The photos of a property we viewed were misleading. The condo did not seem well-kept from the outside and the boards and windows were dirty. There was an over abundance of cars on the street unlike the spacious area portrayed on the photos. We had minor issues with the lockbox. Next to the lockbox was a laminated handout warning us of scammers and not to communicate with individuals claiming to be the owners of the condo. We wondered if this neighborhood was as safe as we originally thought. The back patio was very small and looked unkept. Finally the inside was quite old and dark during midday, unlike the open airy well lit spaces portrayed in the photo. We could hear creaks going up the stairs. We felt like we were mislead by photos that did not truly represent the property we viewed. read more

If I could give zero I would. Stay far away from this group. They are the worst. When you see the word "condesending" used over and over on so many reviews (here , Google, and others,) believe it. They play dirty. You have been warned . read more

We rented from Smart Move for almost 4 years. There were some things we didn't love about them but overall it was ok. Then we moved out. Not only did we not get any of our deposit back, but they tried to charge us an extra $52. They lumped all of the repairs together into one long paragraph and didn't itemize anything. They said they had to replace a bathroom floor that cost about $930 but didn't say which bathroom floor or why. The floors looked great when we left. Thank goodness we took pictures of everything because we now have to fight them on it. We left that house is great shape and they took our entire $2,300 deposit and still want more without any walkthrough or explanation. We cleaned the house for a few days and pressure washed the deck and outside. We did every single thing on their move out list and then some and we are still being charged more. We have rented for years and have always gotten our entire deposit back because we leave homes clean and in great working order. Super frustrated with how they do move outs and that they take your deposit no matter what. read more

I recently left a review on Google about SMPM. !00% positive and wanted to leave another regarding my residency thus far. I just had 2 issues occur about the same time. Tile in the shower came off and the control board for the heater failed. My experience moving in was great! Now my experience with have maintenance done was great as well! Andrea responded right away. The work was scheduled in a timely manner. The shower was done by Infinite Maintenance and Cleaning. Personable guys. They did a really good job of replacing the entire shower with an insert and even stayed late to complete the job in one day after indicating 2 days. The heater was R&R by Capital City Heating and Cooling. Friendly, came early and finished early! Great Job! SMPM, IM&C, CCH&C I highly recommend. Thanks Guys! read more

Smart Move Property Management in Boise is a game-changer for property owners. Andrea is a true pro--her knowledge and advice on property management are second to none. read more

Prospective renter, be very careful what you sign. This company is absolutely unpleasant to deal with and will cost you a lot of money and hassle. They will take advantage of you unless you take them to court, which we did. The name of the company is an oxymoron. There is nothing "smart" here just cunning, if you want to be nice. Someone else wrote about their condescending attitude. I 100% second that. They spend more energy into finding ways to rip you off than providing the service you pay them for. I could write entire pages to expose their tricks and lies. Don't get stuck with them, Boise has plenty of great options and honest rental management companies. But if you are already doing business with them and they start using their ridiculous intimidation tactics, don't let them bully you. read more

They are an extremely professional group of people. They are very responsive and have helped me to protect my families investment. They also strive to provide tenants with a quality and safe place to live. If something is broken they coordinate to get it fixed quickly! read more

Poor communication skills, condescending attitude towards tenants generally impersonal and inflexible policies

Oe of the worst property management teams ever! paying $100 on a application just for the manager to take their precious time to view it, then 9x10 deny it, when I could've just went too the next property! Never again! No stars! read more

Smart Move Property Management is an extremely professional company to work with. If you are looking for a responsive and communicative relationship you have come to the right place! I would definitely suggest working with them for property management! read more

very disappointed, I reached out to them about a house that I toured fell in love with the house. I emailed them seeing if I could work with them and my eligibility. It took them two weeks to get back to me to tell me that the house was off market as well as offering me in a house that was nowhere near it. I felt like a slap in the face. I don't recommend this business to anyone as every time I talked to them on my phone as well as my mom they were very rude and condescending!!!! read more

Capital Property Management recently took over a rental property adjacent to my residence. They sent out a landscaping company (Green With Envy Yard Care) to trim the trees. I authorized them to come into our back yard if necessary to better access them. As they were leaving, they damaged our side gate. I called Capital Property Management to track down the landscaping company and Andrea provided the name and contact information. I attempted to get it resolved with the landscaping company but failed to get anywhere and did not get any response after an initial review of the damage. I called Andrea back to see if she could get them to return my calls. She told me that she would call them but couldn't do much more than that, which I didn't challenge at the time. I expected it would suffice. However, after a few more days and another voicemail to the landscaping company with no response, I called Andrea again. She said she would call them again but that was it -- the conflict was between me and the landscape company and she wasn't going to get in the middle of it. Frankly, Andrea, that's ridiculous. You started out in the middle of it. You are accountable for damage done by workers that you hire. They didn't come on my property to provide services to me -- they did it in service to you and I was trying to be helpful by permitting it. If I hired a company to work on my house and they did damage to your property, you would not put up with me claiming I didn't want to get in the middle of it. Neither will I. I own several houses and you will never manage any of them. I expect my property managers to be good neighbors. I'm more disappointed in you than I am the landscaping company. read more

My family and I viewed a home today through Smart Move property management. My wife Dianna contacted them and they made it super streamlined and very easy to see this home. I highly recommend this company to anyone looking around for new homes. Or to work with some incredible professionals. Definitely enjoyed the whole experience. Great job guys!!! Looking forward to working with them in the future. read more

