for about 8 hours. If they can't even track how long a dog is in their care, how can I trust the care provided. My dog left with a severe ear infection and now a has a very noticeable head tilt. When I called to ask about her care, the receptionist had no information whatsoever and even tried to downplay the situation. She didn't know who watched my dog, didn't know whether she was around water, didn't know anything about her condition, and even mentioned the manager had checked me out and left an open invoice on her account. Then proceeded to tell me I had a $45 outstanding fee, which was completely wrong as I had paid that when I picked up my dog. They also lost my dog's collar and told me they "never had it" because they make owners remove collars. But the moment I asked about reimbursement for a new collar and tag, they suddenly found it. That alone tells me everything I need to know about their honesty. And I'm not the only one dealing with problems. My friend -- the one who originally recommended this place -- has had her dog come home with kennel cough and severe issues that have lead to consistent vomiting and diarrhea from Smart Park. Clearly, they are not monitoring pets properly or maintaining a healthy environment. The lack of communication, awareness, honesty, and basic competence is unacceptable. I left feeling frustrated, worried, and completely unsupported. I would never recommend Smart Park to anyone who actually cares about their dog's safety. read more

I don't usually leave reviews, but I want to forewarn other pet owners for the safety of their animals. My dog contracted kennel cough after staying at this facility. This was my first time ever boarding my dog. I went away for five days for my sister's wedding and spent nearly $1,000 trusting that he'd be well cared for. The next day after picking him up, he began coughing and vomiting foam. I reached out to the facility right away to ask if anything had happened during his stay, but received no response for days--only after multiple follow-ups requesting to speak with a manager. By that night, my dog was crying while vomiting and struggling to breathe, and I knew something was wrong. I had to rush him to the vet for emergency care. Thankfully, he's now being treated and recovering. I asked the business to please cover my dog's vet expenses at the very least and sent them the bill. They have not confirmed or denied they can offer anything which I find very bizarre. In good faith you should offer a discount or cover SOME of these bills to show you care and are sorry this happened to a new customer. What made this even more upsetting was the lack of accountability and communication from the business. They refused to provide answers in writing and insisted I call them instead--after everything that happened, that felt dismissive and unprofessional. The manager even mentioned his own urgent care visit during the conversation, which was completely irrelevant. I also later learned that their contract includes a waiver stating they aren't responsible if your pet becomes ill under their care. That, combined with how my situation was handled, tells me this facility is not safe or accountable. I also have an autoimmune disorder and weakened immune system and felt chest sickness, sore throat and illness after my dog got sick. All of these medical visits and bills were the last thing I wanted when I got home to my normal responsibilities. Constructive feedback-- if you make pet owners sign off on illness they could incur at your business, educate them on what to do should your pet contract it. Half of the problem is being worried, confused and unprepared to handle the issue at hand. Had I known to get an antibiotic at the occurrence of coughing it would have been less scary. Also, refusing to respond by text if you extend that line to your clients, and demanding they call you to receive any kind of answers about what happened at your business is frankly ridiculous. This was an extremely distressing experience for me and my dog, and I hope other owners consider this before trusting their pets here. Bottom line, if I drop my dog off in healthy condition, I want him in good health when I pick him up or I would not choose or recommend your business. read more

Smart Parke - Pet Boarding Near Me - Laguna Woods, California

Staff and facilities are top notch. We've taken our German Shepherd Marco to many doggie camps in Orange County before finding our new 2nd home here at Smart Parke in Laguna Woods. Marco's been coming to camp consistently here for one year now and he's always excited when he knows we're on our way. The entire staff is amazing, they truly are. This place is well staffed with awesome individuals who are well trained. Marco is genuinely happy to see them and I feel the team is excited to see Marco. We're on the unlimited monthly plan, which due to work, we use 5 days a week. And after one year of Marco going to SmartParke a lot, we've literally have had zero negative experiences and talking to others it seems like no one has any negative experiences. Like zero! If you're smart and try them out please tell them Marco referred you If you're in need of their unlimited plan, call around. You'll see SmartParke has the best monthly $ while also having better facility than their competitors. How crazy cool is that !! read more

Smart Parke - Marco on way to SmartParke - Pet Boarding Near Me - Laguna Woods, California

Very nice, professional and love dogs!! They were patient taking our Husky back as he can be a bit intimidating (he's just noisy), because it sounds like he's growling. But seconds later he was waging his tail and happy to be there. They offered me a great deal for the remainder of the month (March '25) for daycare, which I immediately took advantage. read more

Smart Parke - Scout - Pet Boarding Near Me - Laguna Woods, California

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Apollo was boarded here last weekend and he enjoyed himself ! We still give them 5 stars !! The only thing I wish they could do is: change the camera in the suite so you can see the entire room. The angle of the camera can't be adjusted so you don't see everything. And Apollo was out of view most of the time. Could only see his paws lol. And I wish they were able to let you know on the report card if they pooped/ peed. But other than that he loved it ! read more

