Cashier never even looked up and said nothing just scammed and handed my stuff. He was talking to his co worker about who knows what.

The manager Rick is awesome. Always comes thru when you need him. Super loyal fair individual that makes shopping a whole lot easier. Ty guys for the amazing experiences. read more

Bad work ethics. Overwork their employees and forces them to push carts in extreme hazardous weather. Not putting safety before staff and no training. Training sucks p/manager. I would give Zero Stars. Penny & Eric have very bad work ethics, poor customer service. Penny and Eric have very bad work ethics and give poor customer service. The chicken department had a foul/rotting smell and the vegetable department was always dirty. Poor quality store. Zero Stars. read more

Nice and very clean place found alot of stuff here people were nice and very sweet nice place

Worst experience ever ! Was ranged up by employee David who was friendly and chatty with the previous customer but when my wife and I were next not only did David throw the stick at us, he continued to bag our groceries carelessly, he afterwards rudely handed my wife the receipt all while not saying a word to us. NEVER will we ever shop here again nor should anyone else. read more

Good service. Store looks a little run down. But overall good choices all in order. Employees willing to help.

This was my first time shopping here and the brand new expensive head of lettuce is rotten inside and has worms!!! read more

Smart & Final Extra! - Just purchased a brand new head of lettuce for $3, and it was rotten inside with worms!!!! My first time shopping here too - Grocery Near Me - Ontario, California

I like it here. Parking is always pretty easy breezy and the workers here are pretty friendly. Their rotisserie chicken is always pretty good. Customer service is decent-- all the workers were really friendly and attentive. The only con to this market is the located in a sketchy neighborhood, which can't really be changed. Although it's sketchy on the outside, it seems pretty safe. Overall, it's a good market. I would definitely return to do some grocery shopping! read more

There are never any shopping carts available anytime. No employees go to collect them, there's always little gnats flying in the produce section. The manager is really nice, Rick. Most of the cashiers are really nice , Megan is not: she's lazy and always eating at the register. I will no longer be going to this store as it's just dirty and gross. read more

Very rude employees. They give you attitude with the simple question. They shouldn't even be working with that attitude.

Why I'm writing is to say I had the most amazing shopping experience at this location. It was just prior to closing. I had a time constant. She made it happen! 6/1/2019 9:30pm 27 items to shop and closing time 10pm First time in this location and I didn't know the layout. As we all know shopping can be a challenge in todays market with so many offerings. From time to time I come across individuals who stand out and are willing to ensure a "stress free" shopping experience. I interact with many costumer service representatives on the daily. You have one of the most amazing/professional team members I've contacted in months. I didn't catch her name as she allowed my focus to remain to seeking item quantities and pack size. Great smile, knowable, and good hustle all meet and my demanding expectations. She has a remarkable tattoo on her right arm. My complaints and gratitude to you. You wonderful you. read more

I hate coming into this smart and final with a pure passion in my soul and I'm not even trying to be dramatic. The staff is great, I have no issue with them. It's the ridiculously long line that's always wrapped around the corner when you're ready to checkout, the never having any variety in products especially when I came specifically for the one thing I needed and they never have it, rude shoppers that don't know how to share the aisle or say excuse me, drivers that will literally cut you off in the parking lot and take your parking spot that you clearly were waiting for and had your blinkers on for, it's the shoppers leaving the carts in the middle of the road and middle of parking spaces instead of just returning the cart back where it belongs. just the overall energy at this store is draining and negative and is an obvious product of its environment. I try to avoid coming here but unfortunately it's the nearest store by my bfs place so he ends up driving us to this God forsaken place. I could rant for hours but I'll rest my case. read more

Management cares and takes care of the customers - your occasional skateboard holding shopper read more

Smart & Final Extra! - Grocery Near Me - Ontario, California

This store does not always ring up the posted sale price on your item & the receipt is often too light to read clearly.

Penny gave me the most terrible customer service I have ever received. Do better Smart & Final.

This is my second time going to a Smart & Final. This isn't a store that I've always had access to, so I usually never go here. My husband and I were in the area for a mini vacation, and we wanted some produce so we decided to stop by here. The interior is actually very clean and spacious. They were well stocked, and we were there very well into the afternoon. We purchased strawberries and some bottled smoothies. The strawberries were on sale for an amazing price so we couldn't pass up on them. They were fresh and sweet too! The only small problem we had with this place was checkout. There were only a few registers open and the lines were extremely long. Maybe they were short staffed, so I would understand that, but we spent way more time in line than we did actually shopping. Other than that, this is a really good grocery store! read more

I really love coming to this smart and final. It's very clean and organized. Has a good variety of stuff and the manager is a super sweet guy. He always has a smile on his face. read more

We have been going to this Smart & Final for our business needs for many years. One of the main reasons why I continue to frequent this Smart & Final is the manager Rick, who has been extremely accommodating and has always remembered our needs and helped us get our products timely and accurately. It is not every day that you visit a store like this, where the manager is so appreciative of the business and ensures a great experience every time we place an order. Thanks for all the great service. read more

This is my closest grocery store & im disappointed because the veggies here are never good! they're always spoiled or about to be & they expect someone do buy it anyway. it just isn't fresh, not the veggies not the fruit /: read more

The worst place that you can order your online delivery. I would not recommend Smart and final for any kind of online shopping.

