Do not use this service. I tried this business fora a second time because it was just easier already having the contact but I regret it again. They changed my appointment twice, the day and the time. The service is substandard, the rates are inflated when they take your payment upon arrival of the movers promising to refund of total time is not used. Its been over a month and still no refund and now they stopped responding. The movers were taking their time, playing loud music and broke my furniture No customer service to address the issue. read more

Smart Packer - Handle in the top drawer was broken - Movers Near Me

DO YOURSELF A FAVOR - PAY EXTRA AND GO WITH A COMPETITOR! Made reservation for services (between 9AM-10AM) and then spent 6 hours chasing down answers and resources. When the movers finally arrived at almost 4:30PM, we had 1 diligent resource and another who lacked motivation (booked 2 men). Due to the delay, the movers had to rush to the storage unit before they closed and Jospeh the dispatcher advised them to get payment, drop belongings in lobby of storage, and return with truck. So that's what they did - offloaded my belongings and left 2 women stranded at 9:30PM, in the lobby of a storage unit with heavy furniture. No dolly, no padding, no means to move items from lobby to 4th floor! Left a message and have yet to hear back from owner or management. Lack of professionalism, customer service, and accountability. read more

Smart Packer - This is where the crew was instructed to drop my belongings. - Movers Near Me

DECEPTIVE PRICING!! We used this company when they were Pick Up and Go Movers, absolutely loved them when we used them that time. They were referred to us and we passed on their name to everyone we knew moving. We decided to use them again 2 years later and it was a night and day difference. Now, this company is a joke since their 'name change.' We confirmed our movers and day of move we started out rocky. They couldn't find my apartment building and when their dispatch conference called myself, dispatch, and the driver as I patched in I heard the driver say 'tell him to get his ass outside,' I was already standing outside for an hour waiting for them. I drove around the complex, found them, and escorted them to the right building. We scheduled 3 movers for 2 hours ($430) as stated on their website, we had everything boxed, labeled and ready. All they needed to do was shrink wrap which we selected when booking them. They took the whole 2 hours to load a 2 bedroom apartment. Then, just a tad over an hour they finally showed up at our new home (it's only 16 miles, 30 minutes tops), before unloading they required we pay. Somehow now my rate has more than doubled and they want $1,001.25! Before leaving our apartment a driver made a comment about grabbing lunch on the way up to our house which apparently we paid for their lunch break. They're an absolute SCAM. Their pricing online is deceptive pricing, they will milk the clock and then gouge you before unloading. They're a disgusting company because of the scam they are running. We're a week past our move date and as we've been unpacking, we are finding damages. Our washer drain hose (that was supposed to be protected since we paid for protection) had an abrasion resulting in a steady leak in our laundry room, our guest room headboard has a corner damage and a mark on the wall from where they clearly colided. read more

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Avoid, I booked with them and they sub contracted the work to another "company" that showed up with a uhaul. I had items that didn't make it on the moving truck from the storage unit and they complained the entire time. Not to mention they milked the time by taking breaks on the clock. Avoid avoid avoid. You get what you pay for. This cost me double for items lost and damage done to walls. read more

If I could rate less I absolutely would. This is an embarrassment of a company. They didn't show up on the day they were supposed to and didn't answer the phone. They called the next morning to say the movers were on the way (???). When we called to discuss the issue, the dude, Anthony I guess (he wouldn't tell us his name) literally said "okay they're on their way? Good", and hung up. We called to ask again about what they were going to do about reimbursement and he said "we don't do that" and legitimately hung up. Just ...*dial tone*. Wtf. So when the movers arrive we ask them who their boss is and they're not giving us any information. After we're FORCED to pay these mfs (because they threatened to keep our stuff), we call him back anonymously to ask about their late delivery and damaged equipment policies and this man says "I don't understand your question you probably should call a different number" and...yep! You guessed it! Dial tone. I just....wow. Overall, the company is giving...'I started a company out of my house and hired my cousins to do subpar work and don't give a damn about the customer....or being sued." ALSO: *don't trust a company who uses Zelle as their main payment method it was a tell tale sign read more

