Love this office! Always get treated like family by all the staff and feel right at home. Great…read morecare with a gentle touch. Thank you!

Great staff! I was a frightful patient and Amber,Dr. Molly and Donna made me feel so comfortable…read more Also,Kristin at the desk and Mica are both wonderful.

This is a school based dental program that provides preventive services in the schools. Great…read moreprogram for those who don't have a dental home. Teams are very friendly and great with kids!

We absolutely love, love, love Dr Dietz and his entire staff. I have an autistic son who has grown…read morequite large and strong, Dr still handles him like a pro. Very friendly and fast.

This office is open fewer than 30 hours a week to see patients, and when you are there, the staff…read morerushes you. When you call, an AI system answers the phone, and if you need information beyond what it can provide, they return your call days later--at their convenience, not yours as the patient. My son was unable to make his appointment, and I called six weeks in advance to reschedule. The soonest available appointment was more than six months out. This practice seems to need fewer patients, more providers, and more working hours, as well as more flexibility in their scheduling for emergencies. If you are a family that never needs anything beyond a robot and never encounters real‑life issues, this office may work for you. If not, it probably will not. Overall, it was a bad experience.

My kids have went to Dr. Sara for many years. My son can be challenging because he hates going to…read morethe dentist. Everyone in the office has been super friendly and understanding when he gets anxious. Their office is a beautiful, welcoming space too!

Check your bills. They seem to have a shady billing practice. On the treatment case I have they…read moregave us. It shows a visit would be $782 total with us owing $274 after insurance. They ended up charging us $302.13. Ok, not too far off, maybe insurance paid a little less than they were told before. But then I got the statement from the insurance company. It shows they billed insurance $1,118 and insurance paid $935.47 (insurance paid more than what they said the total would be initially). Insurance statement says we owed $182.53 after insurance paid their part. Again, they charged us $302.13. So between insurance paying $935.47 and us paying $302.13 they got $1,237.60. So they got $455.60 more than what they told us the original total was going to be and $119.60 more than they even billed the insurance company.

I have had a hard time finding a pediatric dentist, paying out of pocket is rough as a single mom…read moreso this was my daughter's first time at the dentist. I had heard really good things about this office and so I was excited for her, and was confident she was going to have a good experience. I can't say enough good things about the front desk and our dental assistant Lucie, they were amazing!! When Dr Spates came in that was a different story! As she was checking her teeth, she needs some fillings and either a root canal and or extraction, the assistant said it would be up to us, she tells my kid DO BETTER!!!! while I understand she could do a better job, it was our first impression of her and I wasn't impressed. I don't know if that day she was just in a bad mood, in a rush, or it was us but her whole demeanor shifted the atmosphere and not in a positive way. We have another appointment coming up and honestly, I am anxious over it , but we will see how it goes. Either we will make this our permanent home or it'll be our last visit there!

As mentioned in previous review, Dr Spates works more like robot than a gentle pediatric dentist…read more I transferred my Child's teeth care to her due to relocation and was surprised to see how her office works. She walked in with no introduction and ready to work on a child with mouth open and help by her assistants. She did not even mention what is she going to do and was ready to use needles in my child's mouth. She does not read the patient files or see x ray , and worked on wrong tooth for which I am responsible to pay. I know in today's world every one is having hard time with business and wanting to earn most money, but these little lives under your instruments are someone's children and you have no right to play with their health. I am sure she is very skilled but she is not using her skills for best of her patients health and instead is focussed on numbers.

We love Dr. Jani. I wish I could go there too, not just my kids!read more

They call themselves Gentle Family Dentistry, and they are! They were very accommodating of my…read moredental phobias, and did an excellent job capping a replacement tooth, even though they had not put in the anchor. Everyone is friendly and great at e office.

From the owner: If you're looking for a quality Normal-Bloomington dentist for everyone in your family, schedule a…read moreconsultation with Dr. Allison Beehner. At Gentle Family Dentistry we're committed to providing a friendly and comfortable environment, along with comprehensive service and personalized care. You and your family will be pleased to find that your visit is pleasant and low-stress, and we're always happy to treat patients of all ages. Looking for family dentistry is a great way to take care of the dental needs of yourself, your spouse, and your children all at once. However, as any parent knows, when your children are involved you want to make sure that your dentist is someone in whom you can place the utmost trust. We've been caring for the healthy smiles of Normal-Bloomington adults and children alike for years. This high level of experience gives us not only the necessary skills but also the calm and gentle chairside manner that is so important when providing dental care to children.

The dr is good and explains everything pretty well. She seems to really care about your child's…read morehealth and welfare. The whole team was good throughout my daughter's surgery. Although, I was expecting a different anesthesiologist and the one we had could not find a vein in her. It took about 10 sticks for them to finally find them. Thank God she had some pre sedation meds because it was horrible. When people can't drink water before surgery it makes them dehydrated, which makes it difficult to find veins. In that kind of situation you can't just go get another nurse to do it. So I kind of expect the one person there that's licensed to insert a needle to be exceptional at it especially when dealing with children. I hate to complain when someone is helping my child, but I hate to see a situation like that happen when it could have easily been avoided with some extra care and training in simple phlebotomy. The dr herself is very good and thorough. I have no complaints with her or her staff. She is a great dr and my daughter is no longer and afraid of the dentist as she was before.

Dr. G was so patient with each of my kids. She answered the questions that I had and explained…read moreeverything about my kids oral health in a way I could understand. All of the staff was so kind and patient with the kids as well! So thankful we found a pediatric dentist in town that is fun and makes my kids love the dentist... my kids are SO excited to go back!

I am extremely disappointed with the way this dental office treats families. They refused to see a…read moreminor child because of an outstanding balance that belonged to the child's mother, even though the parents are divorced. To make matters worse, the child's father went out of his way to pay the $90 balance to resolve the issue, yet the office still refused to provide care. Holding a child's dental care hostage over a former spouse's debt is unfair and unprofessional. A child should never be penalized because of disputes or financial issues between divorced parents, especially after the balance has already been paid. Compassion, professionalism, and putting patients first should be the standard in healthcare. Unfortunately, this office chose bureaucracy over a child's well-being. I hope they reconsider their policies so that children are not caught in the middle of adult financial matters. Based on this experience, I cannot recommend this practice to other families.

For an office that is supposed to be great with special needs I have been repeatedly disappointed…read moreand irritated by their lack of concern or interest in my child's needs. I have been trying to get them to be more gentle in their over all approach due to her body dysmorphia and severe anxiety yet they repeatedly disregard her needs. Her fear of the dentist and her teeth has greatly grown because of them. they office has also guilt tripped me several times when I didn't do exactly what was recommended on the timeframe they wanted. They have openly displayed my bill for anyone who walks by to see. Customer service and consideration should be brought back into their standards. Dr Hall does well otherwise but I can't overlook so many problems after yet another bad experience.

Great dentist. Great staff. Dr Eric is great at communicating what the treatment plan is going to…read morebe like. I have had two difficult teeth removed and been impressed both times.