I am only writing this because Familia Dental keeps sending me emails, hounding me to write a…read morereview. So, here it is... Everything until the actual check-up and cleaning started was fine. The attendants at the front desk were friendly and the X-ray technician was personable and welcoming. However, that all went downhill. The dentist or his assistant did not introduce themselves. The assistant seemed to be reciting memorized lines, like "brush your teeth twice a day, after meals. Be sure to floss and use mouth wash." The dentist looked at my teeth real quick and told his assistant, "no cavities". Then, the cleaning started. The assistant told me that there would be "water going into my mouth and suction". During the cleaning, water and plaque and whatever else is in a person's mouth was splayed all over my face...during the entire cleaning. Never once was there an attempt to wipe my face or a "sorry". It was disgusting and rude. The dentist was very rough while cleaning my teeth, painfully rough, and quick, like he was trying to race to finish. He left immediately after he felt the cleaning was complete, without a word. The assistant tried to schedule me an appointment, but I declined and she told me that corporate would probably make an appointment for me and send me a message and that I could cancel it. The dentist never said anything to me until after the visit was finished, he popped his head in real quick to say a very speedy "thank you". I have been to several dentists within my lifetime and have gone through many, many routine cleanings and check-ups. This was not normal. This was the worst dental experience I have ever had. I can see why some people are afraid to go to the dentist with occurrences like this happening. I gave two stars only because the girls at the check-in desk and the X-ray technician were wonderful to interact with, the main point of going to a dentist, the dentist, was terrible though. I will not be returning.

The most absolute rudest staff I have ever seen in my entire life. So unprofessional they don't…read moregive a crap about you and what's going on.

Dr. Moon is incredibly talented and caring. I will be his patient until he retires. I could never…read moresay enough good things about him. He restored my faith in dentistry. He is thorough and efficient, caring and kind. You will not find a better dentist or person. He treats his patients and staff with kindness. He helped me develop a plan for my dental care that put my mind at ease. During my last visit he repaired my front tooth cosmetically as well as completed a filling. I could not believe how good it looked. I cried, I was so happy that I could smile again. Thank you Dr. Moon! You are a wonderful dentist and an excellent person! So grateful to be in your care!

Hands down the best dentist I've had in years Even my teen children like going to this dentist…read more Prior to covid the office was more what you'd expect in dental experience This office has taken covid very serious to keep patients and seemingly their own staff safe Overall they important part for me is the quality of work

I haven't been to the dentist in over 10 years and because of that I had to have a deep cleaning…read moreand some more work done. This place is so professional and they really do care about their patients. My visit was actually pleasant even though I had to have extra things done. I am very impressed with all the staff!

If you are looking for top-tier dental care in Washington, Illinois look no further than Dr. Burton…read moreat Associates In Dentistry on Peoria Street. The staff is wonderful, and Dr. Burton's attention to detail is truly unmatched. I feel like my dental health is in the best possible hands. I highly recommend Dr. Burton for anyone needing an experienced, reliable, friendly, and skilled dentist!

Started out with a answering service, tried to up several me , after several minutes (15) he…read morefinally went on to schedule us (wife) with back to back appointments @1:00 pm. We arrived there at 12:45 and the door was locked. We waited 20 minutes and we're the second people party in . As we sat there several more people (6) came in after us. At 1:40 after everyone else (who arrived after us) was being served I asked the lady at the desk how much longer, she didn't check with anyone but said she didn't know. I told her we had a 1 PM and she said their short handed. I told her everyone is short handed and told her we're leaving. NOTE: they open up at 1PM. They're short handed so why would they schedule 8 people at the same time??? I'm of the opinion they're like a $99 dollar car painting shop, lots of people with no insurance, have to take out a loan , don't worry we can arrange everything for you!!! So sorry Aspen but we won't be back !!! BTW I looked in their lab window when I was trying to locate an open door: the lab was very filthy and messy... Beware

I had a veneer come off of one of my teeth so I called here. Huge mistake. The staff is very…read moreunfriendly and the dentist... She was terrible and so rude. Her hair wasn't pulled back and she didn't wash her hands before trying to stick them in my mouth. She ended up pulling a tooth that didn't need to be pulled and she didn't get it all out so a very nasty infection followed. Please don't go here. If you care about your health, you will avoid Aspen Dental.

Always a great experience! friendly staff and very good job with my cleanings and making me feel…read morecomfortable

I was given verbal confirmation in person that my insurance had been accepted. I had three separate…read moretreatments before I found out that every single claim had been rejected by my insurance company. I was told "that can happen" and "I'm sorry." I'm out $1500. So take that as a cautionary tale.

I have been wating on Aspen Dental to correct the damaged they have done over the years by having…read moremultiple dentist working in my mouth. I had a crown that broke off after to much cement was applied that it cracked my tooth so it had to be pulled this was one dentist. a new dentist came in had impression for a bridge,after bridge was put in and I was having severe pain by that time another new dentist realized bridge was placed on infected gums so the bridge was removed also another tooth was pulled. next after healing process they decided partial. had impression for partial. the day I was called in for my partial they realized wrong partial was delivered had to redo impression and order the correct one. Due to treatment of the staff I went to another Aspen location East Peoria another new dentist but the majority of the staff from the orginal location (Peoria IL) I was going to ended up at the E. Peoria location the day of my appointment. what a coincidence. He requested xrays found bone fragment left in my gums from my tooth that had been pulled by Aspen. now they suggested doing an extraction or a root canal. now new dentist says now I cannot have a partial. I have voiced my complaint local, emailed patient relation and called the corpate office . I have been told they are reviewing my case I was told my records in my file where unable to figure out. I have been waiting months. I want them to make my situation right. I would show my mouth but I have to many teeth missing.

From the owner: Emergencies, walk-ins and all insurances welcome! Visit aspendental.com to schedule your…read moreappointment today. Aspen Dental dentists are dedicated to making it easier to get the care you need. They believe in treating each patient like family and providing comprehensive care in a compassionate and judgment-free environment.At Aspen Dental, we've simplified everything to give you peace of mind. We make payment the easy part with transparent pricing and our commitment to everyday low prices. We offer all dental and denture services and we'll work with you on your treatment plan to find what works best for you. Our dentures are custom crafted in our on-site denture labs for speedy turnaround in as little as 24 hours and provide the most natural fit, look, and feel. We're here for you when you need us most with convenient locations and extended office hours, including evenings and select Saturdays. Scheduling an appointment is easy! You can schedule your appointment by phone Monday - Saturday, 7am - 9pm EST. Or visit us online to schedule an appointment. Emergencies and walk-ins are always welcome.

Dr. John is kind and his staff are friendly. The wait time for appointments is not bad at all (a…read moreweek or two), and I have never sat in the waiting room for longer than 5 minutes. I have also seen other Dentists in his group and was impressed by them as well.