My builder installed a sliding glass door manufactured by Sierra Pacific. The frame has bowed at…read morethe bottom and the door is almost impossible to open/close. Both my builder and I complained to the supplier; a Sierra Pacific technician was dispatched. He installed new rollers and said it won't get any better because it's a vinyl door; totally ignored the bowed frame. I will never buy anything from Sierra Pacific again.

We have dealt with Gus @ Sierra Pacific windows for a few years and have been very pleased with…read moretheir customer service and their products. We even had their windows installed in our office and receive nothing but compliments on how well crafted and beautiful they are. Excellent company and product!!!!

Best price in town for a Tesla windshield. Did great work on replacing window shield.read more

quick and easy service and the customer service wait room is an extra bonus!…read moreDefinitely recommended!

The estimator would not provode an estimate because only my wife was present. The guy actually had…read morethe gall to call me a liar on the phone because he thought I said I would be present. This company has this archaic way of doing business only if both owers are present. This is complete garbage. The estimator not only made my wife feel small and the intimation verged on sexism. The business practices here are condescending to say the least. They don't respect you.

This is the WORST Co as far as Customer Service! These people are the rudest I have ever…read moreencountered. I'd expect the kind of behavior I got from back alley drunken bums! My project was a month late, so I called to find out problem. Secretary was rude because I said Scott (apparently the RUDE OWNER) told me 2 weeks! Scott can't keep his flapping trap shut long enough for me to get in 2 words He was like the interrupting COW on steroids I couldn't finish 1 sentence without him rudely interrupting me, saying What is it you want, or no I didn't, or what's the problem? Well if he could shut the trap for 2 secs, I was trying to explain that BOTH MY PARENTS were in Hospital!! The Job was at my parents for a roll in shower because MOM couldn't even have a shower for a month! Bed baths ONLY! SHE was TRAUMITIZED from the Camp Fire almost burning them ALIVE, so with them in hospital, I'd Like them to GET THE JOB DONE! But good old Scott just kept interrupting me, then HUNG UP ON ME! I called the office back to find out who owner was and report Scott's behavior! A guy answered the phone. I said (nicely) Hi I was hoping to get the owners name I hear the Secretary hollering at him to just hang up and Scott will call me back GUY sais: Scott will call you back! I said: I don't want to speak to Scott, I'd like the owners name. Secretary YELLS at him and the GUY HANGS UP ON ME!! WTF?? So Scott calls back. He informs me HE is the Owner!! I said...well SCOTT 1st off, Your and your company are the RUDEST people I've ever met!! All you do is interrupting me (by the way..he kept interrupting as I'm speaking..again!) I finally said. You know WHAT? Since you like to TALK SO MUCH, how about YOU go 1st. I'll SHUT UP and Listen and when your ALL DONE, let me know, so I can actually tell you what my concerns are?? He said I looked at Calendar and Thanksgiving is coming, so after Thanksgiving Umm No. That's not going to work for me. I've waited and waited, was lied to and now you have supplies, so I need it done before parents return home. He hung up on MEWTF? In ALL my Life I've NEVER EXPERIENCED SUCH OBNOXIOUS, RUDE CUSTOMER SERVICE!! Even if I was an angry customer, which I wasn't! I was exhausted, laying in bed, not yelling, not raising my voice, just simply trying to get a promised job done! The ONLY reason they got a 1 star and not a - (negative) 5 star was because I called Payroll and actually got a woman who showed me respect and talked kindly to me to try and work the situation out. I informed her that LEGALLY a construction Co can ONLY collect 10% or $1,000 if 10% is less than a $1,000. Her "Guy" who works for the Company had called me 2 weeks or so prior to ask if my Dad was gonna be home. He thought the contact number was my Dad. He was headed over to demand another payment! This is ILLEGAL!! There were NO materials on the JOB!! SO can not collect MORE MONEY! LUCKILY my Dad was with it enough to know this is illegal! He was a contractor and knows the law. She said she would look at calendar and try to accommodate. She ALSO of course passed the conversation on to Good Ol SCOTT (THE RUDE OWNER) He then called me back said he REFUSED to do the Job (perhaps because he is a thief and I CAUGHT HIM IMO) and said he refused to do the job! He said and I quote: It's too HARD of a job anyway Too hard?? It's taking out a bathtub and putting in a roll in shower, which is LITERALLY WHAT THEY DO! HE originally told me it was a Piece of CAKE! THEY do these JOBS ALL THE TIME!! DO NOT TRUST THESE PEOPLE! HE CLAIMED he was mailing my Dad his $1,000 back, that day!! That was 4 days ago and STILL NOTHING! I KNOW this review is Long. I know they will LIE and try to say it was me. But Trust me...I KNOW when I'm being a bitch, or rude, or sassy. I'm very self aware of my actions and ALWAYS the 1st to admit it. However, in this case..NO! These people are off the HOOK!