SUPER SLOW & RECKLESS! Caught them multiple times just standing by the truck chilling! They broke my desk from multiple spots & instead of disclosing it, decided to hide the broken leg/parts by placing the desk on one of the boxes with glasses in it! Other than the desk, there were bowls, shots, glasses & candle holders that were broken during the transportation! In another matter, despite the fact that I specifically mentioned the mattress & spring box is valuable, I caught them dragging them on the floor which resulted in damaging spring box's corners. When I called to report the matter, I was told that they'll get back in touch with me, however, not only I did not hear back from them but also they don't respond my phone calls/voice mails anymore! SAVE YOUR BELONGINGS & STAY AWAY FROM SMART PACKER!!! read more

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These guys were so great. I found them through an advertisement on Craigslist. They had competitive pricing, but I was a little skeptical because, you know, Craigslist, but WOW was I impressed! They were able to come early on my move day, and showed up right when they said they would. They used pads and plastic wrap to protect my furniture. They used care when bringing the items into my new home and set up my bed and dining table for me. I was charged for exactly the time it took--they didn't try to milk the clock at all. I was able to easily pay them through Zelle. I also tipped the movers because they did such a great job! Highly recommend. read more

Best moving company ever. On time. Fast movers but careful which I appreciated and excellent value.

Welp as we thought the damage and broke 30 percent of our things they packed. Please use another company and forget about trying to get someone on the phone. read more

I reached out to schedule a move and was directed to the website. I was able to set5 everything up online and received confirmation of move time. This was done on 9/2 at 4:54 pm, my move was schedule for that Saturday 9/4 between 11-2 arrival time. I reached out at 12 pm because I hadn't received an ETA call, so I thought I'd be proactive. I never heard from anyone. The number listed in my confirmation directed me to another number and stated for a faster response send a text. I made several attempts to reach someone but never heard back. This company was a referral, I had them attempt to reach out and they never got a response. My whole day was ruined, I had to try and find new movers at the last minute. Luckily fate was on my side and I was able to secure a Sunday move with another company. I wouldn't recommend this company to anyone. This was the worst feeling and I have yet to hear back from anyone. read more

i hired them for my move and they didn't even show up!!!! when i called to ask, anthony hung up on me!! the number he is using is 704-336-9066. do not hire this company if you don't want to be scammed! read more

Smart Packer - Their ad/ SCAM! - Movers Near Me

DO NOT USE THEM. This is an absolute joke of a company. I previously used them 3 times when they were Pick Up & Go movers and always had amazing service. They must have gotten a new team or management because the service is not the same. After weeks of preparing for my move day and furniture sitting out in the front yard all day they just didn't show up. Didn't respond to my 10-15 calls and would even ignore them. After hours of trying to contact them I got a "your driver will call you in 10 minutes" text, which gave me some hope and then I got nothing. My husband and I were left to move a ton of furniture back in our house in the dark and had to find a place to sleep for the night. One of the most stressful days I've ever had. I hope nobody else has to go through what we did. read more

Wish I could rate less because it's hard to give a company a rating when they don't even show up. I used this company a year ago for a move and they were excellent. They were time efficient and careful with my belongings. I actually gave them two referrals and a hefty tip after their services because I was so satisfied with the experience. So, I decided to use them again. This time, I had confirmed my move two days prior to the move by texting the number given to me on the confirmation email. Everything was good and they were to arrive between 11-2. Well, it was 3pm and we had heard NOTHING. I left texts and phone calls and NO one responded. This company totally ghosted me for about 6 hours and finally reached out to me once I'd already secured other movers. Save yourself the stress and find a more reliable company who will at least give you the courtesy of a call/text if they're going to be late. read more