Smart Parke - Before - Pet Boarding Near Me - Laguna Woods, California

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Our pup loves SmartParke! We tried out the boarding this weekend. Only for one night to see how our dog would handle it. He did great! Definitely didn't want to leave, which is a good sign in my book. read more

Smart Parke - Post full day of playgroup and overnighter at SmartParke tired & happy pupper! - Pet Boarding Near Me - Laguna Woods, California

I used them for day care and was satisfied. Boarding on the other hand was very disappointing. I left my dog for 4 nights and 5 days. He was only in the play area for a limited time (unless I paid for an upgrade) and the remainder of the day in his "suite" with nothing but a cot. I was not allowed to bring anything of comfort for him (blanket). He didn't eat all his food 2 days. When I picked him up he was filthy (poop on his foot) and matted fur. Needless to say I will never board him there again. I may use the 1/2 day daycare in a pinch. read more

Smart parke is the best! It's one of the only places I trust to take care of my pups. Pics of my past and present pups. Extra love for all of the care they gave to Rigsby when he got sick with cancer. The staff is amazing and the dogs love to go to "school" read more

Smart Parke - Pet Boarding Near Me - Laguna Woods, California

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I am so happy we found SmartParke! Every staff member I've encountered has been so kind and my dog absolutely loves coming here.

My dog suffered a fractured leg while boarded here, and the facility refused to take any responsibility or assist with veterinary costs. Accidents can happen, but how a business responds matters. Unfortunately, their response showed a lack of accountability and concern. I would not trust them with my pet again. read more

My dog has boarded here multiple times over the last year. At first I was drawn to Smart Parke because they have an outdoor yard for the dogs and also because of the webcams to watch the dogs. What I have to come realize over the course of this year is that the dogs are hardly ever in the outdoor yard and the dogs who are boarded get even less time outside because boarded dogs spend 85% of their day inside their "suite" and not playing with other dogs. Current price for standard boarding is $82 and that includes only 4 hours of play time for the dog. So your dog is in their "suite" for 20 hours per day. Of course you can always upgrade your dog to a full day camp experience for an extra $22 per day to make the boarding night total over $100. That being said, the staff is friendly at least. read more

Only take your dogs here if you plan on watching their live webcams the entire time. We took our dogs to boarding for a few days. One of our dogs is on medication. We left very specific instructions as to which dog gets the meds. I happened to check the webcam a few hours after we dropped them off and saw an employee shoving a pill down my dog's throat but it was the WRONG DOG! They switched their collars and had our dogs mixed up. I felt helpless being far away from home. I spent the next couple of hours talking to emergency vets and poison control getting instructions. If I hadn't been watching their live webcam at just the right time I wouldn't have known they were giving medication to the wrong dog. It would've went on for my dogs entire stay which could've led to one or both of my dogs getting seriously ill or worse. As if this wasn't bad enough the next day I checked on my dogs webcam again only to see vomit, diarrhea, and pee all over their room. I gave them the benefit of the doubt (big mistake) and figured someone would see it and clean it up soon. Wrong! I checked the webcam again several hours later only to see all of the vomit, diarrhea, and pee still there. I literally had to call them to ask them to clean it up. Did I mention this was my daughter's wedding weekend? What should have been a special day for my family was tainted by stress and anxiety worrying about the health and safety of our dogs. The icing on the cake was when we finally were able to get our dogs out of this awful place one of our dog's butts was completely covered with dried poop. Also wanted to add that all 3 of my dogs were diagnosed with kennel cough a few days after they came home from boarding. read more

I brought my puppy (under 5 months old) here today for an evaluation before enrolling him in doggie daycare. I was excited because they offer a live webcam where owners can check in. Unfortunately, what I saw left me very upset. Around 2 p.m., I noticed on the webcam that my puppy was humping some other dogs. A staff member pulled him away the first time, which was fine. But then, the second time, she grabbed his mouth shut and lifted him up so the other dogs could smell his stomach and private area. The third time, after he was humping another dog, she again grabbed his mouth shut. I managed to take snapshots of the second incident, which I will attach here. My puppy is still very young and learning, and while I completely understand that his behavior needed correction, I do NOT believe the way this staff member handled it was appropriate. I went to pick him up early (around 2:30 p.m.) and brought up what I saw. The front desk girl was shocked and told me that is not how they're supposed to correct behavior issues. She said she would escalate it to the store manager and show them the pictures I took. The evaluation was free, so I didn't expect compensation, but honestly, a follow-up call or email to acknowledge the situation and offer an apology would have been appreciated. I did get an "I'm sorry" at the front desk, but that was it. I'm sharing this review because while the facility itself looked clean and the concept is great, I feel strongly that pet owners should know how young puppies are being handled, and management should follow up on staff training and appropriate correction methods. read more