Mike and crew are incredible! They took our kitchen down to the studs (and dealt with everything…read morein the walls of a house built in '66) and gave us the kitchen of my dreams. We had a very specific footprint we had to stay within and they made it feel bigger and better than I could have imagined....7 months later I still have empty cabinets somwhow?!! Mike really listens and gives great advice, when asked, I cannot wait for our next project together!

My wife and I recently purchased a country home in Mendocino where we plan to retire, and though we…read moreloved everything about it, two things were simply not going to work for us. The aging kitchen had very little cabinet space and a very suboptimal layout. And, there was a near-finished loft with 410 sq. ft. But, curiously, no stairway access save for a drop-down ladder in the hallway. Meeting us at the home, we shared our ideas of how both could be changed to our liking with Mike Ohlandt and it immediately became apparent from his expert advice, enthusiastic demeanor, and knowledgeable and helpful suggestions we had found the right contractor for the job. From our personal time schedule, to prompt communications along the way, to working with his recommended subcontractors for cabinets and countertop design, and everything in between, the experience was effortless and refreshingly professional. Every detail of what we had imagined came to fruition, and the transformation of the home is something we still marvel at each time we walk in. We can't imagine having had any other team for the job. We will let the photographs speak for themselves...

Great service and customer service. No complaints. Everyone was on time, found a way to get a tough…read morejob done, and did the job quickly and well for a reasonable price.

I had a problem with leaking windows during a recent, heavy rainstorm. I called Valley Glass and…read moreasked if they could help. This was on a Friday. A very nice customer rep. told me they would have someone out Monday to help. A crew of several guys showed up on Mon. as promised, cheerfully caulked my windows on the inside thoroughly, then left without even charging me, which was welcome as I'm elderly and on a fixed income. I can't recommend this company highly enough. They were on time, competent and really helped me out. Thank you Valley Glass! I will rec. you to everyone I know.

I needed a repair on the first garage door they installed. The staff were very polite & efficient…read more He was on time for the appointment, fixed it quickly & was on his way. He got to visit the three doors he replaced & we reminisced about the six inches of ice in front of one door they replaced one winter. 100% good! Lots of friendly energy!

Did a great job for us. These are the second set of garage doors they've installed in our home and…read moreeach time they've done an excellent service!

We have just done partial Window replacement , Sales rep Alex send us two contractor both of them…read moredid amazing job only 1day, strongly recommend , Sakes rep Alex are friendly & responsible for our project,

Very rude and unprofessional. I had an appointment for the…read morefollowing day and called to let him know so that he would not waste his time. He asked why I was canceling, and I politely told him that i did not need their services. His response was very short and he rudely stated: "That's good for me. I can meet a real client". In the future, I will never call this group or recomend them to anyone.

we had new windows put in recently. From showroom staff, to office , to salesman and incredible…read moreworkers who put them in, it was all done TOP notch. Everything was on time, and done perfectly. I cannot say enough good about this company. My windows are beautiful. Highly recommend them. oh and when they were done, no mess, looked like they had never even been there. We also looked at others and the price was reasonable unlike a couple others. So all in all- a great choice on our part. Valerie Holbrook

Absolutely fabulous to work with Northwest Exteriors for our window replacement. Very professional…read moreand friendly staff, whole process was easy. The work was impeccable, and they left everything clean.