This company PURPOSEFULLY milked out time and turned a $380 estimate into $1,000 and that was ONLY to move the items OUT of the house and NOT to move the items to our NEW HOUSE!!!!!!!!!! BUYER BEWARE, GO WITH A DIFFERENT COMPANY: The movers arrived with a large truck and they seemed very friendly and nice. However as the move continued, it was CLEAR that they were milking time. I wish we had read these reviews below sooner so that we would have known this. Over the phone, the person who booked the service told us that it would take about 4 hours for the move, which we scheduled. We were only having the furniture taken out of the house and packed into PODs. These movers took TEN hours to move a three bedroom house!! They took advantage of my mom who recently had SPINE surgery, and they took advantage of me who has spinal arthritis, as we ended up moving items ourselves to try and speed things along when it was clear they weren't going to move things. They took many many breaks and claimed they were "off the clock" but did not actually deduct that time from the time that they charged us. Then we had a few extra items that we could not move immediately into the house. The guys said they would store the items for us, and that it would be a charge (which makes sense) but then they charged $100 for three days of storage. We could have just gotten a small storage unit for an entire month for way less than that, and had we known they were going to up the price SO high, we would have gone with a different solution. Two movers came and one mover clearly did not move anything. So of course it took hours when the upstairs bedrooms were all moved by ONE GUY. He was working very hard though, however the other mover, LAMAR, was friendly and funny but didn't lift a muscle to move anything. At one point he told the other mover that he was going to the truck for an allen wrench needed to take apart our table (taking apart beds and furniture is also part of their "services") but then he NEVER CAME BACK. He just stayed in the truck. I went out there to look for him and he was literally just shuffling items around inside the truck and at that point it was about 6pm in the evening!! I have NEVER seen a mover who was so lazy and did absolutely NOTHING before. What was told to us, in FULL confidence by the booker, supposed to be a 4 hour job at about $380, turned into a 10 hour job at $907!!!!!! SO DO NOT BOOK THIS COMPANY UNLESS YOU WANT TO PAY almost $1000 TO MOVE YOUR HOME, AND THAT IS A ONE WAY FEE!!!!!!!!!! We were only moving the furniture out of the house to the PODs storage in our driveway. I can only imagine if we had needed them to move the items into our new house too! We would have been moving well into the early hours of the morning with this SLOW, IRRESPONSIBLE COMPANY!!!!!!!!!!! read more

Was very happy with the service I received from this moving company. The movers arrived on time, wrapped everything carefully, did the job quickly and were super friendly. I highly recommend them read more

My fiancée and I had these guys booked for over 2 weeks. Had confirmation 2 days prior to the move for our two bedroom apartment. Got completely ghosted by these guys the day of. Did not answer phone all or texts to understand why they didn't show up within the guaranteed window or even contact us if they were running late. Bottom line, stay away. read more

Bad company to work for. Helped them unload a customer they had waiting all night driving from Houston. We did almost 4 hrs to complete the job n when was all done didn't pay us for but just 2 hrs of hard work. Company doesn't care for customers or workers.. read more

We moved two weeks ago. Advertised sign was $65/hr and then it turned out after the 2nd hour it is $85/hr. Also, they sent us two unprofessional movers, who were waiting in their truck for 15 mins for every trip. They also broke a lot of our stuff and finished the work in almost 9 hrs, and we paid them $740 + tip. After they left and we got informed about the broken stuff, we called their supervisor numbers of times and left 2 messages, he never got back to us! I dont recommend this comapny as they are unprofessional, super slow, and reckless. read more

Please BEWARE when booking this moving company. They moved us on April 1, 2019 and the driver hit and broke the neighbors mailbox. Immediately we asked him would you have the mailbox replaced being that it was his fault. He said yes or that he worked report it to the company, it has been 11 days and still haven't heard anything. We called the company number countless times today only to find out they don't have a supervisor and the guy claim there's no report of this issue documented. He said they have a claims department but u couldn't have the number to them. I then called the drivers phone number back and after speaking to him nicely about the situation he got really rude with me stating he don't remember that move and he don't recall hitting a mailbox etc.... we played this company over $700 and even tipped them and this is how they treat us over something they driver did. I would love to post the rude drivers number on here since he rudely hung up in my face!!!! Please don't BOOK THIS COMPANY BECAUSE IF SOMETHING IS DAMAGES THEY WILL PRETEND THEY ARE DUMB OR DONT RECALL AND YOU WILL HAVE TO PAY FOR IT!! read more

Smart Packer - Movers Near Me

Couldn't be happier with these guys! They helped us move some bedroom furniture and they were prompt, efficient and courteous. They made sure to call the day before to confirm and an hour before arrival. I definitely recommend these guys and will absolutely use them again. read more

Talk about a bad company. I used them twice when they were Pickup & Go Movers. I've told a lot of friends about what a great company they were. This time around, not so great. My buddy is moving and needed movers quick. I called them up to help him out in his situation. They agreed to show up on Monday between 3-6p. This is very reasonable. 6pm came and went, this company did not show up. My buddy had to call them to see when they where they were. They couldn't even give a call just to inform him that they were running behind schedule. The owner explained that they were still on a move from the morning. They agreed to reschedule for the next day between 11a-2p. Well... same thing happened except this time, the owner did not answer, text, or call back to explain what happened. It's like they hate money and their potential clients. I will no longer tell people how great of company they are. I will advise everyone to run away as fast as you can. Find a real moving company. Once when this establishment is on google, I will be sending the same or even worse review. Step your game up read more