As a real estate agent in Boise, I love to recommend my clients and fellow agents to Andrea Mayer! I have trusted her with my own property so I know how she works. She is thorough and knowledgeable, her screening process is second to none and she has seen just about everything that can happen. I also feel good about hitting her up with questions- her market knowledge is remarkable. Andrea is an all-around rock start that will work hard for you! read more

When we first purchased a duplex in Boise, Andrea and Smart Move Property Management came highly recommended. They were not the the property managers when we purchased the property. We booted the old company because they had allowed the property and tenants to get run down. After a few months we had quality new tenants, a list of repairs completed and a long term plan to finish the renovations. Double thumbs up to Andrea and Smart Move Proptery Management. read more

$35 app fee for each applicant, plus $20 for each pet. Almost $100 later, we find we've been denied because no occupants can live in the house without a credit score over 600 even though the applicant had a score in the 750 range and income was 6 times the monthly rent. No option to co-sign, pay a larger deposit or file a separate application. Thanks Smart Move! read more

I can't say enough good things about Smart Move Property Management! They do everything they are supposed to do in a timely and professional manner. Whenever I've had a vacancy at my property, they fill it in less than a month. Andrea is good at communicating on issues that need my input or just keeping me informed if something unusual is going on. I feel like she cares about my property as much as I do. Since I live in another state from my property, it is incredibly helpful to me to have someone like Andrea managing my rental. I don't know what I would do without her! read more

I hired Capital Property to manage renting out our personal home while we are away for an extended period of time. Andrea surveyed our home, provided great advice about how to prepare the house for renters. She got pictures and videos onto rental sites within a day of when the house was ready to be rented. She identified and managed some repairs that were needed after we left, but before there were renters in the house. She was able to find many potential renters who previewed the house, screened those who applied and placed qualified renters in the house about a fast as could be expected, especially since this was during the winter. She has been quick to communicate, proactive on taking care of problems. Our renters have been in the home only for a couple weeks so far, but our experience to date with Andrea has been excellent. read more

"I highly recommend Andrea Mayer's property management service. I have found that they strive for excellence in their field and bring a high level of expertise to the table, while easing the stress of rental ownership. My folks rentals have been in good hands since they went with Capital Property Management three years ago. There's a positive cash flow, less headaches and they have made themselves available at the drop of a hat, if need be. If you want great service and professionalism, I would not hesitate to recommend them for the job! Dan Kudar (President - RealSigns, Inc.)" read more

I have had my home rented by Capital Property Management for over 6 years now and I couldn't be happier with Andrea. CPM is professional, efficient, and very easy to work with. Throughout the years I have had a flood in my home (due to old pipes breaking), the heating and AC unit needing replaced, and large tree issues, all of which required little work from me. With any issues that have arose Andrea has dealt with accommodating my needs as the owner, and the needs of the current tenants. I do not currently live in state and I have never worried about my property in Boise as I know Andrea is taking good care of it. I couldn't suggest a better property manager for your home. Thank you CPM! read more

Capital Property Management does an amazing job managing properties. The staff is incredibly easy to work with and take a true interest in getting this resolved efficiency and economically. We have been clients for many years and each time I call for assistance I am happier than I was before with their service. I would trust my properties with anyone else. read more

Andrea and team have been managing my property since I purchased it they handled all issues quickly and expertly. I have decided to sell the property otherwise I would continue our relationship. I have worked with other property management companies and would recommend Andrea and team above all others. If your looking for a PM team make them your only call. Thanks Andrea read more

We are very please with Capitol Property Management. Andrea is professional, efficient and knows her stuff. She has been very knowledgeable and helpful when there are issues with my home. She has a great network of repair guys and they are reasonable and honest. I have felt very secure knowing that my house and my interests are being well cared for. I would highly suggest Andrea as a property manager. read more

Capital Property Management is a terrific company to work with, Andrea is truly knowledgeable and helpful in all aspects of renting a property. We have worked with her for over two years and have gleaned so much information from her many years of experience. I would recommend her to anyone looking for a property management company. read more

Capital Property Management has handled our rental property for the last 8 years and has always done a terrific job. As out of state owners, we have never had to worry about our home. Andrea has taken care of everything in a professional and efficient manner. The home was always rented and payments were on time. Repairs and maintenance were always first class. I highly recommend CPM and Andrea. read more

Andrea is great to work with, professional, efficient, organized, personable, and she gets results. It's really nice to work with someone that makes renting easy. read more

My wife and I own a home in Meridian, Idaho that we've been leasing since 2010. Our first experience with a property management company wasn't the best. Then we hooked up with Andrea at Capital Property Management. Words cannot truly or fully express just how extraordinary Andrea has been in first, finding great tenants, and then promptly and professionally handling any needs or issues that occasionally come up with the tenants or with us. She truly cares about being fair to both parties. Since we live hundreds of miles away, it's absolutely crucial to have a property management company that functions in such a highly competent manner. In the five years that Andrea has been with us, there hasn't been a single time that she hasn't promptly returned an email or a phone call, usually within an hour, often within minutes. Her rates are also lower than most and rent funds flow into the landlord's account more quickly than the two other property management companies we have dealt with. I have also personally met Scott, her No. 1 handyman, who's very skilled at completing a multitude of odd jobs. He, too, is reasonable with his rates. You can't go wrong with Capital Property Management. read more