Just went into the smart and final to pick up a few things went to use the restroom was out of order asked to use other restroom was told no very rude spoke with manager acted like she could give a shit read more

Went to this store for a few things. The cashier Jose who was some sort of manager got a rude attitude with me after I bought the last box of some snack on discount rack guess he wanted idk. I Asked to have my things bagged at the register and cashier threw the bag at me and told me I had to bag my items myself. Umm if I wanted to bag my own stuff I would of went to food 4 less well guess I won't be going back to this rude store anymore I never go in here because of how rude the employees always are only went to look for 1 thing all other stores were out of worst store in the area there employees should learn customer service read more

My cousin went into your facility and your security lady, made her feel awkward. She followed her, then ask to see her bag, then asked to check it in... this should not be allowed. Please train this woman to have class. read more

Was excited about the vegan and non dairy options until I noticed all the non dairy yogurts were expired. And now just realized my bag of chips are expired as well. I get it, no one really eats "healthy" but the store should still keep an eye out for expiration dates. read more

I think its ridiculous how the economy has made things so hard for society now a days on this panic mode. Went to Smart & Final this morning, getting there I see a line to get into the store. I was just there to go to the Wells Fargo ATM was told by the "Manager" I had to stand in the long line that was for people waiting to shop when I was there to use the ATM ONLY. Very disappointed in his " Managing" position. I give no stars rating to this store. Bad customer service inconvenience at its best. read more

Smart and final.com website for delivery is not integrated with weekly ad products and prices. Email coupon advertised in weekly flyer for First Street Wide Pan Bread 24 oz. for $0.49 after signing up with email has never been received (checked after 1 minute, then 5 minutes, and then 10 minutes). Meat prices on delivery website are way, way, way, overpriced!!!! If I could give 5-stars for just the checkout chicks at this store, I would!!! The gothish looking girl is my favorite checker at this store!!! She gets 10 stars!!!! I don't know her name, but she's the best one!!! read more

I still remember when this place was Jax market.. It is a total improvement.. We needed a store like this in this area

This is my favorite store to run and and get something quick for lunch or dinner! EVERYONE is so friendly! And now they have a Wells Fargo ATM!!!! Some weeks it feels like I live there!!!!! GREAT CUSTOMER SERVICE!!!!!!!! Nothing but love read more

Great service, always stocked up. I must say that Penny, the cashier is great at her job and very fast! Costumer service A++!

This store is always clean! I'm glad it opened even though I only come here for the soy milk. You can't beat the price at around $2.89 I think. It has carrageenan so I opted for the Almond milk this last time. It was still a good deal. The produce is always fresh. read more

Clean, fresh produce and sales are good.

Quick checkouts friendly cashiers that get the job done asap is what brings a customer like myself coming back great service...

Came by to pick up three items. I saw a check out line without the light on but there was someone at the register there helping one person. I asked if he was closed and he said he could help me out as the last person. He asked me if I could place the closed sign on the conveyor belt which I did right at the end of it so anyone approaching can see it. A person with her cart comes by sees the sign and promptly dumps her groceries on top of the sign, completely ignoring the sign. The employees didn't blink an eye and helped her out. read more

Love this smart and final. Its cleaner in my opinion and better stacked. The employees are super kind and helpful. Today one of the employees saw me lifting up the heavy water bottle case so he ran over to assist! How sweet! read more

I frequent this place due to its accessibility and wide range of products. Things that I don't find in warehouse and grocery stores, I find it here. Prices are reasonable too. Great way to shop! I truly recommend this place !!! read more

This is the most disgusting Smart & Final I've ever walked into! Went into the restroom to see feces dried up on the wall in the women's restroom. Seat covers and paper towels scattered all over the floor. The smell of urine was overwhelming. What made it worse, was seconds before as I was walking in, an employe was walking out. You would think she would have taken the time to tidy up a bit. I can only imagine what the rest of the store looks like. I don't care if the staff is friendly. I'd take cleanness over friendly any day. read more