The movers arrived on time. They were cordial and provided excellent service. Would definitely recommend them for future moving needs

I needed a very heavy bar to be moved. Two very strong gentleman met at the house I was moving from and went beyond what I expected. They wrapped the bar in blankets and carefully moved into my new house. They took care of the glass and nothing broke. They were very professional, kind, and affordable. Thanks!! read more

Amazing movers. On time and effective movers. Packed everything and wrapped the furniture and double tapped the boxes.

They damaged my furniture and laughed about and they will not return any calls. This company is a joke! Stay completely away from them

THE WORST COMPANY TO EVER HIRE! Do not use these people. They will break your items and take their precious time to charge you extra money! They are rude and do not accommodate the person who booked them read more

They never showed up for my move. I did confirm with them the day before my move that they were coming between 11am and 2pm. They never showed. I called and texted them numerous time but I never did get a response back. It is now two days later and I still haven't gotten a response. Very unprofessional. Save yourself the headache, find another company. read more

i was very patient with them being that needed all the help I could get BUT there were issues. i had a 2 man crew. one name was Keith and he seemed to be more professional than the other(I don't know the other guys name) . i had done all communication with Keith and told him what I needed moved over the phone the day prior but on the day of the move the 2nd person came and asked all the same questions KEith asked the day before on the phone. he kept hitting on me and making me uncomfortable throughout the move and forgot to move my washer and dryer which was the main things and the first thing I communicated that I needed help with. on top of that, the guy dropped my dryer and didn't tell me about it. i was going to let the experience with the sexual comments go but when I realized they dropped my dryer and didn't tell me I had to leave a review read more

Late delivery. Poor customer service and marijuana smell On 12/20/2020 I callled to make a reservation for a move and was directed to the website which I used to make the delivery on 12/26/2020. When the day arrived I sat and waited all day as I was waiting for the conformation call, and even called them to no answer. On Sunday 12/27/2020 I get a call telling me the movers are on the way and when I called the business office number to understand what happened the day before the owner hung up on me. I then called again to discuss the inconvenience and once again the owner hung up in my face. When I asked the movers for a number for their corporate office they were deflecting the question and attempted to halt the move and leave with the things that were not taken off the truck. They then proceeded to tell me that I should not have continued business since my delivery was already late. They also came to the move smelling like marijuana and alcohol. This was the worst experience I had with a moving company from the customer service, to the way they handle disputes. If I could give less then one star I would. Anthony's new number is +1 (770) 896-2784 read more

OUTSTANDING! I contacted them at the last minute to help move items from my basement to my garage and other parts of the house. James and Rasheed were professional, knowledgeable, friendly, and funny. They also got the job done quickly. I highly recommend this company! read more

Smart Packers was hired by the buyer to move the sellers on 11/10/2019. If you value your furniture then please do not hire this company. They damaged my furniture. When I called to make a claim they hung up on me. I've texted everyday on concerns on someone calling me back about my damaged furniture and no one I mean no one will return my text or call. They have two numbers and we have tried calling and texting both numbers. When the one guy was trying to carry my soda by himself he dropped it and it hit the asphalt and the other two guys laughed at him. The horror story goes on and on. If you are the president or the owner the company and you are reading this review, then please contact me. read more

Please rethink hiring this moving company! They are completely inconsiderate and unprofessional. The two movers dropped my extremely expensive piece of furniture down the stairs and completely broke it. Their contract stated that they cover up to $300 worth of damages, but the movers refused to resolve the issue and said we need to report the matter to the office to receive our compensation. After calling and messaging the office countless times, they would constantly disregard our messages and hung up on us several times. Completely outraged and dissatisfied with their terrible service! read more

Great company to work with. Driver was on time, everything was well packed and professionally shrink wrapped. Would definitely work with them again. Thanks Ronnie!!! read more

please don't use these thieft this the worst company i ever had they smell like weed ans beer then they was draging they feet and beggin for tips they say the owner short pays then thats why they begg for tips plz dont use them move yourself instead plz im warning you read more