BUYER BEWARE! - Take you business elsewhere, these people are shady and borderline scamming…read more Went to check out a rare spec BMW they had listed as "Excellent condition" at a good list price. Photos and walkaround video showed the car to be clean with some cosmetic damage, but otherwise it was advertised as "Runs and drives great!" and "Blistering turbo performance." Upon arrival, the car was in much worse shape than the listing showed. The salesman grabbed the key, and turned the car on and allowed me to inspect it before driving. The brakes were in need of replacement, with grooved rotors and pads with less than 50% life. Completely rusted out as well. The wheels and entire suspension system were heavily corroded and rusted. The car has budget-brand winter tires installed, which are grossly unfit for a performance sedan. There was also significantly more cosmetic damage than the listing showed. Under the hood, the engine bay was also corroded and rusting. The belt tensioner was loose and tired, causing the tension on the belt to bounce. The crank pully/harmonic balancer was also wobbling very concerningly. The engine block was coated in corrosion. There was evidence of someone trying to hide an oil leak because only certain obvious areas were clearly wiped off. (Suspicions confirmed later when the engine got up to temp and started burning off the oil. The car was smoking like it was on fire.) The O2 sensors on the cat looked extremely poor. With my initial inspection raising concerns, we began our "test-drive." The salesman rode along and was rushing us through it. We maybe drove the car 3 miles TOPS before his constant insisting to return to the 'dealership' became obnoxious and we returned back. Driving the car, I immediately knew something was up. I have owned and built several N54/N55 engines and BMWs. There was a very obvious lack of power, and the motor sounded choked out and tired. The engine had not even reached operating temp before we returned. Once we parked the car, the salesman hurriedly asked for the windows to be rolled up and for the key before rushing back into the office. I remained at the car and did not shut off the engine because I wanted to run some diagnostics. Not even 10 seconds after the salesman ran away, the engine bay starting bursting with burned oil smoke. Far more than normal for these engines. This was a LARGE ammount of oil leakage being burned off. This directly points to gasket failure: Valve cover, oil pan, oil filter housing - well known maintenance items for these engines. At this point, I plugged into the car with MHD and read the DME codes. LOL. There was obvious evidence that someone had tried clearing the codes, but MHD being the best for a reason, found all the dirty little secrets. Let me list them off: 135808/A08 - Valvetronic servo failure 108001 - IAT sensor short circuit 108010 - IAT malfunction 108932 - MAF/IAT Sensor group Error 180001 - Catalytic converter below efficiency limit; 02 sensor failure or Catalyst failure 1FB301 - Engine overheated! 20A701 - Coolant pump speed outside of tolerance 20A703 - Engine cooling system; component protection; LIMP MODE 21A023 - Combustion engine: Unsuccessful start or engine stopped without driver influence. Quite an impressive list they were trying to hide. With the water pump failing/failed, the ECU in reduced-power/limp mode, history of engine overheat, failed catalytic converter and/or O2 sensors, failed Valvetronic servomotors, short circuited IAT/MAF sensors, and massive oil leak... this car can not be considered "excellent condition" in any sane persons mind. After taking a screenshot of the list, I turned the car off and went inside to find someone to talk to. When asking for a cash price they stated the car was accurately priced at $9,995 and offered a 100 dollar discount. I told them about my findings and said I wouldn't offer and more than $5,000. Based on their demeanor, they acted like they knew full well the problems with the car and were mad that I caught them lying. Overpriced clapped out POS. This is fraud. For those who care: I am a licensed and certified Commercial-Industrial field mechanic with 8 years of experience, and my Fiancé works at Lexus. We are members of the largest car club in Northwest Indiana, and have built and modified countless vehicles.

Sold Me a Tesla With Hidden Battery Issues -- Please Avoid This Dealer…read moreI purchased a Tesla from Lake Motor Group while living in New York after they assured me over a video tour that the car was in good condition. Upon delivery, I found the tires needed replacement (over $1,000) and the interior had a strong cigarette odor. Within just a few months and under 5,000 miles of normal use, the car suffered battery failure. After speaking with Tesla technicians, I learned that the seller had cleared or hidden existing battery error codes -- issues that only became visible after a software update reset them. This is comparable to rolling back an odometer or clearing a check engine light, and strongly suggests they knew of the battery problem before selling the car. When I contacted the dealership, they denied responsibility and referred to the "as-is" paperwork they make every buyer sign. During my complaint to the Attorney General, the dealership initially offered to buy the car back, but later withdrew the offer, claiming the "market value for Teslas had changed." Through this process, I also discovered that they had purchased the car at auction, raising serious concerns about vehicle quality and transparency. I have emails, photos, and documentation supporting everything stated here and am happy to share them with anyone considering a purchase (contact: thereisantimony@gmail.com). I've spent months trying to reach a fair resolution without success. My warning to others: Be extremely cautious. In my experience, Lake Motor Group sold a defective vehicle, avoided accountability, and prolonged communication until I had no practical recourse.