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The staff are super friendly and exhibit true affection for the dogs in their care. The interior is always very clean; and I love that you can view your dog at any time via cams that you can access on your phone. read more

Not only are my two girls well cared for while I'm at work, Bri bathed them today and they are SO HAPPY, and I am too. No more itchy summer coats and no more trying to bath large dogs in a small apartment. I love this place. And my babies look and feel amazing. We've been here 2 years and I can't thank this staff enough for how much they care about our fur babies. Thank you all. read more

One week with 2 dogs was over $3,000. I was punished for having a dog who can't attend day camp. Charged $60 extra a day!! They charge you the same for each dog even when sharing a kennel. They charge you extra to bring your own food which is crazy since I bag it and individually label each feeding. Also not good dog practice to switch your dogs food but again getting charged for this is such bad practice! No care for the dog just the dollars! read more

The store manager Sahar is so helpful, very understanding with my poppy. I am definitely going back !!! read more

When they first opened they had some really good employees and now, not so much. They do not interact with your dogs much anymore and are now charging more for your dogs to be in the play area all day when boarding. Also do not like that they do not accept titers and all my dogs have had adverse reactions from over vaccinating. read more

This location and staff have our highest recommendation. We had been taking our dog here for over 2 years and each visit was a super positive experience. The team was organized, courteous and efficient. Our dog became excited at the mention of the place. We and our dog were treated like VIPs for every visit. It was clear to us that Jasmine and the entire staff genuinely cared about our dog. We had to put our dog to rest and we will miss her and the team at Smart Parke. read more

The best doggy daycare around. I love this place but more importantly my dog Harvey loves this place. It is so convenient to take him there and he absolutely has the best time hanging out with all his doggy friends. When I pick him up after work he is exhausted And well exercised for the day. This is such a help to people that have to work and don't wanna keep their animals locked in a small apartment all day. read more

We finally have a safe place to eave our dogs. we looked around many different locations but just couldn't get the right energy where our dogs feel comfortable and didn't come out with negative outcomes smart park is very clean smells nice and everybody's very warm and welcomely and they honestly seem very genuine.. not one person ever seen to be in a bad mood or like they were not enjoying themselves while working whenever we arrived definitely feels like a great choice and our dogs seem to like it as well which is important. read more

My dog got kennel cough here after 2 visits. Giving 2 stars because the staff was kind. My dog just did not enjoy daycare...

I notice yall like to be petty on your one star response.... i paid the $300 due the damage my dog caused yes that is fair and yall policy... yall charged me $600 instead off $300. THAT extra $300 is what took over a week for yall to refund. also way to avoid the fact my dog got sick at your facility. i never got a call you guys were refunding or why it happened. How shit is your system that just because someone has the same FIRST name you charge wrong... shouldn't you make sure dogs are assigned to the right owner??? what if there was an emergency read more

My dog last time she was at Smart Park for three nights, got pneumonia and we had to take her to the vet ER. We spent over $2,000. We thought we'd take to her to Smart Parke yesterday. She was there for four hours. Today she has gotten sick three times. Why? Last time pneumonia, this time she threw up three times. Never again will I take her to Smart Parke. read more

Really love the environment they offer for boarding and daycare at the Corona location. My golden loved his stay and as a new client I was very impressed with the property and how the manager Ryan really took care of our questions and needs. Definitely recommend For boarding and daycare plus they have other options for your fur baby like baths etc. Nicole King read more

They take very good care of our dogs whether they are boarding and at daycare. It's great to have them. We use them weekly for our doodles.

Our pup was well taken care of. He loves the staff... especially when they give him treats. read more

Wow, my dogs did great today. We were able to watch how they were doing on the webcam. Clean and organized play for the dogs for the small breeds and then the big breeds. I am looking forward to having our dogs in daycare there. read more

I was waiting to update after a while. After the second stay, the manager came to speak with me and made sure the stay was as expected, but I didn't want to judge right after this experience because that was only the right thing to do - they made sure my stay was better. The second stay, I got a report card with how she interacted with the dogs and if she ate her food. It was cute. I didn't receive this on the first stay or my third stay. The third stay, she came back not smelling of urine. I appreciated it, but the lack of inconsistency did not warrant a full 5 star since I didn't receive that report card on the third stay. All in all, I'd still bring her here since the price is reasonable and she gets to go inside and outside throughout the day. read more

Smart Parke - Visible pile of poop in my dogs kennel. This was at around 1:20pm. The time stamps on these Webcam are also wrong... - Pet Boarding Near Me - Laguna Woods, California