I can't say enough good things about this shop and its owner. Nash was incredibly kind and went out…read moreof his way to help me with my foreign car, which isn't always easy to find service for. The work was honest, straightforward, and clearly done with care. On top of that, the shop itself is spotless and well-organized. It's rare to find this level of professionalism and genuine kindness--highly recommend.

Awesome place, did a great job on my car and they are so friendly, highly recommend this place if…read moreu need a car repaired.

I've been a customer for several years. Mike and his guys know cars. They have been there for our…read moretwo cars, whenever something breaks. He always gives you a heads up about any future problems he sees coming for your car. Which I appreciate with my older cars. I usually come in for complicated electrical repairs or suspension work, but they can do most anything.

The team at Town & City is AWESOME…read more Mike really knows hit stuff. He has been able to diagnosis issues over the phone for me with a 90% confirmation rate once his crew gets in there. And has never charged us for what he thought is was once he gets in there and finds the real issue. GREAT group and Jack it a GREAT story teller!!

Bought a 2002 ford explorer in 2009. It still runs great these guys helped me out when I had bad…read morecredit. For some reason yelp thinks my review shouldnt be recommended not sure why. I bought the explorer in 2009 and it still runs great. Ive had some issues come up from normal wear and tear (ball bearings replaced a few old hoses etc) but overall this vehicle has run great. Most of the issues I have had have all been factory defects common with my vehicle. Like I stated before i had terrible credit, yet got financed on a high interest rate and built my credit back up. People always take a car to a mechanic to get it checked out before buying. This is common sense. The man that sold me this suv allowed me to take the truck for a whole day just about to make sure it was in great condition.

I purchased a 2010 Hyundai Sonata in November of 2014. I have had the car less than 2 months and…read morethe following things have occured: The radio in the vehicle does not work and they have given me the run around about replacing it. Last week the rear brake pads completely went out after only having driven a few thousand miles and this week the Ignition Switch is bad and has cost me $ 335.00. The extended warranty covers nothing and I figured that due to the car being less than a few months in my possession that they would want to help and save face from all of these problems I have had. NOPE. NOTHING. Too bad. Not their fault. Now with their responsibility not being to replace everything that goes wrong in a vehicle, I can understand - but given that the vehicle has only been mine for 60 days, you think that they might just maybe want to save a little public condemnation and public relations issues by at least offering to pay for half of the repair. NOPE NOTHING. Not their problem. So with that said, I have no choice but to tell the truth in my dealings with them. They told me to say that I put 3,000.00 down when I only truly put 1,500 down so that they could skate through the acceptance. They are almost never available for issues and when they are it's rushed and inconsiderate. And given the above list of issues, I would strongly recommend to anyone that when they see the sign for Quality Car Connection that they not walk but run in the opposite direction as fast as possible. Shady as hell.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

We saw a truck online and the review made it sound great. I called about the truck, explaining…read morethat we would be driving 6 hours to purchase. I was told by two different people that it looked great and their mechanic had gone over the vehicle. We drove in to see the vehicle. The vehicle had multiple patches of rust that had been covered with white tape to match the truck. After seeing the rust issues around the tires, I looked under the bed to look at the frame. The frame was flaking rusty pieces of steel off. They had used a ratchet strap and lumber to try to attach the bed to the frame as the bolt had apparently rusted through. We didn't even look inside or drive the truck as it was obviously a mess and had been misrepresented. I went inside to talk to the salesperson. Apparently he was in the bathroom and he never came out during the 20 minutes I waited for him. I talked to three other staff members and it was obvious that they were not surprised nor did they care at all. This is by far the worst car buying experience in my life and it is pretty obvious that honesty and basic caring for a customer is completely absent at this establishment. I imagine they be out of business soon but they will be operating under a different business name in a couple of weeks doing the same thing.....

They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!