Very clean and the staff is amazing ! We will definitely be going back. Our baby had a great time and came home exhausted lol

My dog is very anti social with other dogs he loves people but he seemed to enjoy his time at the dog day camp. I love the cameras so we can see him during the day while he is staying at smart parke. We ended up signing up for their $100 offer for the first 30 days but it's cheaper than going to other dog day camps, so we will keep coming even after that offer expires read more

Laguna Woods: The staff is SO nice and accommodating. I also love that I am able to see my dog on the cam. read more

Grant, your reply here is not accurate and misrepresents what actually happened. * I did not agree with anything you said when we watched the video together, and nothing was "agreed upon." Saying otherwise is a lie. * You claim dogs are "matched by energy level." That is not true...there is simply a large dog area and a small dog area. * In the footage, my 55+ lb puppy was zooming at full speed for several minutes with no staff visibly supervising him or stepping in to calm things down. That is not safe play. * He then ran inside, went briefly out of camera view, and reappeared injured and bleeding. The vet confirmed it was a bite wound that required staples. That is not "just play." * You first told me it was a "freak accident," then later admitted you weren't even present when it happened. * When I asked for a copy of the video, I was told I could not have it. * You also told me to send in the vet bill, but when I followed up you became aggressive on the phone and told me the owner "will never speak directly with clients." I absolutely want my dog to play and socialize ...that's why I use daycare. But what I saw in your own video was a lack of supervision, and what I've experienced since then has been conflicting stories, no accountability, and now false claims in your public response. read more

It's it's been a years since this happened, but after reading the reviews, I feel like I need to put my review in. A lot of dogs are getting kennel cough in this facility apparently. My dog had previously boarded there a few times without issue. He got extremely sick in less than 24 hours from pick up. I had to take him to the emergency vet at 3 AM. The next day, I called their facility and told them, as the vet told me we have to notify the facility. When I told them, they just said OK and did not offer any explanation, or anything for that matter. This was a super scary incident that could've turned worse according to my vet. I am looking for a new place now since I haven't boarded them since then because I am so afraid of having to relive that experience. I hope they read this and figure out how to keep our pets safe. Nobody wants to see their dog end up with kennel, cough for no reason. Recently, I brought up to my vet that I was looking for a new place , and I wasn't going to Smart Parke due to the kennel cough incident . The vet techs turned to me and said "they all get kennel cough when they go there", so this tells me that the issue is bigger than it should ever be. I've had numerous animals in my life that we have boarded, and this has never happened anywhere else. I understand that this can occur, but after reading reviews of this happening quite regularly, it concerns me that more needs to be done. read more

My dog loves going to Smart Parke Corona. The employees are always friendly and helpful.

Staff is nice but it's also their job. Only reason they get two stars. But they are a TERRIBLE boarder and daycare center. Boarded our pup once there and realized later that they charge for every little thing on top of the VERY expensive boarding fee already. Even feeding your dog their normal food costs extra, they provide food but every dog owner knows that dogs can't just switch food without slowly introducing them to new food. Like we have to pay you extra to feed our dog their own food that we brought?! Super business oriented there. Like it's suppose to be a happy play vacation for them as well, but your charges are absurd.. So if you don't want your pup to be locked up in their prison cell, pay extra. Their big selling point an Ortho bed is in there -_- (no toys, no blankets, NOTHING) I dont even know if theres water, camera angle is terrible. The place is like a glorified shelter, cold and sad. Easy to say after a very expensive boarding and only caused us stress over how sad she looked, even after paying extra for day care. We never went back. If you're looking for a great daycare and boarder Wags & Wiggles Tustin and RSM. They have fair prices dogs all play together all day, no extra cost, they even add in small trainings with them if they are being boarded. They treat every dog and owner like family. Not this corporate BS that won't be able to retain customers. read more

Took our puppy there for the first time today. He loved it! Everyone there is so friendly and so professional. And the facility is very clean. Our puppy will be a regular here! Highly recommend. read more

Brobee loves this place! My family feels so at peace whenever we leave Brobee at SmartParke because we know that the staff will give him plenty of play time indoors and outdoors! Brobee isn't the friendliest dog and I'm extremely surprise at how good he is whenever he stays here. I absolutely love the daily report cards that the staff sends out! It includes a short close up clip of my dog and an update of if he ate all his food and how he's doing. My family gets so happy whenever we get the daily report card! The webcam system is amazing! I'm able watch Brobee 24/7 and the quality is great. They also provide a complimentary bath before check out so Brobee always comes home fresh! Thanks SmartParke! I had lots of difficulty finding a place to take care of Brobee when we're out of town and you've been so helpful! read more

Smart Parke - Brobee daily report card - Pet Boarding Near Me - Laguna Woods, California